Six Sigma at Academic Medical Hospital (C)

15 Pages Posted: 21 Oct 2008

See all articles by Robert Landel

Robert Landel

University of Virginia - Darden School of Business

Dee San

University of Virginia Health System's Performance Improvement

Abstract

This case provides the presentation slides from the Six Sigma project undertaken to decrease the patient wait time in the emergency department of an academic medical hospital. The various phases and tools of Six Sigma are demonstrated, and the project's pilot results are shown. The case also provides slides covering an overview of Six Sigma. The presentations are useful for both executives and students who are studying Six Sigma methodology. See also the A (UVA-OM-1058) and B (UVA-OM-1078) cases.

Keywords: continuous improvement, six sigma, service operations, performance management

JEL Classification:

Suggested Citation

Landel, Robert and San, Dee, Six Sigma at Academic Medical Hospital (C). UVA-OM-1079, Available at SSRN: https://ssrn.com/abstract=911448

Robert Landel (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/landel.htm

Dee San

University of Virginia Health System's Performance Improvement ( email )

1400 University Ave
Charlottesville, VA 22903
United States
434-243-9901 (Phone)

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