Six Sigma at Academic Medical Hospital (C)
15 Pages Posted: 21 Oct 2008
Abstract
This case provides the presentation slides from the Six Sigma project undertaken to decrease the patient wait time in the emergency department of an academic medical hospital. The various phases and tools of Six Sigma are demonstrated, and the project's pilot results are shown. The case also provides slides covering an overview of Six Sigma. The presentations are useful for both executives and students who are studying Six Sigma methodology. See also the A (UVA-OM-1058) and B (UVA-OM-1078) cases.
Keywords: continuous improvement, six sigma, service operations, performance management
JEL Classification:
Suggested Citation: Suggested Citation
Landel, Robert and San, Dee, Six Sigma at Academic Medical Hospital (C). UVA-OM-1079, Available at SSRN: https://ssrn.com/abstract=911448
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