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Harvard Business School: Technology & Operations Management Unit Working Paper Series

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Viewing: 1 - 50 of 245 papers

1.

Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-089
Number of pages: 42 Posted: 05 Feb 2019 Last Revised: 13 Feb 2019
Working Paper Series
Harvard Business School and Harvard Business School
Downloads 4
2.

Relative Performance Transparency: Effects on Sustainable Choices

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-079
Number of pages: 37 Posted: 29 Jan 2019
Working Paper Series
Harvard Business School, Stanford Graduate School of Business, Stanford University and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 9
3.

Marketplace Scalability and Strategic Use of Platform Investment

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-063
Number of pages: 36 Posted: 06 Jan 2019
Working Paper Series
HKU SPACE Community College, Harvard Business School and Harvard University - Harvard Business School
Downloads 20
4.

Network Structures and Entry into Platform Markets

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-062
Number of pages: 42 Posted: 06 Jan 2019
Working Paper Series
Harvard University - Harvard Business School, University of Connecticut - Department of Operations & Information Management, Harvard Business School and Harvard Business School
Downloads 49
5.

Team Learning Capabilities: A Meso Model of Sustained Innovation and Superior Firm Performance

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-059
Number of pages: 46 Posted: 12 Dec 2018
Working Paper Series
HEC Montreal, INSEAD - Organisational Behavior and Harvard University - Technology & Operations Management Unit
Downloads 60
6.

Opportunistic Returns and Dynamic Pricing: Empirical Evidence from Online Retailing in Emerging Markets

Harvard Business School Marketing Unit Working Paper No. 19-030, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-030
Number of pages: 49 Posted: 19 Oct 2018
Working Paper Series
Operations Department, Kellogg School of Management, Northwestern University, Harvard University - Technology & Operations Management Unit, Harvard Business School and Northwestern University - Kellogg School of Management
Downloads 30
7.

Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning

Number of pages: 26 Posted: 10 Oct 2018
Working Paper Series
University College London - School of Management, University of Virginia - Darden School of Business and UCL School of Management
Downloads 102
8.

Probability Forecasts and Their Combination: A Research Perspective

Number of pages: 33 Posted: 10 Oct 2018 Last Revised: 30 Jan 2019
Working Paper Series
Duke University - Fuqua School of Business, University of Virginia - Darden School of Business, University of Virginia - Darden School of Business and Georgetown University - McDonough School of Business
Downloads 238
9.

Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 18-106
Number of pages: 50 Posted: 29 May 2018 Last Revised: 04 Jun 2018
Working Paper Series
Penn State University, Smeal College of Business, Pennsylvania State University - Department of Supply Chain & Information Systems, University of Colorado at Boulder - Leeds School of Business and Harvard Business School
Downloads 183
10.

Trust and Disintermediation: Evidence from an Online Freelance Marketplace

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 18-103
Number of pages: 35 Posted: 21 May 2018
Working Paper Series
Harvard Business School and Harvard University - Harvard Business School
Downloads 77
11.

Do Managers Matter? A Natural Experiment from 42 R&D Labs in India

Number of pages: 39 Posted: 27 Mar 2018 Last Revised: 17 Jun 2018
Working Paper Series
Harvard Business School, Harvard University - Strategy Unit and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 87
12.

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Harvard Business School Accounting & Management Unit Working Paper No. 16-091, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-091
Number of pages: 37 Posted: 23 Feb 2018 Last Revised: 12 Mar 2018
Working Paper Series
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 124
13.

Last Place Aversion in Queues

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 18-053
Number of pages: 40 Posted: 20 Dec 2017
Working Paper Series
Harvard Business School
Downloads 117
14.

Multi-Homing and Platform Strategies: Historical Evidence from the US Newspaper Industry

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 18-032
Number of pages: 45 Posted: 06 Oct 2017 Last Revised: 11 Jan 2019
Working Paper Series
New York University (NYU) - Leonard N. Stern School of Business, New York University (NYU) - Leonard N. Stern School of Business and Harvard University - Harvard Business School
Downloads 115
15.

Intermediation in the Supply of Agricultural Products in Developing Economies

Harvard Business School Research Paper Series
Number of pages: 44 Posted: 04 Oct 2017
Working Paper Series
Harvard Business School, Harvard Business School and Harvard Business School
Downloads 74
16.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1, SMU Cox School of Business Research Paper No. 18-12
Number of pages: 35 Posted: 17 Aug 2017 Last Revised: 18 Jan 2018
Working Paper Series
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 253
17.

Digital Agility: The Impact of Software Portfolio Architecture on IT System Evolution

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-105, Harvard Business School Finance Working Paper No. 17-105
Number of pages: 43 Posted: 27 May 2017 Last Revised: 06 Oct 2017
Working Paper Series
Harvard Business School, KTH Royal Institute of Technology, Sweden, ESB Business School and Harvard Business School, Finance Unit
Downloads 156
18.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 22 Oct 2018
Working Paper Series
Harvard Business School and Harvard Business School
Downloads 362
19.

Bayesian Ensembles of Binary-Event Forecasts: When Is It Appropriate to Extremize or Anti-Extremize?

Number of pages: 32 Posted: 27 Mar 2017 Last Revised: 01 Apr 2018
Working Paper Series
University of Virginia - Darden School of Business, University of Virginia - Darden School of Business, Georgetown University - McDonough School of Business and Duke University - Fuqua School of Business
Downloads 51
20.

Assortment Rotation and the Value of Concealment

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-041
Number of pages: 43 Posted: 31 Oct 2016 Last Revised: 29 Jan 2019
Working Paper Series
Harvard Business School and Harvard Business School
Downloads 118
21.

Ideological Segregation Among Online Collaborators: Evidence from Wikipedians

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-028
Number of pages: 49 Posted: 14 Oct 2016 Last Revised: 17 Mar 2017
Working Paper Series
Harvard University - Technology & Operations Management Unit, Harvard Business School and Harvard University - Harvard Business School

Multiple version iconThere are 2 versions of this paper

Downloads 177
22.

Cross-Boundary Teaming for Innovation: Integrating Research on Teams and Knowledge in Organizations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-013
Number of pages: 49 Posted: 04 Aug 2016 Last Revised: 01 Mar 2017
Working Paper Series
Harvard University - Technology & Operations Management Unit and HEC Montreal
Downloads 307
23.

The Impact of the Entry of Biosimilars: Evidence from Europe

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-141
Number of pages: 40 Posted: 24 Jul 2016 Last Revised: 13 Aug 2018
Working Paper Series
Yale School of Management, Harvard Business School and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 272
24.

Beyond Symbolic Responses to Private Politics: Codes of Conduct and Improvement in Global Supply Chain Working Conditions

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-001
Number of pages: 68 Posted: 09 Jul 2016 Last Revised: 19 Jun 2018
Working Paper Series
University of California Hastings College of the Law, Harvard Business School and Harvard Business School
Downloads 192
25.

Towards a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition

Harvard Business School Technology and Operations Management Unit Working Paper No. 16-146
Number of pages: 33 Posted: 30 Jun 2016
Working Paper Series
Harvard Business School
Downloads 433
26.

Assessing the Impact of CEO Activism

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-100, Duke I&E Research Paper No. 16-11
Number of pages: 37 Posted: 06 Mar 2016 Last Revised: 16 Feb 2019
Working Paper Series
Duke University - Fuqua School of Business and Harvard Business School
Downloads 1,420
27.

Enhancing the Practical Relevance of Research

Production and Operations Management, Forthcoming, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-082
Number of pages: 37 Posted: 23 Jan 2016 Last Revised: 07 Mar 2016
Accepted Paper Series
Harvard Business School
Downloads 309
28.

Innovating in Science and Engineering or 'Cashing In' on Wall Street? Evidence on Elite STEM Talent

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-067
Number of pages: 64 Posted: 02 Dec 2015 Last Revised: 29 Nov 2016
Working Paper Series
Harvard University - Technology & Operations Management Unit
Downloads 272
29.

Discretionary Task Ordering: Queue Management in Radiological Services

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-051
Number of pages: 34 Posted: 23 Oct 2015 Last Revised: 12 Apr 2017
Working Paper Series
Harvard Business School, University of Texas at San Antonio, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 493
30.

A Normative Theory of Dynamic Capabilities: Connecting Strategy, Know-How, and Competition

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-036
Number of pages: 42 Posted: 30 Sep 2015
Working Paper Series
Harvard Business School
Downloads 305
31.

Experimental Evidence of Pooling Outcomes Under Information Asymmetry

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-001
Number of pages: 42 Posted: 17 Jul 2015 Last Revised: 22 Oct 2015
Working Paper Series
Cornell University - Samuel Curtis Johnson Graduate School of Management and Harvard Business School
Downloads 67
32.

Innovation Experiments: Researching Technical Advance, Knowledge Production and the Design of Supporting Institutions

Forthcoming in Innovation Policy and the Economy, volume 16, edited by Josh Lerner and Scott Stern. Chicago: University of Chicago Press. , Harvard Business School Strategy Unit Working Paper No. 16-001, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-001
Number of pages: 39 Posted: 03 Jul 2015 Last Revised: 07 Jul 2015
Accepted Paper Series
Northeastern University and Harvard Business School - Technology and Operations Management Group
Downloads 294
33.

Frenemies in Platform Markets: The Case of Apple's iPad vs. Amazon's Kindle

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-087
Number of pages: 33 Posted: 12 May 2015 Last Revised: 04 Mar 2016
Working Paper Series
Dartmouth College - Strategy & Management Area, The University of Texas at Dallas, Jindal School of Management and Harvard University - Harvard Business School
Downloads 847
34.

Service Quality, Inventory and Competition: An Empirical Analysis of Mobile Money Agents in Africa

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-059
Number of pages: 31 Posted: 13 Jan 2015 Last Revised: 06 Oct 2015
Working Paper Series
Harvard Business School and University of Colorado at Boulder - Leeds School of Business
Downloads 956
35.

Competing with Complementors: An Empirical Look at Amazon.com

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-044, Strategic Management Journal (Forthcoming)
Number of pages: 43 Posted: 04 Dec 2014 Last Revised: 06 Jun 2018
Accepted Paper Series
Harvard University - Harvard Business School and University of Oklahoma - Department of Economics
Downloads 1,845
36.

Lifting the Veil: The Benefits of Cost Transparency

Harvard Business School NOM Unit Working Paper No. 15-017, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-017
Number of pages: 50 Posted: 20 Sep 2014 Last Revised: 10 Oct 2018
Working Paper Series
University of San Francisco, Harvard Business School and Harvard Business School
Downloads 1,411
37.

Signaling without Certification: The Critical Role of Civil Society Scrutiny

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-009, Kelley School of Business Research Paper No. 2014-32
Number of pages: 37 Posted: 16 Aug 2014 Last Revised: 14 Jul 2016
Working Paper Series
Erb Institute & Graham Sustainability Institute, University of Michigan, Indiana University - Kelley School of Business - Department of Business Economics & Public Policy and Harvard Business School
Downloads 582
38.

Creating Reciprocal Value Through Operational Transparency

Management Science (Forthcoming), Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-115
Number of pages: 41 Posted: 13 Jun 2014 Last Revised: 26 Nov 2015
Accepted Paper Series
Harvard Business School, Harvard Business School and University College London
Downloads 388
39.

The Organizational and Geographic Drivers of Absorptive Capacity: An Empirical Analysis of Pharmaceutical R&D Laboratories

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-098
Number of pages: 33 Posted: 12 Apr 2014
Working Paper Series
Harvard Business School and Harvard Business School
Downloads 167
40.

Making Experience Count: The Role of Reflection in Individual Learning

Harvard Business School NOM Unit Working Paper No. 14-093, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-093, HEC Paris Research Paper No. SPE-2016-1181
Number of pages: 37 Posted: 26 Mar 2014 Last Revised: 05 Dec 2016
Working Paper Series
Bocconi University - Department of Management and Technology, Harvard Business School, Harvard Business School and University of North Carolina Kenan-Flagler Business School
Downloads 21,378
41.

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

Harvard Business School Marketing Unit Working Paper No. 14-034, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-034
Number of pages: 38 Posted: 06 Nov 2013 Last Revised: 29 Aug 2018
Working Paper Series
Harvard Business School, George Washington University and Harvard Business School - Marketing Unit
Downloads 337
42.

Monitoring Global Supply Chains

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-032, UC Hastings Research Paper No. 84
Number of pages: 49 Posted: 25 Oct 2013 Last Revised: 05 Jun 2015
Working Paper Series
University of California Hastings College of the Law, Harvard Business School and Harvard Business School
Downloads 1,204
43.

Competition and Social Identity in the Workplace: Evidence from a Chinese Textile Firm

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-011
Number of pages: 38 Posted: 31 Jul 2013 Last Revised: 05 Sep 2014
Working Paper Series
Colgate University - Economics Department and Harvard University - Technology & Operations Management Unit
Downloads 487
44.

'Open' Disclosure of Innovations, Incentives and Follow-on Reuse: Theory on Processes of Cumulative Innovation and a Field Experiment in Computational Biology

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-002
Number of pages: 41 Posted: 02 Jul 2013 Last Revised: 07 Aug 2015
Working Paper Series
Northeastern University and Harvard Business School - Technology and Operations Management Group
Downloads 339
45.

Hidden Structure: Using Network Methods to Map System Architecture

Harvard Business School Finance Working Paper No. 13-093, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-093
Number of pages: 41 Posted: 13 Jun 2013 Last Revised: 29 Apr 2014
Working Paper Series
Harvard Business School, Finance Unit, Harvard Business School and Harvard Business School
Downloads 315
46.

Sustainable Operations Management: An Enduring Stream or a Passing Fancy?

Harvard Business School Working Paper No. 13-084
Number of pages: 23 Posted: 29 Mar 2013 Last Revised: 01 Jul 2013
Working Paper Series
University of Colorado at Boulder - Leeds School of Business and WHU-Otto Beisheim School of Management
Downloads 322
47.

Bridging Science and Technology through Academic-Industry Partnerships

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-058
Number of pages: 35 Posted: 08 Jan 2013 Last Revised: 22 Jul 2014
Working Paper Series
Harvard Business School and Harvard Business School
Downloads 758
48.

Codes in Context: How States, Markets, and Civil Society Shape Adherence to Global Labor Standards

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-045, UC Hastings Research Paper No. 79
Number of pages: 37 Posted: 21 Nov 2012 Last Revised: 14 Oct 2014
Working Paper Series
Harvard Business School, University of California Hastings College of the Law and Harvard Business School
Downloads 684
49.

Government Green Procurement Spillovers: Evidence from Municipal Building Policies in California

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-030
Number of pages: 51 Posted: 05 Sep 2012 Last Revised: 15 May 2014
Working Paper Series
Boston University - Questrom School of Business and Harvard Business School

Multiple version iconThere are 2 versions of this paper

Downloads 203
50.

Performance Responses To Competition Across Skill-Levels In Rank Order Tournaments: Field Evidence and Implications For Tournament Design

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-014
Number of pages: 51 Posted: 09 Aug 2012 Last Revised: 21 Jul 2016
Working Paper Series
Northeastern University, Harvard Business School - Technology and Operations Management Group and Harvard Business School
Downloads 688