1.
All Ads Are Not Created Equal: Display Advertisement’s Copy and Placement Effects on Clicks and Conversions
Wharton Customer Analytics Research Paper
Number of pages: 53
Posted: 20 Feb 2020
Working Paper Series
University of Muenster, Maastricht University - School of Business and Economics, University of Texas at Dallas and The University of Texas at Dallas, Naveen Jindal School of Management
Downloads
64
2.
Measuring the Impact of a Single Negative Customer Review on Online Search and Purchase Decisions
Wharton Customer Analytics Research Paper
Number of pages: 56
Posted: 02 Dec 2019
Last Revised: 20 Feb 2020
Working Paper Series
INSEAD and INSEAD
Downloads
68
3.
Leveraging Loyalty Programs Using Competitor Based Targeting
Wharton Customer Analytics Research Paper, SMU Cox School of Business Research Paper No. 19-10
Number of pages: 49
Posted: 22 Apr 2019
Last Revised: 23 Mar 2020
Working Paper Series
Southern Methodist University (SMU) - Marketing Department and University of California, Los Angeles (UCLA) - Anderson School of Management
Downloads
73
4.
Marketing Department Power and Board Interlocks
Wharton Customer Analytics Research Paper, Kenan Institute of Private Enterprise Research Paper No. 19-6, HEC Paris Research Paper No. MKG-2019-1330
Number of pages: 48
Posted: 01 Feb 2019
Last Revised: 30 Oct 2019
Working Paper Series
HEC Paris - Marketing, University of Notre Dame and University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School
Downloads
102
5.
Principal Stratification for Advertising Experiments
The Wharton School Research Paper, Wharton Customer Analytics Initiative Research Paper
Number of pages: 38
Posted: 19 Mar 2018
Last Revised: 20 Nov 2019
Working Paper Series
University of Pennsylvania, The Wharton School and Drexel University - Department of Marketing
Downloads
440
6.
Market Positioning Using Cross-Reward Effects in a Coalition Loyalty Program
HEC Paris Research Paper No. MKG-2017-1242
Number of pages: 42
Posted: 27 Nov 2017
Last Revised: 01 Dec 2017
Working Paper Series
HEC Paris, University of Pennsylvania - Marketing Department and University of Pennsylvania - Marketing Department
Downloads
353
7.
A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value
Kelley School of Business Research Paper No. 17-43
Number of pages: 49
Posted: 04 Jun 2017
Working Paper Series
Scheller College of Business, Georgia Institute of Technology, Foster School of Business, University of Washington and Cornell University
Downloads
291
8.
Can Offline Stores Drive Online Sales?
http://dx.doi.org/10.1509/jmr.14.0518, Rotman School of Management Working Paper No. 2941484
Posted: 27 Mar 2017
Accepted Paper Series
University of Houston - C.T. Bauer College of Business and University of Toronto - Rotman School of Management
9.
The Value of First Impressions: Leveraging Acquisition Data for Customer Management
Columbia Business School Research Paper No. 17-37
Number of pages: 70
Posted: 17 Mar 2017
Last Revised: 15 Feb 2019
Working Paper Series
Columbia University, Columbia Business School, Marketing, Students and Harvard Business School
Downloads
241
10.
Identity in Charitable Giving
Management Science
Posted: 17 Dec 2016
Accepted Paper Series
University of Pennsylvania - The Wharton School and Business Economics and Public Policy
11.
Getting to Why: Semi-Supervised Topic Modeling of Customer Purchase Histories
Proceedings of the Workshop of Information Technology and Systems, Dallas 2015
Number of pages: 13
Posted: 08 Dec 2016
Working Paper Series
University of California, Berkeley and University of California, Berkeley
Downloads
151
12.
Large-Scale Cross-Category Analysis of Consumer Review Content and Sales Conversion Leveraging Deep Learning
NET Institute Working Paper No. 16-09
Number of pages: 84
Posted: 11 Oct 2016
Last Revised: 12 Jul 2019
Working Paper Series
New York University (NYU) - Leonard N. Stern School of Business, Carnegie Mellon University - David A. Tepper School of Business and Carnegie Mellon University
Downloads
659
13.
On the Spillover Effects of Online Product Reviews on Purchases: Evidence from Clickstream Data
Number of pages: 59
Posted: 14 Sep 2016
Last Revised: 03 Oct 2019
Working Paper Series
Warrington College of Business, University of Florida, University of British Columbia (UBC) - Sauder School of Business, University of Houston - C.T. Bauer College of Business and University of Florida - Warrington College of Business Administration
Downloads
400
14.
Evaluation Set Size and Purchase: Evidence from a Product Search Engine
Choudhary, Vidyanand, Currim, Imran S., Dewan, Sanjeev, Jeliazkov, Ivan, Mintz, Ofer and Turner, John, Evaluation Set Size and Purchase: Evidence from a Product Search Engine (July 3, 2016), Journal of Interactive Marketing.
Posted: 14 Aug 2016
Last Revised: 09 Dec 2016
Accepted Paper Series
University of California, Irvine - Information Systems Area, Independent, University of California, Irvine - Paul Merage School of Business, Independent, University of California, Irvine - Paul Merage School of Business and University of Technology Sydney Business School
15.
An Integrated Model for Dynamic Brand Equity
Number of pages: 36
Posted: 25 May 2016
Working Paper Series
University of Pennsylvania - Statistics Department, University of Pennsylvania - Marketing Department and Drexel University - Department of Marketing
Downloads
273
16.
Measuring Multi-Channel Advertising Response
Posted: 26 Jan 2016
Working Paper Series
The Ohio State University, Drexel University - Department of Marketing and University of Pennsylvania - Marketing Department
17.
Bayesian Imputation for Anonymous Visits in CRM Data
Number of pages: 46
Posted: 08 Dec 2015
Working Paper Series
IBM Corporation - Thomas J. Watson Research Center, Drexel University - Department of Marketing, University of Pennsylvania - Statistics Department and University of Pennsylvania - Marketing Department
Downloads
1,653
18.
The Structure of Board Committees
Posted: 19 Aug 2015
Last Revised: 19 Oct 2016
Working Paper Series
University of Pennsylvania - Accounting Department and Harvard Business School (Strategy Unit)
19.
Leveraging High-Frequency Service Data: The Interplay of Objective Performance, Perceived Quality and Purchase
Ross School of Business Paper No. 1283
Number of pages: 49
Posted: 16 Jul 2015
Last Revised: 20 Nov 2019
Working Paper Series
Kansas State University - College of Business Administration, University of Michigan at Ann Arbor - Stephen M. Ross School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads
688
20.
Uncovering Characteristic Response Paths of a Population
Boston University Questrom School of Business Research Paper No. 2619674
Number of pages: 38
Posted: 18 Jun 2015
Last Revised: 03 Mar 2020
Working Paper Series
University of Minnesota - Twin Cities - Carlson School of Management, Boston University - Questrom School of Business, Boston University - Questrom School of Business and Boston University, Questrom School of Business - Department of Information Systems
Downloads
663
21.
Demand Expansion and Cannibalization Effects From Retail Store Entry: A Structural Analysis of Multi-Channel Demand
Number of pages: 56
Posted: 30 Apr 2015
Last Revised: 14 Jan 2020
Working Paper Series
University of Colorado at Boulder - Department of Marketing and New York University (NYU) - Department of Marketing
Downloads
240
22.
Randomized Markdowns and Online Monitoring
Management Science, Forthcoming
Number of pages: 80
Posted: 03 Apr 2015
Last Revised: 07 Sep 2016
Accepted Paper Series
University of Pennsylvania - The Wharton School, Stanford Graduate School of Business and Stanford University - Stanford Graduate School of Business
Downloads
421
23.
Measuring E-Commerce Concentration Effects When Product Popularity is Channel-Specific
Number of pages: 33
Posted: 14 Apr 2014
Last Revised: 29 Aug 2014
Working Paper Series
University of Arkansas - Sam M. Walton College of Business and University of Texas at Dallas - Naveen Jindal School of Management
Downloads
370
24.
Exploiting the Choice-Consumption Mismatch: A New Approach to Disentangle State Dependence and Heterogeneity
Cowles Foundation Discussion Paper No. 1941
Number of pages: 34
Posted: 15 Mar 2014
Working Paper Series
Yale School of Management and Cornell Dyson
Downloads
174
25.
Customer Acquisition via Display Advertising Using Multi-Armed Bandit Experiments
Forthcoming in Marketing Science, Ross School of Business Paper No. 1217
Number of pages: 68
Posted: 18 Dec 2013
Last Revised: 24 May 2016
Accepted Paper Series
University of Michigan, Stephen M. Ross School of Business, University of Pennsylvania - Marketing Department and University of Pennsylvania - Marketing Department
Downloads
1,299
26.
Measuring Asymmetric Persistence and Interaction Effects of Media Exposures Across Platforms
Posted: 20 Oct 2013
Working Paper Series
New York University (NYU) - Department of Marketing, New York University (NYU) - Department of Marketing and University of British Columbia (UBC) - Division of Marketing
27.
Cultivating Disaster Donors Using Data Analytics
Ilya O. Ryzhov, Bin Han, Jelena Bradić (2016) Cultivating Disaster Donors Using Data Analytics. Management Science 62(3):849-866,
Posted: 21 Feb 2013
Last Revised: 07 Apr 2016
Accepted Paper Series
University of Maryland - Robert H. Smith School of Business, University of Maryland and University of California San Diego
28.
Who are My Competitors? - Let the Customer Decide
INSEAD Working Paper No. 2012/84/TOM
Number of pages: 35
Posted: 17 Sep 2012
Working Paper Series
University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania
Downloads
973
29.
Do Marketing Campaigns Produce Multichannel Buying and More Profitable Customers? A Field Experiment
Number of pages: 44
Posted: 06 Sep 2012
Last Revised: 21 Aug 2013
Working Paper Series
University of Bologna - Department of Management, Dartmouth College - Tuck School of Business and University of Bologna - Department of Management
Downloads
659
30.
Sequential Search with Refinement: Model and Application with Click-Stream Data
Management Science, 63(12), pp. 4345-4365, 2017
Number of pages: 68
Posted: 16 Aug 2012
Last Revised: 28 Feb 2018
Accepted Paper Series
New York University (NYU) - Department of Marketing and Washington University in St. Louis - John M. Olin Business School
Downloads
555
31.
Promotional Reviews: An Empirical Investigation of Online Review Manipulation
Number of pages: 41
Posted: 14 Aug 2012
Last Revised: 19 Aug 2012
Working Paper Series
University of Southern California - Marshall School of Business, Hebrew University of Jerusalem - Jerusalem School of Business Administration and Yale School of Management
There are 2 versions of this paper
Promotional Reviews: An Empirical Investigation of Online Review Manipulation
Number of pages: 41
Posted: 14 Aug 2012
Last Revised: 19 Aug 2012
Downloads
1,061
Promotional Reviews: An Empirical Investigation of Online Review Manipulation
NBER Working Paper No. w18340
Number of pages: 51
Posted: 25 Aug 2012
Last Revised: 27 Oct 2014
Downloads
27
Downloads
1,061
32.
An Information Stock Model of Customer Behavior in Multichannel Customer Support Services
Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42
Posted: 10 Aug 2012
Last Revised: 27 Apr 2017
Accepted Paper Series
Columbia University - Columbia Business School, University of Florida - Warrington College of Business and The Wharton School, University of Pennsylvania
Downloads
437
33.
Location-Based Advertising: Measuring the Impact of Context-Specific Factors on Consumers’ Choice Behavior
Posted: 24 Jul 2012
Last Revised: 13 Sep 2013
Working Paper Series
Fordham University - Gabelli School of Business, Ludwig Maximilians University of Munich - Faculty of Business Administration (Munich School of Management) and Ludwig Maximilian University of Munich (LMU) - Faculty of Business Administration (Munich School of Management)
34.
How Targeting Affects Customer Search: A Field Experiment
Number of pages: 34
Posted: 02 Jul 2012
Last Revised: 12 Jan 2016
Working Paper Series
Temple University - Department of Marketing and Supply Chain Management
Downloads
689
35.
Crowdsourcing New Product Ideas Over Time: An Analysis of Dell's Ideastorm Community
UNC Kenan-Flagler Research Paper No. 2012-5
Number of pages: 33
Posted: 04 Jan 2012
Last Revised: 19 Jun 2014
Working Paper Series
University of North Carolina Kenan-Flagler Business School
Downloads
835
36.
On Brands and Word-of-Mouth
Number of pages: 48
Posted: 06 Dec 2011
Working Paper Series
The Hebrew University, Interdisciplinary Center (IDC) Herzliyah - Adelson School of Entrepreneuship and Simon School of Business – University of Rochester
Downloads
1,240
37.
‘Children of the HMM’: Modeling Longitudinal Customer Behavior at Hulu.Com
Number of pages: 51
Posted: 04 Aug 2011
Working Paper Series
University of Michigan, Stephen M. Ross School of Business, University of Pennsylvania - Marketing Department, University of Pennsylvania - Marketing Department and University of Pennsylvania - The Wharton School
Downloads
975
38.
Online Advertising Response Models: Incorporating Multiple Creatives and Impression Histories
Number of pages: 41
Posted: 28 Jul 2011
Last Revised: 18 May 2017
Working Paper Series
Southern Methodist University (SMU) - Marketing Department and University of Maryland - Robert H. Smith School of Business
Downloads
904
39.
Designing Ranking Systems for Hotels on Travel Search Engines by Mining User-Generated and Crowd-Sourced Content
Number of pages: 60
Posted: 02 Jun 2011
Last Revised: 30 Nov 2011
Working Paper Series
New York University (NYU) - Leonard N. Stern School of Business, New York University - Leonard N. Stern School of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads
926
40.
Does Chatter Really Matter? Dynamics of User-Generated Content and Stock Performance
ERIM Report Series Reference No. ERS-2011-021-MKT
Number of pages: 71
Posted: 01 Jun 2011
Working Paper Series
University of Houston - C.T. Bauer College of Business and University of Southern California - Marshall School of Business, Department of Marketing
There are 2 versions of this paper
Does Chatter Really Matter? Dynamics of User-Generated Content and Stock Performance
ERIM Report Series Reference No. ERS-2011-021-MKT
Number of pages: 71
Posted: 01 Jun 2011
Downloads
689
Does Chatter Really Matter? Dynamics of User-Generated Content and Stock Performance
Marketing Science, Vol. 31, No. 2, 2012; pp. 198-215; DOI: 10.1287/mksc.1110.0682
Posted: 24 Oct 2012
Downloads
689
41.
Bayesian Multi-Resolution Spatial Analysis with Applications to Marketing
Number of pages: 55
Posted: 01 Jun 2011
Last Revised: 21 Mar 2012
Working Paper Series
University of Pennsylvania - Marketing Department and New York University (NYU) - Department of Marketing
Downloads
361
42.
Audience Selection for On-Line Brand Advertising: Privacy-Friendly Social Network Targeting
Number of pages: 9
Posted: 25 May 2011
Working Paper Series
New York University, affiliation not provided to SSRN, affiliation not provided to SSRN, New York University (NYU) - Department of Information, Operations, and Management Sciences and affiliation not provided to SSRN
Downloads
353
43.
The Impact of User-Generated Content On Product Innovation
Number of pages: 51
Posted: 16 May 2011
Working Paper Series
affiliation not provided to SSRN, University of Wisconsin-Madison, McDonough School of Business, Georgetown University and University of Western Ontario - Richard Ivey School of Business
Downloads
796
44.
Modeling Consumer Learning from Online Product Reviews
Forthcoming, Marketing Science
Number of pages: 46
Posted: 09 May 2011
Last Revised: 10 Sep 2014
Accepted Paper Series
Georgia State University - Department of Marketing, University of Southern California - Marshall School of Business, NUS Business School and Hong Kong University of Science & Technology (HKUST)
There are 2 versions of this paper
Modeling Consumer Learning from Online Product Reviews
Forthcoming, Marketing Science
Number of pages: 46
Posted: 09 May 2011
Last Revised: 10 Sep 2014
Downloads
1,087
Modeling Consumer Learning from Online Product Reviews
Marketing Science, Vol. 32, No. 1, 2013; pp. 153-169; DOI: 10.1287/mksc.1120.0755
Posted: 13 Nov 2013
Downloads
1,087
45.
What Do People Talk About? Drivers of Immediate and Ongoing Word-of-Mouth
Journal of Marketing Research, Forthcoming
Number of pages: 48
Posted: 25 Apr 2011
Last Revised: 04 Jan 2012
Accepted Paper Series
University of Pennsylvania - Marketing Department and University of Michigan, Stephen M. Ross School of Business
Downloads
926
46.
How is the Mobile Internet Different?
Number of pages: 37
Posted: 31 Dec 2010
Last Revised: 23 Dec 2016
Working Paper Series
New York University (NYU) - Leonard N. Stern School of Business, University of Toronto - Rotman School of Management and Arizona State University, W.P.Carey School of Business
Downloads
1,310
47.
Automated Marketing Research Using Online Customer Reviews
Posted: 18 Dec 2010
Working Paper Series
The Wharton School, University of Pennsylvania and University of Pennsylvania - Marketing Department
There are 2 versions of this paper
Automated Marketing Research Using Online Customer Reviews
Number of pages: 64
Posted: 28 Jul 2010
Downloads
432
48.
Effects of TV Advertising on Keyword Search
Number of pages: 46
Posted: 07 Dec 2010
Last Revised: 16 Dec 2014
Working Paper Series
University of California, Riverside - School of Business, University of California, San Diego (UCSD) - Rady School of Management and University of Minnesota - Carlson School of Management
Downloads
2,025
49.
Customer-Base Analysis on a 'Data Diet': Model Inference Using Repeated Cross-Sectional Summary (RCSS) Data
Number of pages: 38
Posted: 14 Nov 2010
Last Revised: 22 Dec 2013
Working Paper Series
Columbia University - Columbia Business School, University of Pennsylvania - Marketing Department and London Business School
Downloads
1,037
50.
The Quest for Content: How User-Generated Links Can Facilitate Online Exploration
Jacob Goldenberg, Gal Oestreicher-Singer, Shachar Reichman (2012) The Quest for Content: How User-Generated Links Can Facilitate Online Exploration. Journal of Marketing Research: August 2012, Vol. 49, No. 4, pp. 452-468.
Number of pages: 45
Posted: 20 Jan 2010
Last Revised: 21 Nov 2018
Accepted Paper Series
Hebrew University of Jerusalem - Jerusalem School of Business Administration, Tel Aviv University - Coller School of Management and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads
771
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