SSRN Ross: Business Information Technology (pre-July 2012) (Topic)

1.

Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology

Ross School of Business Paper No. 99-004

Number of pages: 42 Posted: 07 May 1999

Working Paper Series

Mayuram S. Krishnan, Venkatram Ramaswamy, Mary C. Meyer and Paul Damien

University of Michigan, Stephen M. Ross School of Business, University of Michigan, Stephen M. Ross School of Business, University of Georgia - Department of Statistics and University of Texas at Austin - McCombs School of Business

Downloads 3,317

2.

Does Offshoring Impact Customer Satisfaction?

Number of pages: 37 Posted: 08 Nov 2007 Last Revised: 30 May 2008

Working Paper Series

Jonathan Whitaker, Mayuram S. Krishnan and Claes Fornell

University of Richmond, Robins School of Business, University of Michigan, Stephen M. Ross School of Business and Stephen M. Ross School of Business at the University of Michigan

Downloads 1,750

3.

The Consumer Online Purchase Decision: A Model of Consideration Set Formation and Buyer Conversion Rate Across Market Leaders and Market Followers

Number of pages: 21 Posted: 08 Jan 2004

Working Paper Series

Neveen Awad, Michael D. Smith and Mayuram S. Krishnan

Stephen M. Ross School of Business at the University of Michigan, Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and University of Michigan, Stephen M. Ross School of Business

Downloads 990

4.

Internet Business Practices Across the Globe: Lessons from Emerging Economies

Ross School of Business Paper No. 1113

Number of pages: 28 Posted: 29 Sep 2007 Last Revised: 29 Sep 2013

Working Paper Series

Jonathan Whitaker, Nigel P. Melville, Robert K. Plice and Jason Dedrick

University of Richmond, Robins School of Business, University of Michigan, Stephen M. Ross School of Business, San Diego State University and University of California, Irvine

Downloads 718

5.

Mitigating the Tragedy of the Digital Commons: The Problem of Unsolicited Commercial E-Mail

Communications of the Association for Information Systems, Vol. 16, pp. 73-90, 2005

Number of pages: 22 Posted: 26 Jul 2005

Accepted Paper Series

Oleg V. Pavlov, Nigel P. Melville and Robert K. Plice

Worcester Polytechnic Institute (WPI) - Department of Social Science & Policy Studies, University of Michigan, Stephen M. Ross School of Business and San Diego State University

Downloads 614

6.

Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States

Management Science, (54:3) 2008, pp. 415-428 , Robert H. Smith School of Business Research Paper No. 888

Number of pages: 32 Posted: 10 May 2006 Last Revised: 08 Jun 2014

Accepted Paper Series

Sunil Mithas and Mayuram S. Krishnan

University of Maryland - Robert H. Smith School of Business and University of Michigan, Stephen M. Ross School of Business

Downloads 409

7.

IT Business Value and Industry Effects: The Role of the Competitive Environment

Number of pages: 33 Posted: 24 May 2006

Working Paper Series

Nigel P. Melville, Vijay Gurbaxani and Kenneth L. Kraemer

University of Michigan, Stephen M. Ross School of Business, University of California, Irvine - Paul Merage School of Business and University of California, Irvine - Center for Research on Information Technology and Organizations (CRITO)

Downloads 300

8.

Analyzing the Simultaneous Use of Auctions and Posted Prices for On-line Selling

Simon Business School Working Paper No. CIS 03-01

Number of pages: 42 Posted: 13 Nov 2003

Working Paper Series

Hila Etzion, Edieal J. Pinker and Abraham Seidmann

University of Michigan, Stephen M. Ross School of Business, Yale University School of Management and University of Rochester - Simon Business School

Downloads 297

9.

Information System Control Selection Using Spreadsheet Optimization

Ross School of Business Paper No. 967

Number of pages: 18 Posted: 23 Jun 2006

Working Paper Series

Joseph Walls

University of Michigan, Stephen M. Ross School of Business

Downloads 211

10.

Asymmetric Competition in B2B Spot Markets

Simon School Working Paper No. OP 05-02

Number of pages: 32 Posted: 03 Feb 2005

Working Paper Series

Hila Etzion and Edieal J. Pinker

University of Michigan, Stephen M. Ross School of Business and Yale University School of Management

Downloads 186

11.

Managing Multiple Selling Channels Online: A Simulation Study of Selling with Posted-Price and Open-Bid Auctions

Ross School of Business Paper No. 1129

Number of pages: 40 Posted: 03 Aug 2009

Working Paper Series

Hila Etzion and Scott A. Moore

University of Michigan, Stephen M. Ross School of Business and University of Michigan, Stephen M. Ross School of Business

Downloads 71

12.

The Debate Over Digital Online Content: Understanding the Issues

Progress & Freedom Foundation Progress on Point Paper, Vol. 9.14, April 2002

Number of pages: 47 Posted: 01 Sep 2008

Accepted Paper Series

William F. Adkinson Jr. and Jeffrey A. Eisenach

affiliation not provided to SSRN and American Enterprise Institute

Downloads 69

13.

Online Auctions and Multichannel Retailing

Ross School of Business Paper No. 1176

Number of pages: 33 Posted: 07 Aug 2012

Working Paper Series

Jason N. Kuruzovich and Hila Etzion

Rensselaer Polytechnic Institute (RPI) - Lally School of Management & Technology and University of Michigan, Stephen M. Ross School of Business

Downloads 59

14.

Location Based Services: Renaissance for M-VAS

ICDM 2010 Conference Proceeding, pp. 83-93, 2010

Number of pages: 10 Posted: 21 Jun 2010 Last Revised: 20 Jun 2013

Accepted Paper Series

Manas Ranjan Pradhan and Shilpa Pareek II

Shilpa Pareek IBS, Hyderabad and IBS Business School

Downloads 39

15.

Information Technology, Customer Satisfaction, and Profit: Theory and Evidence

Information Systems Research, 2016, Forthcoming

Posted: 10 May 2006 Last Revised: 03 Feb 2016

Accepted Paper Series

Sunil Mithas, Mayuram S. Krishnan and Claes Fornell

University of Maryland - Robert H. Smith School of Business, University of Michigan, Stephen M. Ross School of Business and Stephen M. Ross School of Business at the University of Michigan

Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology

Does Offshoring Impact Customer Satisfaction?

The Consumer Online Purchase Decision: A Model of Consideration Set Formation and Buyer Conversion Rate Across Market Leaders and Market Followers

Internet Business Practices Across the Globe: Lessons from Emerging Economies

Mitigating the Tragedy of the Digital Commons: The Problem of Unsolicited Commercial E-Mail

Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States

IT Business Value and Industry Effects: The Role of the Competitive Environment

Analyzing the Simultaneous Use of Auctions and Posted Prices for On-line Selling

Information System Control Selection Using Spreadsheet Optimization

Asymmetric Competition in B2B Spot Markets

Managing Multiple Selling Channels Online: A Simulation Study of Selling with Posted-Price and Open-Bid Auctions

The Debate Over Digital Online Content: Understanding the Issues

Online Auctions and Multichannel Retailing

Location Based Services: Renaissance for M-VAS

Information Technology, Customer Satisfaction, and Profit: Theory and Evidence

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