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Quality Management eJournal

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Viewing: 1 - 50 of 332 papers

1.

Science, Specific Knowledge, and Total Quality Management

Michael C. Jensen, FOUNDATIONS OF ORGANIZATIONAL STRATEGY, Harvard University Press, 1998; Journal of Applied Corporate Finance, Vol. 10, No. 2, Summer 1997
Number of pages: 55 Posted: 29 Jan 1998
Accepted Paper Series
Ohio State University - Fisher College of Business, Department of Finance and Harvard Business School
Downloads 5,141
2.

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

Harvard Business School Technology & Operations Mgt. Unit Research Paper No. 09-018, Management Science, Forthcoming
Number of pages: 46 Posted: 20 Aug 2008 Last Revised: 14 Jun 2014
Working Paper Series
University of California, Berkeley - Economic Analysis & Policy Group and Harvard Business School
Downloads 2,239
3.

Quality Management of Internet Banking Services

Number of pages: 10 Posted: 06 Feb 2011
Working Paper Series
IDRAC Business School
Downloads 2,147
4.

Quality Management in Tourism and Hospitality: An Exploratory Study among Tourism Stakeholders

International Journal of Economic Practices and Theories, Vol. 2, No. 2, April 2012
Number of pages: 9 Posted: 23 Sep 2012
Accepted Paper Series
International Hellenic University (ex ATEI of Thessaloniki), Management of Organizations, Marketing & Tourism
Downloads 1,877
6.

Role of Information Technology in Total Quality Management: A Literature Review

Khanam, S, Siddiqui, J. and Talib, F. (2013), “Role of Information Technology in Total Quality Management: A Literature Review”, International Journal of Advanced Research in Computer Engineering and Technology, Vol. 2, No.8, pp. 2433-2445,
Number of pages: 13 Posted: 01 Feb 2016
Accepted Paper Series
AMU, Aligarh Muslim University and Department of Mechanical Engineering, Aligarh Muslim University (AMU)
Downloads 1,489
7.

Higher Supply Chain Security with Lower Cost: Lessons from Total Quality Management

Stanford GSB Research Paper No. 1824
Number of pages: 29 Posted: 09 Jan 2004
Working Paper Series
Stanford Graduate School of Business and Stanford Graduate School of Business
Downloads 1,342
8.

Total Quality Management in Service Sector: A Literature Review

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), “Total quality management in service sector: a literature review”, International Journal of Business Innovation and Research, Vol. 6, No.3, pp. 259-301,
Number of pages: 43 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 1,342
9.

A Roadmap for Implementing Total Quality Management Practices in Medium Enterprises

Number of pages: 25 Posted: 15 Sep 2013
Working Paper Series
Indian Maritime University

Multiple version iconThere are 2 versions of this paper

Downloads 1,268
10.

Role of Top Management Leadership and Commitment in Total Quality Management in Service Organization in Malaysia: A Review and Conceptual Framework

Elixir Human Resource Management, Vol. 51, pp. 11029-11033, 2012
Number of pages: 5 Posted: 13 Jan 2013
Accepted Paper Series
Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship
Downloads 1,158
11.

Quality of Internet Banking Services in France

Gestion 2000, No. 2-03, Mars 2003
Number of pages: 14 Posted: 07 Feb 2011 Last Revised: 05 Oct 2014
Accepted Paper Series
IDRAC Business School
Downloads 1,155
12.

Emerging Management Paradigms in Education

Golden Jubilee National Seminar on Emerging Management Paradigms, 2006
Number of pages: 10 Posted: 31 Jan 2011
Accepted Paper Series
Vivin Consultants
Downloads 1,143
13.
Downloads 879
14.

Perceived Service Quality in Restaurant Services: Evidence from Mauritius

International Journal of Management and Marketing Research, Vol. 5, No. 3, pp.1-14 (2012)
Number of pages: 14 Posted: 28 Jan 2013
Accepted Paper Series
University of Technology, Mauritius (UTM)
Downloads 719
15.

Supply Chain Proximity and Product Quality

Number of pages: 30 Posted: 13 Jul 2016 Last Revised: 21 Oct 2018
Working Paper Series
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), McGill University - Desautels Faculty of Management and Clemson University, College of Business
Downloads 660
16.

Developing Insights from the Total Quality Management (TQM) Principles for Local Governments in Pakistan

Number of pages: 9 Posted: 29 Jul 2010
Working Paper Series
Foundation University
Downloads 634
17.

Total Quality Management Practices in Manufacturing and Service Industries: A Comparative Study

Talib, F., and Rahman, Z. (2012), “Total quality management practices in manufacturing and service industries: A comparative study”, International Journal of Advanced Operations Management, Vol.4, No.3, pp. 155-176,
Number of pages: 22 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee
Downloads 634
18.

FACTORES DETERMINANTES DE LA CALIDAD DEL SERVICIO DE UNA CAFETERÍA EN EL CAMPUS DE UNA UNIVERSIDAD PÚBLICA (Service Quality Measurement in Public University Cafeterias)

Revista Internacional Administración & Finanzas, v. 6 (1) p. 109-118,
Number of pages: 10 Posted: 28 Jan 2013 Last Revised: 15 Mar 2016
Accepted Paper Series
Universidad Autónoma de Baja California (UABC), Universidad Autónoma de Baja California (UABC) and Universidad Autónoma de Baja California (UABC)
Downloads 618
19.

Multivariate Statistical Process Control Charts: An Overview

Quality & Reliability Engineering International, Vol. 23, No. 5, pp. 517-543, November 7, 2006
Number of pages: 27 Posted: 07 Nov 2007
Accepted Paper Series
University of Piraeus, Athens University of Economics and Business and Athens University of Economics and Business
Downloads 597
20.

Marketing and Quality Management - The Keys of Competitive Advantage

Number of pages: 16 Posted: 26 Mar 2013
Working Paper Series
University of Rijeka - Faculty of Tourism & Hospitality Management
Downloads 594
21.

The Relationship between TQM Practices and Business Excellence in Small and Medium Sized Manufacturing Enterprises of North Karnataka Region

Number of pages: 8 Posted: 18 Apr 2012
Working Paper Series
affiliation not provided to SSRN, K C College of Engineering & IT, and National Institute of Technology Karnataka (NITK), Surathkal
Downloads 552
22.

Assessing the Impact of RFID on Return Center Logistics

Number of pages: 30 Posted: 02 Sep 2006
Working Paper Series
Rensselaer Polytechnic Institute, Cornell University - Dyson School of Applied Economics and Management, Carnegie Mellon University and Carnegie Mellon University
Downloads 551
23.

Islamic Banking Service Quality and Withdrawal Risk: The Indonesian Experience

International Journal of Excellence in Islamic Banking and Finance, Vol. 1, No. 2, pp. 1-15, 2011
Number of pages: 15 Posted: 28 Feb 2012
Accepted Paper Series
International Islamic University of Malaysia (IIUM)
Downloads 540
24.

Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “Pareto analysis of total quality management factors critical to success for service industries”, International Journal of Quality Research (IJQR), Center for Quality, University of Podgorica Montenegro and University of Kragujevac, Serbia, Vol.4, ,
Number of pages: 14 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 538
26.

Organizational Influences on Process Quality Improvement: Shop-Floor Problem-Solving in Auto Assembly Plants

Number of pages: 43 Posted: 01 Feb 1997
Working Paper Series
University of Pennsylvania - Management Department
Downloads 514
27.

Diversification by the Audit Office in the US and Its Impact on Audit Quality

Number of pages: 38 Posted: 06 Oct 2012 Last Revised: 10 Jun 2014
Working Paper Series
University of Texas-San Antonio
Downloads 505
28.

The Application of Performance Measurement in the Service Quality Concept: The Case of a Greek Service Organization

Number of pages: 27 Posted: 15 Mar 2009 Last Revised: 24 Aug 2009
Working Paper Series
affiliation not provided to SSRN, Crete Institute of Technology (TEI of Crete) and affiliation not provided to SSRN
Downloads 489
29.

Hotels Quality Programs

Working Paper No. 14, 2005
Number of pages: 20 Posted: 11 Sep 2009
Working Paper Series
University of Insubria
Downloads 488
30.

Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach

Tourism & Hospitality Management, Vol. 16, No. 2, pp. 181-195, 2010
Number of pages: 15 Posted: 21 May 2012
Accepted Paper Series
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management
Downloads 476
31.

Impact of Total Quality Management and Service Quality in the Banking Sector

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), "Impact of total quality management and service quality in the banking sector", International Journal of Telecommunications System and Management, Vol.1, No.1, DOI: 10.4172/2167-0919.1000102.
Number of pages: 6 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 447
32.

Etransqual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping

Journal of Business Research, Vol. 59, No. 7, pp. 866-875, 2006
Number of pages: 10 Posted: 08 Feb 2007
Accepted Paper Series
University of Mannheim, University of Mannheim and Mannheim Business School - Department of Marketing
Downloads 443
33.

A Proposed Conceptual TQM Model for Implementation to Enhance Business Excellence for North Karnataka Manufacturing SMEs

Number of pages: 13 Posted: 02 May 2012
Working Paper Series
SJT Institute of Management, K C College of Engineering & IT,, National Institute of Technology Karnataka (NITK), Surathkal and Ballari Institute of Technology and Management
Downloads 397
34.

An Overview of Total Quality Management: Understanding the Fundamentals in Service Organization

Talib, F. (2013), “An overview of total quality management: understanding the fundamentals in service organization”, International Journal of Advanced Quality Management, Vol.1 No.1, pp. 1-20,
Number of pages: 20 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Aligarh Muslim University (AMU)
Downloads 391
35.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Forthcoming, Management Science, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 07 Apr 2019
Accepted Paper Series
Harvard Business School and Harvard Business School
Downloads 387
36.

The Relationship between Total Quality Management and Quality Performance in the Service Industry: A Theoretical Model

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “The relationship between total quality management and quality performance in the service industry: a theoretical model”, International Journal of Business, Management and Social Sciences (IJBMSS), MultiCraft, Vol. 1, No. 1, pp. 113-128,
Number of pages: 16 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 387
37.
Downloads 377
38.

Food Quality Issues: Understanding HACCP and Other Quality Management Techniques

A Guide to Developing Agricultural Markets and Agro-Enterprises, 2001
Number of pages: 22 Posted: 01 Jul 2007
Accepted Paper Series
Committee on Sustainability Assessment (COSA) and affiliation not provided to SSRN
Downloads 370
39.

Assessment System Based on Fuzzy Scoring In European Foundation for Quality Management (EFQM): Business Excellence Model

African Journal of Business Management, Vol. 5, No. 15, pp. 6209-6220, August 2011
Number of pages: 12 Posted: 28 Sep 2011 Last Revised: 01 Nov 2011
Accepted Paper Series
University of Technology Sydney, University Putra Malaysia and Science and Research Branch of Islamic Azad University
Downloads 358
40.

Cost-Effective Quality Assurance in Crowd Labeling

Information Systems Research, Vol. 28, No. 1, pp. 137-158
Number of pages: 53 Posted: 13 Aug 2014 Last Revised: 19 Jul 2018
Accepted Paper Series
Hong Kong University of Science & Technology, New York University - Leonard N. Stern School of Business and New York University
Downloads 327
41.

Application of Malcolm Baldrige Quality Framework to Enhance Performance in Healthcare Organisation

Number of pages: 11 Posted: 10 Apr 2012 Last Revised: 26 Nov 2016
Working Paper Series
National Institute of Technology Karnataka (NITK), Surathkal and National Institute of Technology Karnataka (NITK), Surathkal
Downloads 314
42.

A Study of the Relationship between Organizational Culture and Total Quality Management in Physical Education Organization of Iran (Case Study: Physical Education General Department of West Country)

International Journal of Sport Studies. Vol., 2 (10), 515-524, 2012
Number of pages: 10 Posted: 26 Dec 2012 Last Revised: 08 Jan 2013
Accepted Paper Series
Department of Management, Payame Noor University, I.R. of Iran, Kermanshah Branch, Islamic Azad University, Kermanshah, Iran - Department of Business Management and Kermanshah Branch, Islamic Azad University, Kermanshah, Iran - Department of Business Management
Downloads 310
43.

A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria: Benefits and Research Directions

Number of pages: 16 Posted: 15 Mar 2012
Working Paper Series
National Institute of Technology Karnataka (NITK), Surathkal and National Institute of Technology Karnataka (NITK), Surathkal
Downloads 309
44.

Quality Management Practices and Their Impact on Organization Performance

International Journal of Management Sciences and Business Research, Vol. 2, Issue 6
Number of pages: 10 Posted: 07 Jan 2016
Accepted Paper Series
Petra University
Downloads 297
45.

Effect of QMS and TQM on Productivity Before and After: Empirical Evidence from the Indian Auto Component Industry

IIM Bangalore Research Paper No. 339
Number of pages: 2 Posted: 04 Aug 2012
Working Paper Series
Purdue University - Krannert School of Management, Indian Institute of Management (IIMB), Bangalore and University of Illinois at Urbana Champaign
Downloads 295
46.

The Implementation of Total Quality Management in King Saud University

International Journal of Independent Research and Studies, 1(2), 80-88, 2012
Number of pages: 9 Posted: 26 Sep 2012
Accepted Paper Series
affiliation not provided to SSRN

Multiple version iconThere are 2 versions of this paper

Downloads 282
47.

A Decision Model for Selecting of Areas for Improvement in EFQM Model

2011 IEEE International Conference on Quality and Reliability (ICQR), Bangkok, Thailand, September 14-17, 2011
Number of pages: 7 Posted: 09 Nov 2011
Working Paper Series
University of Technology Sydney and University Putra Malaysia
Downloads 269
48.

Ratio Analysis on Entrepreneurial Service Quality: A Case Study in a Motorcycle Dealership in East Java

The 3rd Indonesia International Conference on Innovation, Entrepreneurship & Small Business (IICIES 2011), Center for Innovation, Entrepreneurship, and Leadership (CIEL), School of Business & Management, Institut Teknologi Bandung, July 26-28, 2011
Number of pages: 14 Posted: 20 Aug 2011
Accepted Paper Series
International University Liaison Indonesia (IULI), Swiss German University, International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Harapan Bangsa Business School and Harapan Bangsa Business School
Downloads 263
49.

Designing Fuzzy Multi Criteria Decision Making Model for Best Selection of Areas for Improvement in European Foundation for Quality Management (EFQM) Model

African Journal of Business Management, Vol. 5, No. 12, pp. 5010-5021, June, 2011
Number of pages: 12 Posted: 16 Jul 2011
Accepted Paper Series
University of Technology Sydney, University Putra Malaysia, University Putra Malaysia, University Malaysia Pahang - Department of Manufacturing Engineering, MIMOS Berhad and Science and Research Branch of Islamic Azad University
Downloads 261
50.

Automating the Quality Function Deployment House of Quality

U21Global Working Paper No. 011/2006
Number of pages: 12 Posted: 28 Jun 2010
Working Paper Series
U21Global Graduate School
Downloads 258