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Quality Management eJournal

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Viewing: 1 - 50 of 415 papers

1.

Science, Specific Knowledge, and Total Quality Management

Michael C. Jensen, FOUNDATIONS OF ORGANIZATIONAL STRATEGY, Harvard University Press, 1998; Journal of Applied Corporate Finance, Vol. 10, No. 2, Summer 1997
Number of pages: 55 Posted: 29 Jan 1998
Accepted Paper Series
Ohio State University - Fisher College of Business, Department of Finance and Harvard Business School
Downloads 5,308
2.

Quality Management in Tourism and Hospitality: An Exploratory Study among Tourism Stakeholders

International Journal of Economic Practices and Theories, Vol. 2, No. 2, April 2012
Number of pages: 9 Posted: 23 Sep 2012
Accepted Paper Series
International Hellenic University (ex ATEI of Thessaloniki), Management of Organizations, Marketing & Tourism
Downloads 4,513
3.

Role of Information Technology in Total Quality Management: A Literature Review

Khanam, S, Siddiqui, J. and Talib, F. (2013), “Role of Information Technology in Total Quality Management: A Literature Review”, International Journal of Advanced Research in Computer Engineering and Technology, Vol. 2, No.8, pp. 2433-2445
Number of pages: 13 Posted: 01 Feb 2016
Accepted Paper Series
AMU, Aligarh Muslim University and Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU)
Downloads 2,770
4.

Emerging Management Paradigms in Education

Golden Jubilee National Seminar on Emerging Management Paradigms, 2006
Number of pages: 10 Posted: 31 Jan 2011
Accepted Paper Series
Vivin Consultants Chennai
Downloads 2,563
5.

Total Quality Management in Service Sector: A Literature Review

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), “Total quality management in service sector: a literature review”, International Journal of Business Innovation and Research, Vol. 6, No.3, pp. 259-301
Number of pages: 43 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 2,444
6.

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

Harvard Business School Technology & Operations Mgt. Unit Research Paper No. 09-018, Management Science, Forthcoming
Number of pages: 46 Posted: 20 Aug 2008 Last Revised: 14 Jun 2014
Working Paper Series
University of California, Berkeley - Haas School of Business and Harvard Business School
Downloads 2,417
7.

Impact of Service Quality on the Customer Satisfaction: Case Study at Online Meeting Platforms

Ali, B. J., Saleh, Akoi, S., Abdulrahman, A. A., Muhamed, A. S., Noori, H. N., Anwar, G. (2021). Impact of Service Quality on the Customer Satisfaction: Case study at Online Meeting Platforms. International journal of Engineering, Business and Management, 5(2), 65–77.
Number of pages: 13 Posted: 07 May 2021
Accepted Paper Series
Komar University for Science and Technology, Komar University for Science and Technology - Business Administration Department, Komar University for Science and Technology, Komar University for Science and Technology, Komar University for Science and Technology, Komar University for Science and Technology and Knowledge University
Downloads 2,188
8.

Quality Management of Internet Banking Services

Number of pages: 10 Posted: 06 Feb 2011
Working Paper Series
IDRAC Business School
Downloads 2,182
10.

Perceived Service Quality in Restaurant Services: Evidence from Mauritius

International Journal of Management and Marketing Research, Vol. 5, No. 3, pp.1-14 (2012)
Number of pages: 14 Posted: 28 Jan 2013
Accepted Paper Series
University of Technology, Mauritius (UTM)
Downloads 1,688
11.

A Roadmap for Implementing Total Quality Management Practices in Medium Enterprises

Number of pages: 25 Posted: 15 Sep 2013
Working Paper Series
Indian Maritime University

Multiple version iconThere are 2 versions of this paper

Downloads 1,592
12.

Role of Top Management Leadership and Commitment in Total Quality Management in Service Organization in Malaysia: A Review and Conceptual Framework

Elixir Human Resource Management, Vol. 51, pp. 11029-11033, 2012
Number of pages: 5 Posted: 13 Jan 2013
Accepted Paper Series
Universiti Tun Hussein Onn Malaysia (UTHM), Faculty of Technology Management and Business and Universiti Tun Hussein Onn Malaysia (UTHM) - Faculty of Technology Management, Business and Entrepreneurship
Downloads 1,562
13.

Higher Supply Chain Security with Lower Cost: Lessons from Total Quality Management

Stanford GSB Research Paper No. 1824
Number of pages: 29 Posted: 09 Jan 2004
Working Paper Series
Stanford Graduate School of Business and Stanford Graduate School of Business
Downloads 1,393
14.

Pareto Analysis of Total Quality Management Factors Critical to Success for Service Industries

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “Pareto analysis of total quality management factors critical to success for service industries”, International Journal of Quality Research (IJQR), Center for Quality, University of Podgorica Montenegro and University of Kragujevac, Serbia, Vol.4,
Number of pages: 14 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 1,253
15.

Total Quality Management Practices in Manufacturing and Service Industries: A Comparative Study

Talib, F., and Rahman, Z. (2012), “Total quality management practices in manufacturing and service industries: A comparative study”, International Journal of Advanced Operations Management, Vol.4, No.3, pp. 155-176
Number of pages: 22 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee
Downloads 1,235
16.

Influence of Service Quality, Product Quality, Price, Brand Image, and Promotion to Consumer Satisfaction Affecting on Consumer Loyalty (Online Shop)

Number of pages: 15 Posted: 13 Jan 2019
Working Paper Series
State University of Jakarta, State University of Jakarta, Faculty of Economics, Students and State University of Jakarta - Faculty of Economics
Downloads 1,207
17.

Quality of Internet Banking Services in France

Gestion 2000, No. 2-03, Mars 2003
Number of pages: 14 Posted: 07 Feb 2011 Last Revised: 05 Oct 2014
Accepted Paper Series
IDRAC Business School
Downloads 1,162
18.

The Relationship between Total Quality Management and Quality Performance in the Service Industry: A Theoretical Model

Talib, F., Rahman, Z. and Qureshi, M.N. (2010), “The relationship between total quality management and quality performance in the service industry: a theoretical model”, International Journal of Business, Management and Social Sciences (IJBMSS), MultiCraft, Vol. 1, No. 1, pp. 113-128
Number of pages: 16 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 1,091
19.

An Overview of Total Quality Management: Understanding the Fundamentals in Service Organization

Talib, F. (2013), “An overview of total quality management: understanding the fundamentals in service organization”, International Journal of Advanced Quality Management, Vol.1 No.1, pp. 1-20
Number of pages: 20 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU)
Downloads 1,059
20.

FACTORES DETERMINANTES DE LA CALIDAD DEL SERVICIO DE UNA CAFETERÍA EN EL CAMPUS DE UNA UNIVERSIDAD PÚBLICA (Service Quality Measurement in Public University Cafeterias)

Revista Internacional Administración & Finanzas, v. 6 (1) p. 109-118
Number of pages: 10 Posted: 28 Jan 2013 Last Revised: 15 Mar 2016
Accepted Paper Series
Universidad Autónoma de Baja California (UABC), Universidad Autónoma de Baja California (UABC) and Universidad Autónoma de Baja California (UABC)
Downloads 965
22.
Downloads 894
23.

Supply Chain Proximity and Product Quality

Number of pages: 30 Posted: 13 Jul 2016 Last Revised: 21 Oct 2018
Working Paper Series
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), McGill University - Desautels Faculty of Management and Clemson University, College of Business
Downloads 849
24.

Impact of Total Quality Management and Service Quality in the Banking Sector

Talib, F., Rahman, Z. and Qureshi, M.N. (2012), "Impact of total quality management and service quality in the banking sector", International Journal of Telecommunications System and Management, Vol.1, No.1, DOI: 10.4172/2167-0919.1000102.
Number of pages: 6 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 788
25.

Developing Insights from the Total Quality Management (TQM) Principles for Local Governments in Pakistan

Number of pages: 9 Posted: 29 Jul 2010
Working Paper Series
Foundation University
Downloads 653
26.

The Relationship between TQM Practices and Business Excellence in Small and Medium Sized Manufacturing Enterprises of North Karnataka Region

Quality management ejournal CMBO
Number of pages: 8 Posted: 18 Apr 2012 Last Revised: 03 Nov 2021
Accepted Paper Series
affiliation not provided to SSRN, K C College of Engineering & IT, and National Institute of Technology Karnataka (NITK), Surathkal
Downloads 639
27.

Marketing and Quality Management - The Keys of Competitive Advantage

Number of pages: 16 Posted: 26 Mar 2013
Working Paper Series
University of Rijeka - Faculty of Tourism & Hospitality Management
Downloads 638
28.

Multivariate Statistical Process Control Charts: An Overview

Quality & Reliability Engineering International, Vol. 23, No. 5, pp. 517-543, November 7, 2006
Number of pages: 27 Posted: 07 Nov 2007
Accepted Paper Series
University of Piraeus, Athens University of Economics and Business and Athens University of Economics and Business
Downloads 617
29.

Quality Management Practices and Their Impact on Organization Performance

International Journal of Management Sciences and Business Research, Vol. 2, Issue 6
Number of pages: 10 Posted: 07 Jan 2016
Accepted Paper Series
Petra University
Downloads 610
30.

Islamic Banking Service Quality and Withdrawal Risk: The Indonesian Experience

International Journal of Excellence in Islamic Banking and Finance, Vol. 1, No. 2, pp. 1-15, 2011
Number of pages: 15 Posted: 28 Feb 2012
Accepted Paper Series
International Islamic University of Malaysia (IIUM)
Downloads 591
31.

Assessing the Impact of RFID on Return Center Logistics

Number of pages: 30 Posted: 02 Sep 2006
Working Paper Series
Lally School of Management, RPI, Cornell University - Dyson School of Applied Economics and Management, Carnegie Mellon University and Carnegie Mellon University
Downloads 566
32.

Hotels Quality Programs

Working Paper No. 14, 2005
Number of pages: 20 Posted: 11 Sep 2009
Working Paper Series
University of Insubria
Downloads 559
33.
Downloads 554
34.

Organizational Influences on Process Quality Improvement: Shop-Floor Problem-Solving in Auto Assembly Plants

Number of pages: 43 Posted: 01 Feb 1997
Working Paper Series
University of Pennsylvania - Management Department
Downloads 538
35.

Does Restaurant Performance Meet Customers' Expectations? An Assessment of Restaurant Service Quality Using a Modified Dineserv Approach

Tourism & Hospitality Management, Vol. 16, No. 2, pp. 181-195, 2010
Number of pages: 15 Posted: 21 May 2012
Accepted Paper Series
Faculty of Tourism and Hospitality Management, Polytechnic of Rijeka and Faculty of Tourism and Hospitality Management
Downloads 522
36.

The Application of Performance Measurement in the Service Quality Concept: The Case of a Greek Service Organization

Journal of Money, Investment and Banking
Number of pages: 27 Posted: 15 Mar 2009 Last Revised: 18 Mar 2022
Accepted Paper Series
University of Southampton, Hellenic Mediterranean University and Western Macedonia University of Applied Sciences
Downloads 521
37.

Diversification by the Audit Office in the US and Its Impact on Audit Quality

Number of pages: 38 Posted: 06 Oct 2012 Last Revised: 10 Jun 2014
Working Paper Series
University of Texas-San Antonio
Downloads 520
38.

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

Forthcoming, Management Science, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 17-090
Number of pages: 66 Posted: 17 Apr 2017 Last Revised: 07 Apr 2019
Accepted Paper Series
Downloads 499
39.

Etransqual: A Transaction Process-Based Approach for Capturing Service Quality in Online Shopping

Journal of Business Research, Vol. 59, No. 7, pp. 866-875, 2006
Number of pages: 10 Posted: 08 Feb 2007
Accepted Paper Series
University of Mannheim, University of Mannheim and Mannheim Business School - Department of Marketing
Downloads 489
40.

Food Quality Issues: Understanding HACCP and Other Quality Management Techniques

A Guide to Developing Agricultural Markets and Agro-Enterprises, 2001
Number of pages: 22 Posted: 01 Jul 2007
Accepted Paper Series
Committee on Sustainability Assessment (COSA) and affiliation not provided to SSRN
Downloads 433
41.

The Relationship Between Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages

Modern Applied Science; Vol. 12, No. 11; 2018
Number of pages: 18 Posted: 31 Dec 2018
Accepted Paper Series
University of Jordan, University of Jordan and The University of Jordan
Downloads 433
42.

A Proposed Conceptual TQM Model for Implementation to Enhance Business Excellence for North Karnataka Manufacturing SMEs

Entrepreneurship & economics ejournal CMBO
Number of pages: 13 Posted: 02 May 2012 Last Revised: 03 Nov 2021
Accepted Paper Series
SJT Institute of Management, K C College of Engineering & IT,, National Institute of Technology Karnataka (NITK), Surathkal and Ballari Institute of Technology and Management
Downloads 432
43.

Studying the Impact of Total Quality Management in Service Industries

Talib, F. and Rahman, Z. (2010), “Studying the Impact of Total Quality Management in Service Industries”, International Journal of Productivity and Quality Management, Vol.6, No.2, pp. 249-268.
Number of pages: 20 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU) and Indian Institute of Technology Roorkee
Downloads 429
44.

A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria: Benefits and Research Directions

Quality management e-journal CMBO
Number of pages: 16 Posted: 15 Mar 2012 Last Revised: 01 Nov 2021
Accepted Paper Series
National Institute of Technology Karnataka (NITK), Surathkal and National Institute of Technology Karnataka (NITK), Surathkal
Downloads 419
45.

Assessment System Based on Fuzzy Scoring In European Foundation for Quality Management (EFQM): Business Excellence Model

African Journal of Business Management, Vol. 5, No. 15, pp. 6209-6220, August 2011
Number of pages: 12 Posted: 28 Sep 2011 Last Revised: 01 Nov 2011
Accepted Paper Series
Programme Leader, University Putra Malaysia and Science and Research Branch of Islamic Azad University
Downloads 415
46.

A Study of Total Quality Management and Supply Chain Management Practices

Talib, F., Rahman, Z. and Qureshi, M.N. (2011), “A study of total quality management and supply chain management practices”, International Journal of Productivity and Performance Management, Vol.60, No.3, pp. 266-288
Number of pages: 21 Posted: 01 Feb 2016
Accepted Paper Series
Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University (AMU), Indian Institute of Technology Roorkee and Indian Institute of Technology, Roorkee
Downloads 404
47.

A Case Study: Milk Tea Business Effective Implementation of Quality Management System in the Amidst of Pandemic COVID-19

Number of pages: 8 Posted: 09 Feb 2022
Working Paper Series
Bulacan State University, Bustos Campus, Bulacan State University, Bustos Campus, Bulacan State University, Bustos Campus, Bulacan State University, Bustos Campus, Bulacan State University, Bustos Campus and Bulacan State University
Downloads 388
48.

Factors Influencing the Intendancy of E-Banking: An Integration of TAM & TPB with E-Service Quality

Elixir Fin. Mgmt. 46 (2012) 8072-8079
Number of pages: 8 Posted: 08 Aug 2013
Accepted Paper Series
University of Tehran, Qom University, University of Tehran - Faculty of Management, University of Tehran - Faculty of Management and Michigan Technological University
Downloads 384
49.

Determinants of Service Quality in the Hospitality Industry: The Case of Malaysian Hotels

Journal of Accounting – Business & Management 14, 64-74 (2007)
Number of pages: 13 Posted: 17 Apr 2019 Last Revised: 17 Apr 2019
Accepted Paper Series
King Fahd University of Petroleum & Minerals (KFUPM), affiliation not provided to SSRN, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 368
50.

Application of Malcolm Baldrige Quality Framework to Enhance Performance in Healthcare Organisation

Service management ejournal-CMBO
Number of pages: 11 Posted: 10 Apr 2012 Last Revised: 02 Nov 2021
Accepted Paper Series
National Institute of Technology Karnataka (NITK), Surathkal and National Institute of Technology Karnataka (NITK), Surathkal
Downloads 367