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Natalie Jäggi

Institut of Information System Science

University of Bern

Bern, CH - 3012

Switzerland

http://www.im.iwi.unibe.ch/staff/assi/jaeggi/

SCHOLARLY PAPERS

1

DOWNLOADS

688

TOTAL CITATIONS

2

Scholarly Papers (1)

Abstract:

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customer loyalty, online information search, online complaining behaviour, Kundenbindung, Online-Informationssuche, Online-Beschwerdeverhalten