Ulrike Murfett

Nanyang Technological University (NTU) - Nanyang Business School

Singapore, 639798

Singapore

SCHOLARLY PAPERS

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Scholarly Papers (1)

1.

Is Courtesy Enough? 'Solidarity' in Call Center Interactions

Ross School of Business Paper No. 1103
Number of pages: 50 Posted: 06 May 2008 Last Revised: 20 May 2008
Colin Clark, Priscilla Rogers, Ulrike Murfett and Soon Ang
The University of Sydney - Centre of English Teaching, University of Michigan, Stephen M. Ross School of Business, Nanyang Technological University (NTU) - Nanyang Business School and Nanyang Business School, Nanyang Technological University
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Abstract:

Call centers, customer service, politeness, courtesy, solidarity