William Michael Lynn

Cornell University - School of Hotel Administration

Associate Professor

435B Statler Hall

Ithaca, NY 14853-6902

United States

Cornell SC Johnson College of Business

Ithaca, NY 14850

United States

  • Cornell University - School of Hotel Administration

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    • Tel: 607-255-8271

  • Cornell SC Johnson College of Business

SCHOLARLY PAPERS

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Scholarly Papers (2)

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1.

Tipping in Restaurants and Around the Globe: An Interdisciplinary Review

HANDBOOK OF CONTEMPORARY BEHAVIORAL ECONOMICS: FOUNDATIONS AND DEVELOPMENTS, Morris Altman, ed., M.E. Sharpe Publishers, 2006
Number of pages: 35 Posted: 09 Jan 2004
William Michael Lynn
Cornell University - School of Hotel Administration
Downloads 3,348 (7,806)
Citation 1

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Tipping, restaurants, social norms, consumer behavior, national differences

2.

Does a Voluntary Tipping Policy Really Improve Service? An Examination of Consumer Agency in the Cruise Industry

Posted: 16 Aug 2005
Robert J. Kwortnik, William Michael Lynn and William T. Ross
Cornell University - School of Hotel Administration, Cornell University - School of Hotel Administration and Pennsylvania State University - Department of Marketing

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service, tipping, social norms