Dwayne Whitten

Texas A&M University - Department of Information & Operations Management

430 Wehner

College Station, TX 77843-4218

United States

SCHOLARLY PAPERS

5

DOWNLOADS
Rank 11,628

SSRN RANKINGS

Top 11,628

in Total Papers Downloads

4,157

SSRN CITATIONS
Rank 30,771

SSRN RANKINGS

Top 30,771

in Total Papers Citations

7

CROSSREF CITATIONS

14

Scholarly Papers (5)

1.

Organisational Culture of Customer Care: Market Orientation and Service Quality

International Journal of Services and Standards, Vol. 3, No. 2, pp. 137-153, 2007
Number of pages: 18 Posted: 16 Jun 2008 Last Revised: 08 Jun 2012
Henderson State University, University of Texas at El Paso (UTEP) and Texas A&M University - Department of Information & Operations Management
Downloads 1,299 (14,987)
Citation 3

Abstract:

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Customer Care, Organizational Culture, Organisational Culture, Market Orientation, Service Quality, Service sector, services, MORTN, SERVQUAL, SERVPERF, Service Performance

2.

Effective Information Security Requires a Balance of Social and Technology Factors

MIS Quarterly Executive, Vol. 9, No. 3, 2010, Mays Business School Research Paper No. 2012-52
Number of pages: 15 Posted: 15 May 2012
Tim Kayworth and Dwayne Whitten
Baylor University and Texas A&M University - Department of Information & Operations Management
Downloads 1,266 (15,608)

Abstract:

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3.

Understanding Service Quality and Relationship Quality in IS Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit

Journal of Computer Information Systems, Vol. 48, No. 2, pp. 1-15, 2008
Number of pages: 16 Posted: 16 Jun 2008 Last Revised: 02 Jul 2014
University of Texas at El Paso (UTEP), Texas A&M University - Department of Information & Operations Management and Henderson State University
Downloads 1,201 (16,916)
Citation 2

Abstract:

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Service Quality, Relationship Quality, User Satisfaction, Outsourcing

4.

The Strategic Choice to Continue Outsourcing, Switch Vendors, or Backsource: Do Switching Costs Matter?

Information & Management, Vol. 47, No. 3, pp. 167-175, 2010
Number of pages: 10 Posted: 25 Apr 2010 Last Revised: 08 Jun 2012
Dwayne Whitten, Subrata Chakrabarty and Robin Wakefield
Texas A&M University - Department of Information & Operations Management, University of Texas at El Paso (UTEP) and Baylor University - Department of Information Systems
Downloads 261 (119,752)
Citation 2

Abstract:

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Outsourcing, Switching, Costs, Backsourcing, Customer, Vendor, Supplier, Strategy

5.

The Sidelining of Top IT Executives in the Governance of Outsourcing: Antecedents, Power Struggles, and Consequences

IEEE Transactions on Engineering Management, 58(4): 799-814, 2011.
Number of pages: 17 Posted: 02 Nov 2010 Last Revised: 13 Jun 2014
Subrata Chakrabarty and Dwayne Whitten
University of Texas at El Paso (UTEP) and Texas A&M University - Department of Information & Operations Management
Downloads 130 (224,583)

Abstract:

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Agency theory, Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Information Officer (CIO), Chief Operating Officer (COO), information technology (IT), outsourcing, politics, power, top management team, transaction cost theory, upper echelon theory