Kenneth W. Green

Henderson State University

1100 Henderson Street

Arkadelphia, AR 71999-0001

United States

SCHOLARLY PAPERS

2

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CITATIONS
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in Total Papers Citations

13

Scholarly Papers (2)

1.

Organisational Culture of Customer Care: Market Orientation and Service Quality

International Journal of Services and Standards, Vol. 3, No. 2, pp. 137-153, 2007
Number of pages: 18 Posted: 16 Jun 2008 Last Revised: 08 Jun 2012
Kenneth W. Green, Subrata Chakrabarty and Dwayne Whitten
Henderson State University, University of Texas at El Paso (UTEP) and Texas A&M University - Department of Information & Operations Management
Downloads 1,276 (14,871)
Citation 2

Abstract:

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Customer Care, Organizational Culture, Organisational Culture, Market Orientation, Service Quality, Service sector, services, MORTN, SERVQUAL, SERVPERF, Service Performance

2.

Understanding Service Quality and Relationship Quality in IS Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit

Journal of Computer Information Systems, Vol. 48, No. 2, pp. 1-15, 2008
Number of pages: 16 Posted: 16 Jun 2008 Last Revised: 02 Jul 2014
Subrata Chakrabarty, Dwayne Whitten and Kenneth W. Green
University of Texas at El Paso (UTEP), Texas A&M University - Department of Information & Operations Management and Henderson State University
Downloads 1,198 (16,402)
Citation 2

Abstract:

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Service Quality, Relationship Quality, User Satisfaction, Outsourcing