Ursula Holtgrewe

FORBA

Aspernbruckengasse 4 / 5

A-1020 Wien

Austria

SCHOLARLY PAPERS

2

DOWNLOADS

0

TOTAL CITATIONS

0

Scholarly Papers (2)

Actions:
Email selected abstracts
1.

The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers: Introduction to a Special Issue of ILRR

Industrial and Labor Relations Review, Vol. 62, No. 4, 2009
Posted: 21 Dec 2010
Rosemary Batt, David Holman and Ursula Holtgrewe
Cornell University - School of Industrial and Labor Relations, University of Sheffield - Department of Psychology and FORBA

Abstract:

Loading...

globalization of services, strategic HRM, outsourcing,call centers, collective representation

2.

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

Industrial and Labor Relations Review, Vol. 62, No. 4, 2009
Posted: 21 Dec 2010
Virginia Doellgast, Ursula Holtgrewe and Stephen Deery
University of London, King's College London, Department of Management, FORBA and University of London - King's College - Department of Management

Abstract:

Loading...

globalization of services, strategic HRM, outsourcing, call centers, collective representation