Rupinder Paul Jindal

Milgard School of Business

Assistant Professor

Tacoma, WA 98402

United States

SCHOLARLY PAPERS

16

DOWNLOADS

1,299

SSRN CITATIONS
Rank 31,684

SSRN RANKINGS

Top 31,684

in Total Papers Citations

21

CROSSREF CITATIONS

13

Scholarly Papers (16)

1.

Managing Salesforce Product Perceptions and Control Systems in the Success of New Product Introductions

Journal of Marketing Research, 2009
Number of pages: 40 Posted: 06 Apr 2010 Last Revised: 06 Oct 2014
Adam Rapp, Douglas E. Hughes, Rupinder Paul Jindal and Michael Ahearne
Clemson University - Department of Marketing, affiliation not provided to SSRN, Milgard School of Business and University of Houston - C.T. Bauer College of Business
Downloads 319 (177,396)
Citation 1

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Product Perceptions, Control Systems, Sales Force, New Products

2.

Designed to Succeed: Dimensions of Product Design and Their Impact on Market Share

Journal of Marketing, Vol. 80, No. 4, p. 72−89, Jul 2016
Number of pages: 51 Posted: 13 Sep 2016 Last Revised: 21 Nov 2018
Rupinder Paul Jindal, Kumar R Sarangee, Raj Echambadi and Sangwon Lee
Milgard School of Business, Independent, Independent and Ball State University
Downloads 220 (257,512)
Citation 1

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Product Design, Ergonomics, New Products, Mixed Models, Auto Industry

3.

The Evolution of Retail Formats: Past, Present, and Future

Gauri, Dinesh, Rupinder P. Jindal, Brian Ratchford, Edward Fox, Amit Bhatnagar, Aashish Pandey, Jonathan R. Navallo, John Fogarty, Stephen Carr, and Eric Howerton (2021), “The Evolution of Retail Formats: Past, Present, and Future,” Journal of Retailing, 97 (March), 42-61.
Number of pages: 54 Posted: 02 Aug 2021
Walton College of Business, Milgard School of Business, University of Texas at Dallas, Southern Methodist University (SMU) - Marketing Department, University of Wisconsin - Milwaukee - Sheldon B. Lubar School of Business, University of Arkansas, Walmart, Inc., Walmart, Inc., J.M. Smucker Company and Whytespyder Inc.
Downloads 165 (333,292)
Citation 3

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retailing, retail formats, online retail, omnichannel, e-commerce

4.

Selling, General, and Administrative Expense (SGA)-Based Metrics in Marketing: Conceptual and Measurement Challenges

Ptok, Annette, Rupinder P. Jindal, and Werner Reinartz (2018), “Selling, General, and Administrative expense (SGA)-Based Metrics in Marketing: Conceptual and Measurement Challenges,” Journal of the Academy of Marketing Science, Forthcoming
Number of pages: 71 Posted: 24 May 2018 Last Revised: 12 Oct 2018
Independent, Milgard School of Business and University of CologneUniversity of Cologne
Downloads 122 (423,926)
Citation 3

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Validation, Content Validity, Construct Validity, Selling, General, and Administrative Expense (SGA), Compustat, Marketing–Accounting Interface

5.

Determinants of the Variety of Routes to Market

International Journal of Research in Marketing, 24 (1), 17-29, 2007
Number of pages: 38 Posted: 07 Oct 2014
Milgard School of Business, University of CologneUniversity of Cologne, University of Muenster and Independent
Downloads 82 (555,108)

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channels of distribution; routes to market; multiple channels; customer orientation; customer search behavior

6.

Alternative Measures of Satisfaction and Word of Mouth

Journal of Services Marketing, Forthcoming
Number of pages: 39 Posted: 27 Sep 2016 Last Revised: 06 Jun 2017
Eugene Sivadas and Rupinder Paul Jindal
University of Washington, Tacoma and Milgard School of Business
Downloads 60 (657,255)

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Customer Satisfaction, Word of Mouth (WOM), Seemingly Unrelated Regression (SUR), Recursive System of Equations with Correlated Errors

7.

Omnichannel Battle between Amazon and Walmart: Is the Focus on Delivery the Best Strategy?

Journal of Business Research, Vol. 122, No. 1, 2021
Number of pages: 42 Posted: 28 Jul 2021
Rupinder Paul Jindal, Dinesh K. Gauri, Wanyu Li and Yu Ma
Milgard School of Business, Walton College of Business, affiliation not provided to SSRN and McGill university
Downloads 46 (740,397)
Citation 1

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Omnichannel retailing, Retail patronage, Store choice, Delivery, Customer segmentation

8.

Opportunism in Buyer-Seller Relationships: Some Unexplored Antecedents

Journal of Business Research, Forthcoming
Number of pages: 34 Posted: 05 Oct 2014 Last Revised: 20 Jan 2015
Bohyeon Kang and Rupinder Paul Jindal
Kyungpook National University - School of Business Administration and Milgard School of Business
Downloads 46 (740,397)

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Opportunism, Buyer-seller relationships, SEM, B-to-B marketing, Relationship marketing, TCE

9.

Movie Aspects, Tweet Metrics, and Movie Revenues: The Influence of iOS vs. Android

Zimbra, David, Kumar Sarangee, and Rupinder P. Jindal (2017), “Movie Aspects, Tweet Metrics, and Movie Revenues: The Influence of iOS vs. Android,” Decision Support Systems, Accepted for publication.
Number of pages: 35 Posted: 31 Aug 2017 Last Revised: 12 Dec 2022
David Zimbra, Kumar R Sarangee and Rupinder Paul Jindal
Santa Clara University, Independent and Milgard School of Business
Downloads 42 (767,915)

Abstract:

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Word of mouth (WOM), Twitter, Mobile advertising, iOS vs. Android, Movies

10.

Evaluating and Managing Brand Repurchase Across Multiple Geographic Retail Markets

Echambadi, Raj, Rupinder Jindal, and Edward Blair (2013), “Evaluating and Managing Brand Repurchase Across Multiple Geographic Retail Markets,” Journal of Retailing, 89 (4), 409-22.
Number of pages: 43 Posted: 04 Oct 2014 Last Revised: 06 Oct 2014
Raj Echambadi, Rupinder Paul Jindal and Ed Blair
Independent, Milgard School of Business and University of Houston - C.T. Bauer College of Business
Downloads 38 (797,178)

Abstract:

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Brand repurchase; Retailing; Brand performance; Geographic variation; HLM; Multi-level models; Gasoline; Marketing strategy

11.

The Dual Role of Communication in Franchise Relationships: A Franchisee Perspective

Journal of Small Business Management, 56 (March), 197-214, 2018
Number of pages: 35 Posted: 09 Oct 2017 Last Revised: 20 May 2018
Bohyeon Kang and Rupinder Paul Jindal
Kyungpook National University - School of Business Administration and Milgard School of Business
Downloads 37 (804,841)

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Communication, Franchising, Business-to-Business Marketing, Structural Equation Modeling

12.

Factors Influencing Hospital Readmission Penalties: Are They Really Under Hospitals’ Control?

Decision Support Systems, Forthcoming
Number of pages: 35 Posted: 31 Mar 2018 Last Revised: 20 May 2018
Rupinder Paul Jindal, Dinesh K. Gauri, Gaganjot Singh and Sean Nicholson
Milgard School of Business, Walton College of Business, Independent and Independent
Downloads 33 (836,643)
Citation 2

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readmission penalties, geo-demographics, hospital ownership, case mix index, health information technology

13.

Reducing the Size of Internal Hierarchy: The Case of Multi-Unit Franchising

Journal of Retailing, Vol. 87, No. 4, pp. 549-562, 2011
Number of pages: 43 Posted: 06 Dec 2011 Last Revised: 06 Oct 2014
Rupinder Paul Jindal
Milgard School of Business
Downloads 29 (870,416)
Citation 1

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franchising, distribution channels, agency theory, IOR, internal hierarchies, chain organizations

14.

The Role of Patient Satisfaction in Hospitals’ Medicare Reimbursements

Liu, Lu, Dinesh Gauri, and Rupinder P. Jindal* (2021), “The Role of Patient Satisfaction in Hospitals’ Medicare Reimbursements,” Journal of Public Policy & Marketing, 40 (October), 558-70.
Number of pages: 41 Posted: 22 Dec 2022 Last Revised: 10 Apr 2023
Lu Liu, Dinesh K. Gauri and Rupinder Paul Jindal
St. Bonaventure University, Walton College of Business and Milgard School of Business
Downloads 24 (916,193)
Citation 1

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Healthcare, Patient satisfaction, Hospital value-based purchasing (HVBP), Opioid crisis, Pain management

15.

Innovations in Retail Delivery: Current Trends and Future Directions

Ratchford, Brian, Dinesh Gauri, Rupinder P. Jindal, and Aidin Namin (2023), “Innovations in Retail Delivery: Current Trends and Future Directions,” Journal of Retailing, 99 (December), 547-62.
Number of pages: 51 Posted: 23 Feb 2024
Brian T. Ratchford, Dinesh K. Gauri, Rupinder Paul Jindal and Aidin Namin
University of Texas at Dallas, Walton College of Business, Milgard School of Business and Loyola Marymount University - College of Business Administration
Downloads 23 (925,826)

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Omnichannel retailing, Order delivery, Order fulfillment, Retail innovation, Retail technology

16.

Dissolution of Franchise Relationships: Intention, Behavior, and the Role of Uncertainty

Jindal, Rupinder P., Eugene Sivadas, and Bohyeon Kang (2021), “Dissolution of Franchise Relationships: Intention, Behavior, and the Role of Uncertainty,” Industrial Marketing Management, 92 (January), 140-53.
Number of pages: 53 Posted: 28 Jul 2021
Rupinder Paul Jindal, Eugene Sivadas and Bohyeon Kang
Milgard School of Business, University of Washington, Tacoma and Kyungpook National University - School of Business Administration
Downloads 13 (1,027,679)

Abstract:

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relationship marketing, relationship lifecycle, dissolution, intention, behavior, uncertainty