Susan F. Lu

Purdue University - Krannert School of Management

1310 Krannert Building

West Lafayette, IN 47907-1310

United States

http://https://sites.google.com/site/susanluhome/home

SCHOLARLY PAPERS

26

DOWNLOADS

5,394

SSRN CITATIONS

133

CROSSREF CITATIONS

33

Scholarly Papers (26)

Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida

Simon Business School Working Paper No. FR 14-05
Number of pages: 41 Posted: 13 Mar 2014 Last Revised: 23 Aug 2014
Susan F. Lu and Huaxia Rui
Purdue University - Krannert School of Management and University of Rochester - Simon Business School
Downloads 459 (108,216)
Citation 2

Abstract:

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word of mouth, physician ratings, patient selection, quality disclosure

Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida

NET Institute Working Paper No. 14-01, Simon Business School Working Paper No. FR 14-19
Number of pages: 43 Posted: 08 Oct 2014
Susan F. Lu and Huaxia Rui
Purdue University - Krannert School of Management and University of Rochester - Simon Business School
Downloads 98 (461,917)
Citation 18

Abstract:

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word of mouth, physician ratings, patient selection, quality disclosure

2.

Do Mandatory Overtime Laws Improve Quality? Staffing Decisions and Operational Flexibility of Nursing Homes

Management Science, Vol. 63, No. 11, November 2017, pp. 3566–3585
Number of pages: 41 Posted: 11 Apr 2016 Last Revised: 12 Nov 2019
Susan F. Lu and Lauren Xiaoyuan Lu
Purdue University - Krannert School of Management and Dartmouth College - Tuck School of Business
Downloads 420 (121,351)
Citation 12

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Nurse Staffing, Mandatory Overtime Law, Health Care Quality, Flexibility, Demand Uncertainty, Stochastic Program, Registered Nurses

3.

Multitasking, Information Disclosure and Product Quality: Evidence from Nursing Homes

Simon School Working Paper No. FR 09-03
Number of pages: 47 Posted: 25 Feb 2009 Last Revised: 16 Mar 2010
Susan F. Lu
Purdue University - Krannert School of Management
Downloads 349 (149,319)
Citation 5

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Multitasking, Information Disclsoure, Quality

4.

The Value of Health IT Interoperability: Evidence from Interhospital Transfer of Heart Attack Patients

Number of pages: 37 Posted: 14 Apr 2020 Last Revised: 28 Jan 2021
Yao Li, Lauren Xiaoyuan Lu, Susan F. Lu and Jian Chen
Southern University of Science and Technology, Dartmouth College - Tuck School of Business, Purdue University - Krannert School of Management and Tsinghua University - School of Economics and Management
Downloads 310 (169,476)
Citation 1

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interoperability, health information exchange, heart attack, interhospital patient transfer, throughput time, duplicate tests

5.

Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes

Management Science, Forthcoming, Simon Business School Working Paper No. FR 17-02
Number of pages: 40 Posted: 17 Oct 2016 Last Revised: 05 Jun 2017
Susan F. Lu, Huaxia Rui and Abraham Seidmann
Purdue University - Krannert School of Management, University of Rochester - Simon Business School and Boston University - Questrom School of Business
Downloads 307 (171,179)
Citation 8

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staffing, labor, automation technology, vertical differentiation, nursing homes

6.

Does Nonprofit Ownership Matter for Firm Performance? Financial Distress and Ownership Conversion of Nursing Homes

Number of pages: 39 Posted: 20 Mar 2019 Last Revised: 18 Nov 2021
Lauren Xiaoyuan Lu and Susan F. Lu
Dartmouth College - Tuck School of Business and Purdue University - Krannert School of Management
Downloads 305 (172,328)

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nonprofit, for-profit, ownership conversion, financial performance, quality of care, patient selection, nurse staffing, wage cost, machine learning

7.

The Effectiveness of Law, Financial Development, and Economic Growth in an Economy of Financial Repression: Evidence from China

World Development, Forthcoming, Simon School Working Paper No. FR 09-07
Number of pages: 16 Posted: 23 Feb 2009
Susan F. Lu, Yang Yao and Yang Yao
Purdue University - Krannert School of Management and Peking University - China Center for Economic Research (CCER)Peking University - CCER
Downloads 286 (184,317)

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legal system, financial development, financial repression, economic growth

8.

Does Competition Improve Service Quality? The Case of Nursing Homes Where Public and Private Payers Coexist

Number of pages: 70 Posted: 06 May 2017 Last Revised: 01 Jun 2020
Purdue University - Krannert School of Management, Drexel University, University of Rochester - Simon Business School and Rutgers University
Downloads 267 (197,663)
Citation 2

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Competition, Mixed Payers, Reputation, Quality, Health Care

9.

Does Social Media Dominate Government Report Cards in Influencing Nursing Home Demand?

Number of pages: 49 Posted: 06 Mar 2020 Last Revised: 26 Jun 2023
Yuanchen Li, Lauren Xiaoyuan Lu and Susan F. Lu
Tongji University - Advanced Institute of Business, Dartmouth College - Tuck School of Business and Purdue University - Krannert School of Management
Downloads 262 (201,363)

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online consumer reviews, government report cards, nursing homes, healthcare, quality of care

10.

Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State

Number of pages: 33 Posted: 01 Jan 2020
Shujing Sun, Susan F. Lu and Huaxia Rui
University of Texas at Dallas, Naveen Jindal School of Management, Purdue University - Krannert School of Management and University of Rochester - Simon Business School
Downloads 245 (215,149)
Citation 1

Abstract:

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telemedicine, emergency room, overcrowding, health information technology

11.

Profiting from Gaizhi: Management Buyout During China's Privatization

Number of pages: 38 Posted: 23 Feb 2009 Last Revised: 16 Mar 2010
Susan F. Lu and David Dranove
Purdue University - Krannert School of Management and Northwestern University - Kellogg School of Management
Downloads 223 (235,638)

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Privatization, Moral Hazard, Management Buyout, Hidden Information

12.

Malpractice Laws and Incentives to Shield Assets: Evidence from Nursing Homes

Simon School Working Paper No. FR 14-09
Number of pages: 50 Posted: 31 Mar 2014 Last Revised: 04 Nov 2016
University of Rochester - Simon Business School, Purdue University - Krannert School of Management and University of Rochester - Simon Business School
Downloads 214 (244,934)

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Malpractice, Brand, Ownership, Chain

13.

Gender Bias in Job Assignment: Evidence from Retail Frontline Managers

Tuck School of Business Working Paper No. 3758149
Number of pages: 42 Posted: 17 Feb 2021 Last Revised: 12 Dec 2022
Tsinghua University, Purdue University - Krannert School of Management, Dartmouth College - Tuck School of Business and Tsinghua University
Downloads 202 (258,193)
Citation 1

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gender inequity, resource allocation, frontline management, retail operations, people-centric operations

14.

Clustering, Agency Costs and Operating Efficiency: Evidence from Nursing Home Chains

Number of pages: 32 Posted: 13 Mar 2011 Last Revised: 11 Oct 2012
Susan F. Lu and Gerard J. Wedig
Purdue University - Krannert School of Management and University of Rochester - Simon Business School
Downloads 199 (261,762)
Citation 2

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Clustering, Horizontal Integration, Monitoring, Health Care Markets

15.

Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting

Tuck School of Business Working Paper No. 3696682
Number of pages: 43 Posted: 06 Nov 2020 Last Revised: 15 Aug 2022
Tsinghua UniversityAlibaba Group, Dartmouth College - Tuck School of Business, Purdue University - Krannert School of Management and Tsinghua University
Downloads 195 (266,497)

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retail operations; inventory stockouts; demand spillover; lost sales; difference-in-differences; proactive transshipment

16.

The Role of Donations in Quality Disclosure: Evidence from Nonprofit Nursing Homes

Number of pages: 45 Posted: 09 Nov 2011 Last Revised: 03 Sep 2015
Susan F. Lu
Purdue University - Krannert School of Management
Downloads 183 (283,343)
Citation 1

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nonprofit, quality disclosure, donation, teaching-to-the-test, mimicking

17.

Worker Experience and Donor Heterogeneity: The Impact of Charitable Workers on Donors’ Blood Donation Decisions

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 47 Posted: 28 Jul 2020 Last Revised: 24 Feb 2023
Wilson Lin, Susan F. Lu and Tianshu Sun
Santa Clara University, Purdue University - Krannert School of Management and Cheung Kong Graduate School of Business
Downloads 171 (300,686)

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charitable operations, charitable giving, nonprofit operations, data analytics, blood donation, public health

18.

Distance, Quality, or Relationship? Interhospital Transfer of Heart Attack Patients

Production and Operations Management, Vol. 27, No. 12, December 2018, pp. 2251–2269
Number of pages: 36 Posted: 12 Jan 2017 Last Revised: 12 Nov 2019
Lauren Xiaoyuan Lu and Susan F. Lu
Dartmouth College - Tuck School of Business and Purdue University - Krannert School of Management
Downloads 153 (328,723)
Citation 1

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hospital operations, patient routing, quality of care, multihospital system, nonprofit

19.

Ownership, Branding and Multiple Audience Concerns: Evidence from Nursing Homes

Simon School Working Paper No. FR 11-26
Number of pages: 42 Posted: 30 Aug 2011 Last Revised: 13 Aug 2012
University of Rochester - Simon Business School, Purdue University - Krannert School of Management and University of Rochester - Simon Business School
Downloads 138 (356,994)
Citation 1

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brand reputation, horizontal ownership, litigation, unionization

20.

The Retraction Penalty: Evidence from the Web of Science

Simon School Working Paper No. FR 13-30
Number of pages: 45 Posted: 01 Dec 2013
Purdue University - Krannert School of Management, University of Maryland - Department of Economics, Northwestern University - Kellogg School of Management and Northwestern University
Downloads 95 (467,992)
Citation 1

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retraction, self-reporting

21.

Five-Star Ratings and Managerial Turnover: Evidence from the Nursing Home Industry

Number of pages: 41 Posted: 29 Jun 2020
University of Rochester - Simon Business School, Purdue University - Krannert School of Management and University of Rochester - Simon Business School
Downloads 79 (524,135)

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Disclosure, Quality, Governance, Competition, Turnover, Complementarity

22.

Health Information Technologies: Which Nursing Homes Adopted Them?

Number of pages: 24 Posted: 26 Feb 2016
University of Massachusetts Amherst, Purdue University - Krannert School of Management, Nanjing University, Rutgers University, University of Massachusetts and University of Massachusetts Worcester - University of Massachusetts Medical School
Downloads 75 (540,188)
Citation 1

Abstract:

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health information technology; nursing home; long term care; quality of care

23.

The Reverse Matthew Effect: Catastrophe and Consequence in Scientific Teams

NBER Working Paper No. w19489
Number of pages: 56 Posted: 05 Oct 2013 Last Revised: 03 Apr 2022
University of Maryland - Department of Economics, Northwestern University, Purdue University - Krannert School of Management and Northwestern University - Kellogg School of Management
Downloads 54 (638,597)

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24.

Inside Job or Deep Impact? Using Extramural Citations to Assess Economic Scholarship

NBER Working Paper No. w23698
Number of pages: 58 Posted: 21 Aug 2017 Last Revised: 03 Apr 2022
Massachusetts Institute of Technology (MIT) - Department of Economics, Massachusetts Institute of Technology (MIT) - Sloan School of Management, Massachusetts Institute of Technology (MIT) - Department of Economics, Massachusetts Institute of Technology (MIT) - Economics, Finance, Accounting (EFA) and Purdue University - Krannert School of Management
Downloads 42 (710,110)
Citation 12

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25.

Medicare Payment to Skilled Nursing Facilities: The Consequences of the Three-Day Rule

NBER Working Paper No. w25017
Number of pages: 66 Posted: 17 Sep 2018 Last Revised: 11 May 2023
Ginger Zhe Jin, AJin Lee and Susan F. Lu
University of Maryland - Department of Economics, Michigan State University and Purdue University - Krannert School of Management
Downloads 33 (774,137)
Citation 1

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26.

Solving Shortage in a Priceless Market: Insights from Blood Donation

NBER Working Paper No. w21312
Number of pages: 39 Posted: 06 Jul 2015 Last Revised: 27 Mar 2022
Tianshu Sun, Susan F. Lu and Ginger Zhe Jin
Cheung Kong Graduate School of Business, Purdue University - Krannert School of Management and University of Maryland - Department of Economics
Downloads 30 (805,581)
Citation 4

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