Itai Gurvich

Northwestern University

2001 Sheridan Road

Evanston, IL 60208

United States

SCHOLARLY PAPERS

15

DOWNLOADS
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Top 17,995

in Total Papers Downloads

2,777

SSRN CITATIONS
Rank 23,778

SSRN RANKINGS

Top 23,778

in Total Papers Citations

13

CROSSREF CITATIONS

19

Scholarly Papers (15)

1.

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

Number of pages: 27 Posted: 06 Oct 2013 Last Revised: 28 Jun 2016
Itai Gurvich, Martin Lariviere and Antonio Moreno
Northwestern University, Northwestern University - Kellogg School of Management and Harvard University - Technology & Operations Management Unit
Downloads 1,051 (20,936)
Citation 10

Abstract:

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strategic servers, on-demand economy, independent capacity, distributed systems, service operations, Uber

2.

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Management Science Vol. 62, No. 11, November 2016, pp. 3351–3371
Number of pages: 43 Posted: 13 Dec 2013 Last Revised: 27 Mar 2017
Washington University in St. Louis - John M. Olin Business School, Northwestern University, Northwestern University - Kellogg School of Management, The University of Hong Kong - Faculty of Business and Economics, Feinberg School of Medicine and Feinberg School of Medicine
Downloads 458 (64,425)

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Health care, Game theory, Public Policy

3.

Collaboration, Interruptions and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting

Manufacturing & Service Operations Management
Number of pages: 43 Posted: 12 Jun 2015 Last Revised: 22 Nov 2018
Northwestern University, Northwestern University - Feinberg School of Medicine, Northwestern University - Kellogg School of Management and Northwestern University - Kellogg School of Management
Downloads 423 (70,900)
Citation 4

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coordination, multitasking, professional labor, discretion, changeover time, empirical.

4.

Collaboration and Multitasking in Networks: Prioritization and Achievable Capacity

Management Science, Forthcoming
Number of pages: 68 Posted: 12 Jun 2015 Last Revised: 25 Sep 2018
Itai Gurvich and Jan A. Van Mieghem
Downloads 129 (229,114)

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collaboration, architectures, resource sharing, multitasking, priority, stability, control

5.

Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue

Number of pages: 51 Posted: 28 May 2016
Junfei Huang and Itai Gurvich
The Chinese University of Hong Kong (CUHK) - CUHK Business School and Northwestern University
Downloads 122 (238,903)
Citation 3

Abstract:

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Universal approximations, Diffusion limits, Stationary distribution, M/GI/1+GI queue, Universal, Bounds, Optimal control

6.

Optimal Dynamic Appointment Scheduling of Base and Surge Capacity

Number of pages: 31 Posted: 28 Dec 2017 Last Revised: 18 Feb 2020
Clemson University - Department of Management, Northwestern University, Northwestern University and Northwestern University - Kellogg School of Management
Downloads 94 (286,455)

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Transitional Care, Appointment Scheduling, Health Care, Preventive Maintenance

7.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 89 (296,463)
Citation 5

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queues, pricing, priorities

9.

Staffing and Control of Large-Scale Service Systems with Multiple Customer Classes and Fully Flexible Servers

NYU Working Paper No. OM-2005-10
Number of pages: 32 Posted: 31 Oct 2008
Itai Gurvich, Mor Armony and Avishai Mandelbaum
Northwestern University, New York University (NYU) - Department of Information, Operations, and Management Sciences and affiliation not provided to SSRN
Downloads 81 (314,262)

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10.

Does Limiting Time on Ambulance Diversion Reduce Diversions? Signaling Equilibrium and Network Effect

Number of pages: 28 Posted: 05 Sep 2014
Sarang Deo, Itai Gurvich and Eric Park
Indian School of Business (ISB), Hyderabad - Operations Management, Northwestern University and The University of Hong Kong - Faculty of Business and Economics
Downloads 79 (318,916)
Citation 3

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Ambulance Diversion, Network Effect, Emergency Department, Policy Evaluation

11.

Collaboration and Multitasking in Networks: Architectures, Bottlenecks and Capacity

Manufacturing & Service Operations Management, 17(1)16-33, Winter 2015
Number of pages: 33 Posted: 23 Apr 2013 Last Revised: 07 Oct 2015
Itai Gurvich and Jan A. Van Mieghem
Downloads 75 (328,703)
Citation 2

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simultaneous collaboration, architecture, workflow design, organizational design, capacity, stability, flexibility, control, priorities, bottlenecks

12.

Cross-Selling in a Call Center with a Heterogeneous Customer Population

Operations Research, Vol. 57, No. 2, pp. 299-313, 2009, Columbia Business School Research Paper
Number of pages: 15 Posted: 20 Oct 2011
Itai Gurvich, Mor Armony and Costis Maglaras
Northwestern University, New York University (NYU) - Department of Information, Operations, and Management Sciences and Columbia Business School - Decision Risk and Operations
Downloads 56 (382,644)

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13.

How Digital and Physical Care Team Interaction Affect Processing Times: A Case Study of Hospitalists

Journal of Case Report and Studies, 5(6): 606, 2017
Number of pages: 18 Posted: 13 Nov 2017 Last Revised: 28 Dec 2017
Northwestern University, Northwestern University - Kellogg School of Management, Northwestern University - Feinberg School of Medicine, Northwestern University - Feinberg School of Medicine and Northwestern University - Kellogg School of Management
Downloads 34 (470,459)
Citation 1

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14.

Learning by Doing Versus Learning by Viewing: An Empirical Study of Data Analyst Productivity on a Collaborative Platform at Ebay

Yue Yin, Itai Gurvich, Stephanie McReynolds, Debora Seys, and Jan A. Van Mieghem. 2018. Learning by Doing versus Learning by Viewing: An Empirical Study of Data Analyst Productivity on a Collaborative Platform at eBay. In Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW
Posted: 24 Sep 2018 Last Revised: 21 Dec 2018

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Learning-by-Doing, Learning-by-Viewing, Productivity, Data Analysts, SQL Query, Expert Roles, Segmentation, Collaborative Data Platform, Alation, Ebay

15.

Centralized vs. Decentralized Ambulance Diversion: A Network Perspective

Management Science, July 2011, Vol. 57, No. 7, 1300-1319
Posted: 02 Jun 2010 Last Revised: 27 Mar 2019
Sarang Deo and Itai Gurvich
Indian School of Business (ISB), Hyderabad - Operations Management and Northwestern University

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emergency department, ambulance diversion, game theory, queueing networks, admission control

Other Papers (1)

Total Downloads: 4