Itai Gurvich

Northwestern University

2001 Sheridan Road

Evanston, IL 60208

United States

SCHOLARLY PAPERS

20

DOWNLOADS
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Top 17,790

in Total Papers Downloads

5,989

TOTAL CITATIONS
Rank 14,258

SSRN RANKINGS

Top 14,258

in Total Papers Citations

70

Scholarly Papers (20)

1.

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

Number of pages: 27 Posted: 06 Oct 2013 Last Revised: 28 Jun 2016
Itai Gurvich, Martin Lariviere and Antonio Moreno
Northwestern University, Northwestern University - Kellogg School of Management and Harvard University - Technology & Operations Management Unit
Downloads 1,517 (26,867)
Citation 13

Abstract:

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strategic servers, on-demand economy, independent capacity, distributed systems, service operations, Uber

2.
Downloads 644 (88,632)
Citation 1

Feature-Driven Priority Queuing

Number of pages: 53 Posted: 19 Jan 2021 Last Revised: 23 Jan 2024
Simrita Singh, Itai Gurvich and Jan A. Van Mieghem
Santa Clara University - Leavey School of Business, Northwestern University and Northwestern University - Kellogg School of Management
Downloads 569 (102,468)

Abstract:

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data-driven operations, priority queues, digital healthcare, automated triage, feature-based classification, image processing, disease detection on images

Feature-Driven Priority Queuing

Number of pages: 71 Posted: 21 Nov 2024
Simrita Singh, Jan A. Van Mieghem and Itai Gurvich
Santa Clara University - Leavey School of Business, Northwestern University - Kellogg School of Management and Northwestern University
Downloads 75 (689,975)
Citation 1

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data-driven operations, priority queues, digital triage, feature-driven classification

3.

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Management Science Vol. 62, No. 11, November 2016, pp. 3351–3371
Number of pages: 43 Posted: 13 Dec 2013 Last Revised: 27 Mar 2017
Washington University in St. Louis - John M. Olin Business School, Northwestern University, Northwestern University - Kellogg School of Management, Wake Forest University - Schools of Business, Feinberg School of Medicine and Feinberg School of Medicine
Downloads 620 (93,017)
Citation 1

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Health care, Game theory, Public Policy

4.

Collaboration, Interruptions and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting

Manufacturing & Service Operations Management
Number of pages: 43 Posted: 12 Jun 2015 Last Revised: 22 Nov 2018
Northwestern University, Northwestern University - Feinberg School of Medicine, Northwestern University - Kellogg School of Management and Northwestern University - Kellogg School of Management
Downloads 533 (112,625)
Citation 4

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coordination, multitasking, professional labor, discretion, changeover time, empirical.

5.

Dynamic Matching: Characterizing and Achieving Constant Regret

Number of pages: 54 Posted: 12 Apr 2021 Last Revised: 20 May 2024
Süleyman Kerimov, Itai Ashlagi and Itai Gurvich
Jesse H. Jones Graduate School of Business, Rice University, Stanford University - Department of Management Science & Engineering and Northwestern University
Downloads 380 (167,659)
Citation 6

Abstract:

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dynamic matching, queueing, optimal control

6.

The Cost of Impatience in Dynamic Matching: Scaling Laws and Operating Regimes

Number of pages: 84 Posted: 25 May 2023 Last Revised: 16 Jul 2024
Angela Kohlenberg and Itai Gurvich
Downloads 346 (186,037)
Citation 3

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two-sided queue, queue approximations, operational regimes, capacity sizing, abandonment, dynamic matching

7.

Optimal Dynamic Appointment Scheduling of Base and Surge Capacity

Number of pages: 39 Posted: 28 Dec 2017 Last Revised: 21 Aug 2020
Clemson University - Department of Management, Northwestern University, Northwestern University and Northwestern University - Kellogg School of Management
Downloads 295 (220,687)

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Transitional Care, Appointment Scheduling, Health Care, Preventive Maintenance

8.

Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue

Number of pages: 51 Posted: 28 May 2016
Junfei Huang and Itai Gurvich
The Chinese University of Hong Kong (CUHK) - CUHK Business School and Northwestern University
Downloads 252 (259,512)
Citation 3

Abstract:

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Universal approximations, Diffusion limits, Stationary distribution, M/GI/1+GI queue, Universal, Bounds, Optimal control

9.

On the Optimality of Greedy Policies in Dynamic Matching

Number of pages: 51 Posted: 10 Sep 2021 Last Revised: 20 May 2024
Süleyman Kerimov, Itai Ashlagi and Itai Gurvich
Jesse H. Jones Graduate School of Business, Rice University, Stanford University - Department of Management Science & Engineering and Northwestern University
Downloads 203 (319,739)
Citation 14

Abstract:

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dynamic matching, queueing, optimal control

10.

Collaboration and Multitasking in Networks: Prioritization and Achievable Capacity

Management Science, Forthcoming
Number of pages: 68 Posted: 12 Jun 2015 Last Revised: 25 Sep 2018
Itai Gurvich and Jan A. Van Mieghem
Downloads 196 (330,203)
Citation 1

Abstract:

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collaboration, architectures, resource sharing, multitasking, priority, stability, control

11.

Cross-Selling in a Call Center with a Heterogeneous Customer Population

Operations Research, Vol. 57, No. 2, pp. 299-313, 2009, Columbia Business School Research Paper
Number of pages: 15 Posted: 20 Oct 2011
Itai Gurvich, Mor Armony and Costis Maglaras
Northwestern University, New York University (NYU) - Department of Information, Operations, and Management Sciences and Columbia University - Columbia Business School, Decision Risk and Operations
Downloads 152 (413,137)

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12.

Does Limiting Time on Ambulance Diversion Reduce Diversions? Signaling Equilibrium and Network Effect

Number of pages: 28 Posted: 05 Sep 2014
Sarang Deo, Itai Gurvich and Eric Park
Indian School of Business (ISB), Hyderabad - Operations Management, Northwestern University and Wake Forest University - Schools of Business
Downloads 142 (436,506)
Citation 3

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Ambulance Diversion, Network Effect, Emergency Department, Policy Evaluation

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queues, pricing, priorities

14.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 131 (465,791)
Citation 5

Abstract:

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15.

Collaboration and Multitasking in Networks: Architectures, Bottlenecks and Capacity

Manufacturing & Service Operations Management, 17(1)16-33, Winter 2015
Number of pages: 33 Posted: 23 Apr 2013 Last Revised: 07 Oct 2015
Itai Gurvich and Jan A. Van Mieghem
Downloads 128 (474,305)
Citation 7

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simultaneous collaboration, architecture, workflow design, organizational design, capacity, stability, flexibility, control, priorities, bottlenecks

16.

Staffing and Control of Large-Scale Service Systems with Multiple Customer Classes and Fully Flexible Servers

NYU Working Paper No. OM-2005-10
Number of pages: 32 Posted: 31 Oct 2008
Itai Gurvich, Mor Armony and Avishai Mandelbaum
Northwestern University, New York University (NYU) - Department of Information, Operations, and Management Sciences and Technion - Israel Institute of Technology
Downloads 120 (498,912)

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17.

How Digital and Physical Care Team Interaction Affect Processing Times: A Case Study of Hospitalists

Journal of Case Report and Studies, 5(6): 606, 2017
Number of pages: 18 Posted: 13 Nov 2017 Last Revised: 28 Dec 2017
Northwestern University, Northwestern University - Kellogg School of Management, Northwestern University - Feinberg School of Medicine, Northwestern University - Feinberg School of Medicine and Northwestern University - Kellogg School of Management
Downloads 81 (650,960)
Citation 1

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18.

Approaching Process Improvement

Heart Failure Clinics, 2020
Number of pages: 17 Posted: 06 Nov 2020
Northwestern University, Northwestern University and Northwestern University - Kellogg School of Management
Downloads 62 (752,805)

Abstract:

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19.

Learning by Doing Versus Learning by Viewing: An Empirical Study of Data Analyst Productivity on a Collaborative Platform at Ebay

Yue Yin, Itai Gurvich, Stephanie McReynolds, Debora Seys, and Jan A. Van Mieghem. 2018. Learning by Doing versus Learning by Viewing: An Empirical Study of Data Analyst Productivity on a Collaborative Platform at eBay. In Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW
Number of pages: 34 Posted: 24 Sep 2018 Last Revised: 13 Jul 2020
Downloads 48 (852,145)

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Learning-by-Doing, Learning-by-Viewing, Productivity, Data Analysts, SQL Query, Expert Roles, Segmentation, Collaborative Data Platform, Alation, Ebay

20.

Centralized vs. Decentralized Ambulance Diversion: A Network Perspective

Management Science, July 2011, Vol. 57, No. 7, 1300-1319
Posted: 02 Jun 2010 Last Revised: 27 Mar 2019
Sarang Deo and Itai Gurvich
Indian School of Business (ISB), Hyderabad - Operations Management and Northwestern University

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emergency department, ambulance diversion, game theory, queueing networks, admission control

Other Papers (1)

Total Downloads: 76