Prithwiraj Nath

University of East Anglia (UEA) - Norwich Business School

Norwich

NR4 7TJ

United Kingdom

SCHOLARLY PAPERS

4

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1,277

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in Total Papers Citations

8

Scholarly Papers (4)

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1.

Role of Electronic Trust in Online Retailing: A Re-examination of the Commitment-Trust Theory

European Journal of Marketing, Vol. 41, No. 9/10, pp. 1173-1202
Number of pages: 30 Posted: 11 Oct 2012 Last Revised: 13 Oct 2012
Avinandan Mukherjee and Prithwiraj Nath
Clayton State University - University System of Georgia and University of East Anglia (UEA) - Norwich Business School
Downloads 569 (105,035)
Citation 8

Abstract:

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Trust, Electronic commerce, Retailing, Mathematical modelling

2.

Resource, Service Quality and Performance Triad: A Framework for Measuring Efficiency of Banking Services

Journal of the Operational Research Society, Vol. 54, No. 7, pp. 723-735, 2003
Number of pages: 13 Posted: 16 Oct 2012
Avinandan Mukherjee, Prithwiraj Nath and Manabendra Nath Pal
Clayton State University - University System of Georgia, University of East Anglia (UEA) - Norwich Business School and Indian Institute of Management (IIM), Calcutta
Downloads 353 (184,147)

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data envelopment analysis, banking, service quality, efficiency, performance

3.

Performance Benchmarking and Strategic Homogeneity of Indian Banks

International Journal of Bank Marketing, Vol. 20, No. 3, pp. 122-139, 2002
Number of pages: 18 Posted: 13 Oct 2012
Avinandan Mukherjee, Prithwiraj Nath and Manabendra Pal
Clayton State University - University System of Georgia, University of East Anglia (UEA) - Norwich Business School and affiliation not provided to SSRN
Downloads 219 (301,411)

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Performance measurement, Benchmarking, Data envelopment analysis, Banks, India

4.

An Empirical Assessment of Comparative Approaches to Service Quality Measurement

Journal of Services Marketing, Vol. 19, No. 3, pp. 174-184, 2005
Number of pages: 11 Posted: 13 Oct 2012
Avinandan Mukherjee and Prithwiraj Nath
Clayton State University - University System of Georgia and University of East Anglia (UEA) - Norwich Business School
Downloads 136 (458,213)

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Customer services quality, Quality management, Gap analysis, SERVQUAL, Quality assessment