Thomas M. Tripp

Washington State University, Vancouver

2710 University Drive

Richland, WA 99352-1671

United States

SCHOLARLY PAPERS

1

DOWNLOADS

0

SSRN CITATIONS

0

CROSSREF CITATIONS

0

Scholarly Papers (1)

1.

When Do Customers Offer Firms a 'Second Chance' Following a Double Deviation? The Impact of Inferred Firm Motives on Customer Revenge and Reconciliation

Journal of Retailing, 89 (3), 315-37, 2013
Posted: 09 Jun 2015
Jeff Joireman, Yany Gregoire, Berna Devezer and Thomas M. Tripp
Washington State University - Department of Marketing, HEC Paris, University of Idaho and Washington State University, Vancouver

Abstract:

Loading...