G. S. Popli

Delhi School of Business

VIPS - Technical Campus

AU Block, Outer Ring Road

Delhi, 110034

India

SCHOLARLY PAPERS

45

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Scholarly Papers (45)

1.

Customer Relationship Management in Indian Banks

Number of pages: 16 Posted: 06 Apr 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 3,722 (2,460)

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Customer Relationship Management, Retention, Service Quality, Banks, Competition, Implementation

2.

Role of Information Technology in the Development of Banking Sector in India

Number of pages: 15 Posted: 25 Sep 2012
Megha Jain and G. S. Popli
affiliation not provided to SSRN and Delhi School of Business
Downloads 3,075 (3,409)

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liberalization, tele banking, ATMs, internet banking, mobile banking and E - banking

3.

Impact of Multi Brand Foreign Direct Investment in Retail Sector in India

Number of pages: 16 Posted: 10 May 2012 Last Revised: 24 Aug 2013
G. S. Popli and Sima Kumari
Delhi School of Business and Delhi School of Professional Studies and Research (DSPSR)
Downloads 1,961 (7,297)

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FDI, customer satisfaction, retail industry, global retail development index, personification, melancholy and privatization

4.

Determinants of Customer Satisfaction in Telecom Industry - A Study of Indian Telecom Industry

Number of pages: 12 Posted: 04 Jul 2013
G. S. Popli and Dr. Madan
Delhi School of Business and Rukmini Devi Institute of Advanced Studies
Downloads 1,879 (7,854)

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Customer Satisfaction, Cellular Industry, Determinants of customer satisfaction, Telecom industry

5.

Role of Service Marketing in the Growth of Banking Sector in India

Number of pages: 19 Posted: 10 May 2012
G. S. Popli and Chintan Vadgama
Delhi School of Business and affiliation not provided to SSRN
Downloads 1,844 (8,094)

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globalisation, liberalization, banking perceptiveness, service marketing, demographic, intense competition

6.

An Empirical Study of Bancassuarance: Prospects & Challenges for Selling Insurance Products through Banks in India

Number of pages: 21 Posted: 08 Feb 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 994 (21,384)

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Financial Markets, Banks, Insurance, Bancassurance, Customers attitude

7.

New Face of Indian Banking Industry - Emerging Challenges & Potential

Number of pages: 14 Posted: 19 Jul 2012
G. S. Popli and Chintan Vadgama
Delhi School of Business and affiliation not provided to SSRN
Downloads 977 (21,929)

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Indian Banking System, Financial System, Technological Innovations, Challenges

8.

Marketing of Mutual Fund Products Through Retail Banks in India: An Empirical Study of Customers' Perception

Number of pages: 15 Posted: 12 Sep 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 900 (24,804)

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Mutual Funds, Retail Financial Services, Non Banking Financial Companies, Crossselling, Customer Relationship Management, e-marketing

9.

Commodity Markets Challenges and Arbitrage Opportunities – An Insight into Commodity Trading Business in India

Number of pages: 19 Posted: 14 Jun 2012 Last Revised: 24 Aug 2013
G. S. Popli and Sima Kumari
Delhi School of Business and Delhi School of Professional Studies and Research (DSPSR)
Downloads 828 (27,851)

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Spot Prices, Future Prices, Commodities, Derivatives, Arbitrage, Correlation and Volatility

10.

Service Quality Provided by Public Sector Banks to SME Customers: An Empirical Study in the Indian Context

Number of pages: 24 Posted: 02 Jun 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 749 (31,990)

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Sustained business growth, Small & Medium Enterprises, Service Quality, loan sanctioning and disbursals, industrial sickness, finance

11.

Bancassurance Business Opportunities, Problems and Challenges in India

Number of pages: 20 Posted: 19 Mar 2015
G. S. Popli and Rupina Popli
Delhi School of Business and Delhi School of Business
Downloads 579 (45,146)

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Bancassurance, distribution network, commercial banks, insurance companies,

12.

Research Paper on Investment Opportunities in the Steel Sector of India on the Concept of Make in India

Number of pages: 15 Posted: 21 Apr 2015
G. S. Popli and Rupina Popli
Delhi School of Business and Delhi School of Business
Downloads 494 (55,209)

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Per Capita Consumption, Resurgent economy, Job creation, Foreign Direct Investment, Make in

13.

Study on the Effects of Globalization & Sustainable Development: India’s Perspective

Number of pages: 15 Posted: 06 Aug 2012
G. S. Popli and Sima Kumari
Delhi School of Business and Delhi School of Professional Studies and Research (DSPSR)
Downloads 490 (55,779)

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Globalization, Sustainability, Poverty, Growth, GDP

14.

Basel Norms Compliance: Initiatives by Commercial Banks in India

Number of pages: 23 Posted: 11 Jul 2012 Last Revised: 24 Aug 2013
G. S. Popli and Sima Kumari
Delhi School of Business and Delhi School of Professional Studies and Research (DSPSR)
Downloads 454 (61,361)

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Basel norms, capital adequacy, credit rating, Indian commercial banks and structural initiatives

15.

A Study of Entrepreneurial Orientation & Inclination for Entrepreneurial Career of Engineering Students

Number of pages: 12 Posted: 01 Jan 2010
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 429 (65,713)

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Entrepreneurship, Entrepreneurial Orientation, Entrepreneurial Career, Engineering students

16.

Capital Budgeting Decisions of Private Equity: Evidence from India

Number of pages: 18 Posted: 23 Jun 2012 Last Revised: 24 Aug 2013
G. S. Popli and Sima Kumari
Delhi School of Business and Delhi School of Professional Studies and Research (DSPSR)
Downloads 412 (68,990)

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Determinants, Capital Budgeting, Capital Structure, Agency Cost, Coefficients and Variables

17.

An Empirical Study of SMEs in Electronics Industry in India: Retrospect & Prospects in Post WTO Era

Number of pages: 21 Posted: 23 Aug 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 404 (70,687)

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SMEs, WTO, Technological up gradation, Equity Participation, Performance, Gross Domestic Product, Financial Support

18.

Corporate Governance and the Role and Responsibility of Board of Directors in India with Special Focus on Independent Directors

Number of pages: 22 Posted: 07 Jan 2015
G. S. Popli and Rupina Popli
Delhi School of Business and Delhi School of Business
Downloads 381 (75,644)

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Corporate Governance, Independent Directors, Regulations, Fiasco, Collapses, Transformation, Corporate Governance Innovation

19.

Challenges of Economic Recession and Investment Scenario in Real Estate Sector of India

Number of pages: 15 Posted: 20 Mar 2013 Last Revised: 19 Sep 2015
G. S. Popli, Dr. Madan and Ram Singh
Delhi School of Business, Rukmini Devi Institute of Advanced Studies and Delhi School of Professional Studies and Research (DSPSR)
Downloads 353 (82,682)

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real estate, property, investment cycle, scenario planning

20.

Prospects and Challenges for SMEs in Textile Sector in the Post WTO Era: An Empirical Study in the Indian Context

Number of pages: 23 Posted: 19 Aug 2009 Last Revised: 12 Oct 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 300 (99,066)

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SMEs, government policies, textile sector, globalization, technological upgradation, equity participation, performance, gross domestic product, World Trade Organisation

21.
Downloads 279 (107,115)

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Entrepreneurship, Entrepreneurship Orientation, Scheme Awareness, Strategies

22.

Strategies of Small and Medium Enterprises in Automobile Sector in the Post WTO Era: An Empirical Study in the Indian Context

Number of pages: 27 Posted: 04 Jun 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 274 (109,232)

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Industrial Units, SMEs, Automobile Sector, Globalization, Technological up gradation, Performance

23.

Gap Analysis in Service Through SERVQUAL: A Study of Organised Retail Outlets in the National Capital Region of Delhi, India

Number of pages: 16 Posted: 03 Oct 2013
G. S. Popli, Dr. Madan and Ram Singh
Delhi School of Business, Rukmini Devi Institute of Advanced Studies and Delhi School of Professional Studies and Research (DSPSR)
Downloads 270 (110,929)

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SERVQUAL, Service Quality, Customer Satisfaction, Environment

24.

Human Resource Development and Employment Pattern: An Overview from India's Perspective

Number of pages: 18 Posted: 14 Oct 2012
G. S. Popli, V. Singh and Roopal Shrivastava
Delhi School of Business, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 259 (115,845)

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Employment, Education, Employment, Strategies, HRD and Manpower Planning

25.

An Empirical Study on the Importance of Retail Supply Chain Management in the New Business Environment of India

Number of pages: 18 Posted: 31 Jan 2013
G. S. Popli, Dr. Madan and Gajendra Jaiswal
Delhi School of Business, Rukmini Devi Institute of Advanced Studies and Delhi School of Professional Studies and Research (DSPSR)
Downloads 249 (120,627)

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consumer durable, unorganised retailers, supply strategies, consumer behavior

26.

Prospects and Challenges for SMEs in Post WTO Era: An Empirical Study of Furniture Manufacturing SMEs in India

Number of pages: 12 Posted: 06 Oct 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 231 (130,101)

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SMEs, WTO, financing, credit, expansion, technological upgradation, performance

27.

Environmentally Conscious Younger Consumers: A Study of Changing Shift in Green Attitude and Behaviour of Indian Car Consumers

Number of pages: 19 Posted: 21 May 2010
Parul Gupta and G. S. Popli
Army Institute of Management & Technology and Delhi School of Business
Downloads 230 (130,653)

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Environmentally Responsive Consumerism, Effective, Cognitive & Behavioural Components of Attitude, Green Consumer Attitude, Perceptual, Emotional & Behavioural Scales of Consumer Attitude

28.

Strategic Options for SMEs in Steel Sector in Post WTO Era: An Empirical Study in the Indian Context

Number of pages: 24 Posted: 02 Sep 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 208 (143,905)

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SMEs, WTO, Technological up gradation, Equity Participation, Performance, Gross Domestic Product, Steel Sector, Financial requirement

29.

A Study on Cognitive Consistency of Young Passenger Car Consumers Towards Vehicular Pollution by Private Cars: An Empirical Analysis in Indian Context

Number of pages: 25 Posted: 02 Apr 2010
G. S. Popli and Parul Vishal Gupta
Delhi School of Business and affiliation not provided to SSRN
Downloads 172 (171,140)

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Attitude, Cognitive Attitude, Factor Analysis, Consumer Segment

30.

Adoption of Quality Circles Approach a Powerful Tool for Quality Improvement in the Working of Commercial Banks in India

Number of pages: 20 Posted: 02 Oct 2014
G. S. Popli and Rupina Popli
Delhi School of Business and Delhi School of Business
Downloads 145 (197,635)

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Regulator, participative management, intellectual, emotional, emotional, quality improvement.

31.

Study of Accounting and Reporting Practises of Commercial Banks for Investments in India

Number of pages: 13 Posted: 18 Sep 2012
G. S. Popli and Megha Jain
Delhi School of Business and affiliation not provided to SSRN
Downloads 143 (199,862)

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economic reforms, investment, foreign direct investment, portfolio investment and disclosure practices

32.

Strategies for Enhancing Competitiveness of Indian Small and Medium Plastic Products Manufacturing Units in Post WTO Regime

Number of pages: 21 Posted: 26 Jul 2009
G. S. Popli and D. N. Rao
Delhi School of Business and Career Point University
Downloads 127 (219,604)

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Manufacturing Strategy, SMEs, Plastic Sector, Employment Opportunities, Globalization, Performance, Pressures and Constraints, Technology Upgradation, Quality Improvement, Cost Reduction

33.

An Empirical Study of Key Parameters that Impact Purchase Decisions of Consumers Who Use E-Commerce Websites for Online Shopping in India

Number of pages: 8 Posted: 02 Mar 2016 Last Revised: 18 May 2016
G. S. Popli and Gaurav Sarin
Delhi School of Business and Delhi School of Business
Downloads 124 (223,659)

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34.

An Empirical Study on the Impact of Emotional Dissonance and Quality of Work Life on Organizational Development in the Service Sector of India

Number of pages: 16 Posted: 28 Aug 2014
Rupina Popli and G. S. Popli
Delhi School of Business and Delhi School of Business
Downloads 116 (235,080)

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Emotional dissonance, turnover, absenteeism, emotional exhaustion.

35.

Factors that Influence Selection of Cloud ERP for Indian SMEs: An Empirical Study

Number of pages: 10 Posted: 23 Dec 2015
G. S. Popli and Gaurav Sarin
Delhi School of Business and Delhi School of Business
Downloads 113 (239,505)

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Indian SMEs, Cloud Computing, ERP, Product Selection Likelihood, Customer Preferences, Satisfaction and Demographics.

36.

A Study of Knowledge Management in Selected Microfinance Companies of India

Number of pages: 11 Posted: 10 Dec 2013
G. S. Popli and Sima Kumari
Delhi School of Business and Delhi School of Professional Studies and Research (DSPSR)
Downloads 112 (240,980)

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Microfinance, Companies, Knowledge Management, Workers, Motivational Factors

37.

Entrepreneurship: A Tool to Overcome Global Recession

Number of pages: 13 Posted: 06 Feb 2014
Neha Kashyap and G. S. Popli
University of Delhi - Delhi School of Economics and Delhi School of Business
Downloads 83 (293,457)

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entrepreneurship, global crises, regional development

38.

Blending of Information & Communication Technology with the International Business Techniques of Small and Medium Enterprises in India

Number of pages: 20 Posted: 20 Jul 2012
G. S. Popli and Megha Jain
Delhi School of Business and affiliation not provided to SSRN
Downloads 81 (297,803)

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globalization, industrial units, technological upgradation, strategies, constraints, performance

39.

Relational Capital And Its New Component

Number of pages: 9 Posted: 31 Dec 2014
Neha Kashyap, Rupina Popli and G. S. Popli
University of Delhi - Delhi School of Economics, Delhi School of Business and Delhi School of Business
Downloads 79 (302,237)

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Relational Capital, Components, Optional Value, Organisational performance

40.

Relational Capital : A New Perspective

Number of pages: 21 Posted: 04 May 2014
Neha Kashyap and G. S. Popli
University of Delhi - Delhi School of Economics and Delhi School of Business
Downloads 64 (339,490)

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41.

Large Scale Government Programs and Effect on Student Entrepreneurship

Number of pages: 23 Posted: 07 Apr 2016
Sanjay Chaudhary and G. S. Popli
Delhi School of Business and Delhi School of Business
Downloads 35 (437,226)

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Digital India Program, Make in India Program, Large Scale Government Programs, Student Entrepreneurs, Education, Entrepreneurship, Entrepreneurship Development, Program Evaluation, Program Effectiveness

42.

Social Capital in the Context of Relational Capital

Number of pages: 6 Posted: 31 Dec 2014
Neha Kashyap, Rupina Popli and G. S. Popli
University of Delhi - Delhi School of Economics, Delhi School of Business and Delhi School of Business
Downloads 31 (454,543)

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Relational Capital, Social Capital, Organisational Performance.

43.

An Empirical Study on Relationship between Customer Capital and Organizational Performance in the Automobile Sector of India

Number of pages: 11 Posted: 03 May 2014
Neha Kashyap and G. S. Popli
University of Delhi - Delhi School of Economics and Delhi School of Business
Downloads 24 (489,980)

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Relational capital, Customer capital, Organization performance

44.

Financial Reforms in Capital Budgeting – Application of Goal Programming Approach

Number of pages: 31 Posted: 04 Apr 2019
Rupina Popli and G. S. Popli
Lloyds Banking Group and Delhi School of Business
Downloads 4 (609,228)

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Capital Budgeting, Goal Programming, Mathematical Programming, Risk and Return, Project Management

45.

An Empirical Study on the Concept of Universal Banking from India's Perspective

Posted: 25 Aug 2013
G. S. Popli and Sima Kumari
Delhi School of Business and Delhi School of Professional Studies and Research (DSPSR)

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Financial products, penetrate, diversify, transformation, narrow banking, universal banking system