Metin Ates

Marmara University

Assoc. Prof.

Goztepe Campus

Istanbul, Istanbul 34840

Turkey

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Scholarly Papers (1)

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Effects of Service Quality on Customer Satisfaction and Customer Loyalty: Example of Marmara University Hospital

International Congress on Performance and Quality in Health (Uluslararasi Saglikta Performans ve Kalite Kongresi), March 19-21, 2009, Antalya, Turkey
Number of pages: 11 Posted: 19 Mar 2009 Last Revised: 22 Jun 2009
Department of Marketing, School of Business and Economics, Linnaeus University, Türk Telekom Veri Ambar? ve Is Zekas? Grup Müdürlügü, Marmara University and Sabanci University
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Abstract:

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Service quality, Customer satisfaction, Customer loyalty, Healthcare services