Krishna K. Havaldar

Alliance Business School

Former Professor

Alliance University

Bangalore, 560076

India

SCHOLARLY PAPERS

7

DOWNLOADS
Rank 19,256

SSRN RANKINGS

Top 19,256

in Total Papers Downloads

2,460

CITATIONS

2

Scholarly Papers (7)

1.

Management Education in India: The Present Status and Future Directions

Number of pages: 23 Posted: 28 Apr 2012
Krishna K. Havaldar
Alliance Business School
Downloads 819 (28,637)

Abstract:

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Management Education, Management Institutions, Business Schools in India

2.

Basic Customer Service and its Impact on Customer Retention

Number of pages: 11 Posted: 29 Sep 2011
Krishna K. Havaldar, Jacob Alexander and Mihir Dash
Alliance Business School, Alliance Business School (ABS) and Alliance University - School of Business
Downloads 473 (59,051)

Abstract:

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basic customer service, customer complaint handling system, customer-centric organizational culture, customer retention

3.

A Study on the Importance of Word-of-Mouth Communication to Business Buyers

Number of pages: 24 Posted: 27 Sep 2011
Krishna K. Havaldar and Mihir Dash
Alliance Business School and Alliance University - School of Business
Downloads 443 (63,989)
Citation 1

Abstract:

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business-to-business (B2B) marketing, word-of-mouth communication, viral marketing, buzz marketing

4.

Exploring Word-of-Mouth Communication in Business-to-Business Marketing

Number of pages: 20 Posted: 27 Sep 2011
Mihir Dash and Krishna K. Havaldar
Alliance University - School of Business and Alliance Business School
Downloads 439 (64,671)

Abstract:

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business-to-business (B2B) marketing, word-of-mouth communication, viral marketing, buzz marketing

5.

Exploring a New Dimension of Customer Service and Its Impact on Sales Growth and Loyalty

International Journal on Customer Relations, Volume 2 Issue 1 March 2014
Number of pages: 9 Posted: 23 Oct 2014
Mihir Dash, Krishna K. Havaldar and Jacob Alexander
Alliance University - School of Business, Alliance Business School and Alliance Business School (ABS)
Downloads 116 (237,691)

Abstract:

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Basic Customer Service, Customer Complaint Handling System, Customer-centric Organisational Culture, Loyalty.

6.

Exploring Branding in Business Markets in India

Number of pages: 10 Posted: 18 Apr 2012
Krishna K. Havaldar, Jacob Alexander and Mihir Dash
Alliance Business School, Alliance Business School (ABS) and Alliance University - School of Business
Downloads 111 (245,233)

Abstract:

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branding, brand hierarchy, brand-building tools, business marketing

7.

Buying Attributes for Automotive Products and Banking Services

Number of pages: 11 Posted: 17 Apr 2017
Krishna K. Havaldar, Jacob Alexander, Kshitiz Sharma and Mihir Dash
Alliance Business School, Alliance Business School (ABS), Alliance University - School of Business and Alliance University - School of Business
Downloads 59 (357,706)

Abstract:

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Buying Attributes, Automotive Product, Banking Service, Core Service, Basic Service, Supplementary Service