Anita Tucker

Harvard Business School

Soldiers Field Road

Morgan 270C

Boston, MA 02163

United States

SCHOLARLY PAPERS

5

DOWNLOADS

426

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Scholarly Papers (5)

1.

Determinants of Successful Frontline Process Improvement: Action versus Analysis

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 10-047
Number of pages: 40 Posted: 27 Dec 2009 Last Revised: 13 Jul 2011
Anita Tucker and Sara J. Singer
Harvard Business School and Harvard School of Public Health
Downloads 246 (121,916)

Abstract:

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2.

The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, S.D. Moffatt-Bruce. 2015. The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance. (December 4, 2014). Management Science, Forthcoming.
Number of pages: 33 Posted: 01 May 2015 Last Revised: 21 May 2015
Tulane University, The Ohio State University, Ohio State University (OSU), Harvard Business School and Ohio State University (OSU)
Downloads 180 (164,097)

Abstract:

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health care delivery, experiential quality, conformance quality, clinical outcomes, cost efficiency, tradeoff

3.

The Cleveland Clinic: Improving the Patient Experience

Harvard Business School Technology & Operations Mgt. Unit Case No. 612-031
Posted: 01 Mar 2012
Ananth Raman and Anita Tucker
Harvard University - Technology & Operations Management Unit and Harvard Business School

Abstract:

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4.

The Cleveland Clinic: Improving the Patient Experience (Abridged)

Harvard Business School Technology & Operations Mgt. Unit case no. 611-015
Posted: 06 Feb 2012
Ananth Raman, Anita Tucker and Rachel Gordon
Harvard University - Technology & Operations Management Unit, Harvard Business School and Harvard Business School

Abstract:

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5.

Cincinnati Children's Hospital Medical Center

HBS Case No. 609-109, Harvard Business School Technology & Operations Mgt. Unit
Posted: 22 Jul 2009
Anita Tucker and Amy C. Edmondson
Harvard Business School and Harvard University - Technology & Operations Management Unit

Abstract:

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