Keith Ward

Independent

SCHOLARLY PAPERS

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Scholarly Papers (5)

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1.

Integration of E-CRM in Healthcare Services: A Framework for Analysis

International Journal of E-Business Research (IJEBR) Volume 3, Issue 2. Copyright © 2007. 12 pages., University of Alberta School of Business Research Paper No. 2013-1071
Posted: 02 Jul 2013
Raymond Patterson, Erik Rolland, Keith Ward and L.C. Burr
Independent, Independent, Independent and Independent

Abstract:

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2.

Decision Support for Disaster Managment

Oper Manag Res (2010) 3:68-79, University of Alberta School of Business Research Paper No. 2013-1076
Posted: 02 Jul 2013
Erik Rolland, Raymond Patterson, Keith Ward and Bajis Dodin
Independent, Independent, Independent and University of California, Riverside (UCR)

Abstract:

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Disaster management, Meta-heuristics, Project management, Scheduling, Decision support systems

3.

Improving Outpatient Healthcare Quality: Understanding the Quality Dimensions

Health Care Management Review, October/December 2005, Volume 30, Issue 4, pp 361-371, University of Alberta School of Business Research Paper No. 2013-1074
Posted: 02 Jul 2013
Keith Ward, Erik Rolland and Raymond Patterson
Independent, Independent and Independent

Abstract:

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4.

Boundary Decision, Embeddedness, and the Co-Creation of Value: Authors' Response to Commentary

Canadian Journal of Administrative Sciences, Vol. 27 Nbr. 1, March 2010, University of Alberta School of Business Research Paper No. 2013-1069
Posted: 02 Jul 2013
Erik Rolland, Raymond Patterson and Keith Ward
Independent, Independent and Independent

Abstract:

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5.

Dynamic Capabilities and E-Service

Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, Special Issue: e-Service: Conceptual Frameworks, Volume 26, Issue 4, pages 301-315, December 2009, University of Alberta School of Business Research Paper No. 2013-1068
Posted: 02 Jul 2013
Erik Rolland, Raymond Patterson and Keith Ward
Ohio State University, Independent and Independent

Abstract:

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Resource-based view (RBV), customer perceptions, Dynamic Capabilities Theory (DCT), Interaction-Space Framework, strategy