Ryan W. Buell

Harvard Business School

Assistant Professor

Soldiers Field Road

Morgan Hall 429

Boston, MA 02163

United States

http://www.hbs.edu/rbuell

  • Harvard Business School

    • Email
    • Tel: 617-496-6918
SCHOLARLY PAPERS

15

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Top 9,892

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8,365

SSRN CITATIONS
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Top 7,743

in Total Papers Citations

161

CROSSREF CITATIONS

46

Scholarly Papers (15)

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1.

Lifting the Veil: The Benefits of Cost Transparency

Harvard Business School NOM Unit Working Paper No. 15-017, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-017
Number of pages: 39 Posted: 20 Sep 2014 Last Revised: 06 Feb 2020
Bhavya Mohan, Ryan W. Buell and Leslie K. John
University of San Francisco, Harvard Business School and Harvard Business School
Downloads 2,442 (10,258)
Citation 14

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cost transparency, pricing, consumer behavior, field experiments

2.

How Do Customers Respond to Increased Service Quality Competition?

Harvard Business School Accounting & Management Unit Working Paper No. 11-084, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-084
Number of pages: 36 Posted: 12 Feb 2011 Last Revised: 02 Mar 2016
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 835 (51,212)
Citation 17

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empirical service operations, service quality competition, customer defection, firm performance

3.

Learning or Playing? The Effect of Gamified Training on Performance

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-101
Number of pages: 51 Posted: 19 Dec 2022
Ryan W. Buell, Wei Cai and Tatiana Sandino
Harvard Business School, Columbia Business School and Harvard Business School - Accounting and Control
Downloads 800 (54,247)

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4.

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

Harvard Business School Marketing Unit Working Paper No. 14-034, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-034
Number of pages: 42 Posted: 06 Nov 2013 Last Revised: 06 Feb 2020
Ryan W. Buell, Ethan Porter and Michael I. Norton
Harvard Business School, George Washington University and Harvard Business School - Marketing Unit
Downloads 766 (57,492)
Citation 6

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Government services, behavioral operations, co-production, operational transparency, trust, engagement

5.

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Harvard Business School Accounting & Management Unit Working Paper No. 16-091, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-091
Number of pages: 61 Posted: 23 Feb 2018 Last Revised: 30 Jan 2020
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 573 (83,331)
Citation 7

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Service operations, customer compatibility, satisfaction, profitability

6.

Creating Reciprocal Value Through Operational Transparency

Management Science (Forthcoming), Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-115
Number of pages: 41 Posted: 13 Jun 2014 Last Revised: 19 Jun 2019
Ryan W. Buell, Tami Kim and Chia-Jung Tsay
Harvard Business School, Harvard University - Business School (HBS) and University College London
Downloads 559 (85,993)
Citation 35

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operational transparency, service quality, efficiency, customers, employees, perceived value

7.

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 21-001
Number of pages: 31 Posted: 09 Jul 2020 Last Revised: 22 Feb 2023
Ryan W. Buell, Kamalini Ramdas, Nazli Sonmez, Kavitha Srinivasan and Rengaraj Venkatesh
Harvard Business School, London Business School - Department of Management Science and Operations, London Business School, Aravind Eye Hospital and Aravind Eye Hospital
Downloads 414 (123,396)
Citation 3

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client engagement, shared service delivery, shared medical appointments, healthcare operations, behavioral operations

8.

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-115, Georgia Tech Scheller College of Business Research Paper No. 19-09
Number of pages: 40 Posted: 10 May 2019 Last Revised: 06 Feb 2020
Ryan W. Buell and Basak Kalkanci
Harvard Business School and Georgia Institute of Technology - Scheller College of Business
Downloads 406 (126,164)
Citation 7

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sustainable operations, corporate social responsibility, consumer behavior, operational transparency, field experiments

9.

Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-089
Number of pages: 51 Posted: 05 Feb 2019 Last Revised: 13 Apr 2022
Michelle A. Kinch and Ryan W. Buell
Dartmouth College - Tuck School of Business and Harvard Business School
Downloads 379 (136,428)
Citation 4

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anxiety, self-service, empirical operations, behavioral operations

10.

Improving Customer Compatibility with Tradeoff Transparency

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 20-013
Number of pages: 66 Posted: 30 Jul 2019 Last Revised: 21 Jan 2021
Ryan W. Buell and MoonSoo Choi
Harvard Business School and Harvard University - Technology & Operations Management Unit
Downloads 362 (143,535)
Citation 3

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Behavioral Operations, Operational Transparency, Customer Compatibility, Customer Behavior

11.

Last Place Aversion in Queues

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 18-053
Number of pages: 51 Posted: 20 Dec 2017 Last Revised: 29 Jan 2020
Ryan W. Buell
Harvard Business School
Downloads 310 (169,476)
Citation 9

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Behavioral operations, queues, reference effects, last place aversion, transparency

12.

Relative Performance Transparency: Effects on Sustainable Choices

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-079
Number of pages: 37 Posted: 29 Jan 2019
Ryan W. Buell, Shwetha Mariadassou and Yanchong Zheng
Harvard Business School, Stanford Graduate School of Business, Stanford University and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 270 (195,421)
Citation 6

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Relative performance transparency, process transparency, customer transparency, levels, changes, reflectiveness, self-serving attribution biases, sustainability, consumer choice

13.

Experimental Evidence of Pooling Outcomes Under Information Asymmetry

Schmidt, W. and Buell, R.W., 2017. Experimental evidence of pooling outcomes under information asymmetry. Management Science, 63(5), pp.1586-1605.
Number of pages: 42 Posted: 17 Jul 2015 Last Revised: 12 Nov 2020
William Schmidt and Ryan W. Buell
Emory University - Information Systems and Operations Management and Harvard Business School
Downloads 94 (471,221)
Citation 5

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14.

Differentiating on Diversity: How Disclosing Workforce Diversity Improves Brand Attitudes

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 23-053
Number of pages: 21 Posted: 03 Mar 2023 Last Revised: 11 Apr 2023
Maya Balakrishnan, Jimin Nam and Ryan W. Buell
Harvard Business School, Harvard Business School and Harvard Business School
Downloads 85 (501,837)

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15.

"Last-Place Aversion": Evidence and Redistributive Implications

NBER Working Paper No. w17234
Number of pages: 55 Posted: 24 Jul 2011 Last Revised: 03 Feb 2023
Ilyana Kuziemko, Ryan W. Buell, Taly Reich and Michael I. Norton
National Bureau of Economic Research (NBER), Harvard Business School, Stanford University and Harvard Business School - Marketing Unit
Downloads 70 (561,163)
Citation 43

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