Ryan W. Buell

Harvard Business School

Assistant Professor

Soldiers Field Road

Morgan Hall 429

Boston, MA 02163

United States

http://www.hbs.edu/rbuell

SCHOLARLY PAPERS

12

DOWNLOADS
Rank 12,731

SSRN RANKINGS

Top 12,731

in Total Papers Downloads

3,762

SSRN CITATIONS
Rank 13,184

SSRN RANKINGS

Top 13,184

in Total Papers Citations

28

CROSSREF CITATIONS

39

Scholarly Papers (12)

1.

Lifting the Veil: The Benefits of Cost Transparency

Harvard Business School NOM Unit Working Paper No. 15-017, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-017
Number of pages: 50 Posted: 20 Sep 2014 Last Revised: 18 Mar 2019
Bhavya Mohan, Ryan W. Buell and Leslie K. John
University of San Francisco, Harvard Business School and Harvard Business School
Downloads 1,575 (10,918)
Citation 10

Abstract:

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cost transparency, disclosure, trust, field experiment

2.

How Do Customers Respond to Increased Service Quality Competition?

Harvard Business School Accounting & Management Unit Working Paper No. 11-084, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-084
Number of pages: 36 Posted: 12 Feb 2011 Last Revised: 02 Mar 2016
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 737 (33,605)
Citation 8

Abstract:

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empirical service operations, service quality competition, customer defection, firm performance

3.

Creating Reciprocal Value Through Operational Transparency

Management Science (Forthcoming), Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-115
Number of pages: 41 Posted: 13 Jun 2014 Last Revised: 19 Jun 2019
Ryan W. Buell, Tami Kim and Chia-Jung Tsay
Harvard Business School, Harvard University - Business School (HBS) and University College London
Downloads 406 (72,413)
Citation 10

Abstract:

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operational transparency, service quality, efficiency, customers, employees, perceived value

4.

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

Harvard Business School Marketing Unit Working Paper No. 14-034, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-034
Number of pages: 52 Posted: 06 Nov 2013 Last Revised: 27 Aug 2019
Ryan W. Buell, Ethan Porter and Michael I. Norton
Harvard Business School, George Washington University and Harvard Business School - Marketing Unit
Downloads 384 (77,223)
Citation 3

Abstract:

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government services, behavioral operations, co-production, operational transparency, trust, engagement

5.

Last Place Aversion in Queues

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 18-053
Number of pages: 44 Posted: 20 Dec 2017 Last Revised: 05 Mar 2019
Ryan W. Buell
Harvard Business School
Downloads 166 (180,989)
Citation 3

Abstract:

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Behavioral operations, queues, reference effects, last place aversion, transparency

6.

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Harvard Business School Accounting & Management Unit Working Paper No. 16-091, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-091
Number of pages: 63 Posted: 23 Feb 2018 Last Revised: 13 Jul 2019
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 160 (186,758)
Citation 1

Abstract:

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Service operations, customer compatibility, satisfaction, profitability

7.

Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-089
Number of pages: 42 Posted: 05 Feb 2019 Last Revised: 13 Feb 2019
Michelle A. Shell and Ryan W. Buell
Harvard Business School and Harvard Business School
Downloads 76 (317,186)
Citation 1

Abstract:

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anxiety, self-service, empirical operations, behavioral operations

8.

Relative Performance Transparency: Effects on Sustainable Choices

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-079
Number of pages: 37 Posted: 29 Jan 2019
Ryan W. Buell, Shwetha Mariadassou and Yanchong Zheng
Harvard Business School, Stanford Graduate School of Business, Stanford University and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 73 (324,550)
Citation 2

Abstract:

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Relative performance transparency, process transparency, customer transparency, levels, changes, reflectiveness, self-serving attribution biases, sustainability, consumer choice

9.

Experimental Evidence of Pooling Outcomes Under Information Asymmetry

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-001
Number of pages: 42 Posted: 17 Jul 2015 Last Revised: 22 Oct 2015
William Schmidt and Ryan W. Buell
Cornell University - Samuel Curtis Johnson Graduate School of Management and Harvard Business School
Downloads 67 (340,057)
Citation 3

Abstract:

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10.

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice: Evidence from the Field and Lab

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-115, Georgia Tech Scheller College of Business Research Paper No. 19-09
Number of pages: 40 Posted: 10 May 2019
Ryan W. Buell and Basak Kalkanci
Harvard Business School and Georgia Institute of Technology - Scheller College of Business
Downloads 45 (409,123)
Citation 2

Abstract:

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sustainable operations, corporate social responsibility, consumer behavior, operational transparency

11.

"Last-Place Aversion": Evidence and Redistributive Implications

NBER Working Paper No. w17234
Number of pages: 55 Posted: 24 Jul 2011 Last Revised: 11 Aug 2011
National Bureau of Economic Research (NBER), Harvard Business School, Stanford University and Harvard Business School - Marketing Unit
Downloads 40 (428,003)
Citation 9

Abstract:

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12.

Improving Customer Compatibility with Operational Transparency

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 20-013
Number of pages: 43 Posted: 30 Jul 2019 Last Revised: 04 Aug 2019
Ryan W. Buell and MoonSoo Choi
Harvard Business School and Harvard University - Technology & Operations Management Unit
Downloads 33 (457,504)
Citation 1

Abstract:

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Behavioral Operations, Operational Transparency, Customer Compatibility, Customer Behavior