Ryan W. Buell

Harvard Business School

Assistant Professor

Soldiers Field Road

Morgan Hall 429

Boston, MA 02163

United States

http://www.hbs.edu/rbuell

  • Harvard Business School

    • Email
    • Tel: 617-496-6918
SCHOLARLY PAPERS

16

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Top 8,989

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10,779

TOTAL CITATIONS
Rank 7,259

SSRN RANKINGS

Top 7,259

in Total Papers Citations

164

Scholarly Papers (16)

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1.

Lifting the Veil: The Benefits of Cost Transparency

Harvard Business School NOM Unit Working Paper No. 15-017, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 15-017
Number of pages: 39 Posted: 20 Sep 2014 Last Revised: 06 Feb 2020
Bhavya Mohan, Ryan W. Buell and Leslie K. John
University of San Francisco, Harvard Business School and Harvard Business School
Downloads 2,689 (10,898)
Citation 14

Abstract:

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cost transparency, pricing, consumer behavior, field experiments

2.

Learning or Playing? The Effect of Gamified Training on Performance

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-101
Number of pages: 51 Posted: 19 Dec 2022
Ryan W. Buell, Wei Cai and Tatiana Sandino
Harvard Business School, Columbia Business School and Harvard Business School - Accounting and Control
Downloads 1,641 (23,816)

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3.

How Do Customers Respond to Increased Service Quality Competition?

Harvard Business School Accounting & Management Unit Working Paper No. 11-084, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 11-084
Number of pages: 36 Posted: 12 Feb 2011 Last Revised: 02 Mar 2016
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 913 (55,847)
Citation 18

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empirical service operations, service quality competition, customer defection, firm performance

4.

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

Harvard Business School Marketing Unit Working Paper No. 14-034, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-034
Number of pages: 42 Posted: 06 Nov 2013 Last Revised: 06 Feb 2020
Ryan W. Buell, Ethan Porter and Michael I. Norton
Harvard Business School, George Washington University and Harvard Business School - Marketing Unit
Downloads 892 (57,615)
Citation 6

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Government services, behavioral operations, co-production, operational transparency, trust, engagement

5.

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Harvard Business School Accounting & Management Unit Working Paper No. 16-091, Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 16-091
Number of pages: 61 Posted: 23 Feb 2018 Last Revised: 30 Jan 2020
Ryan W. Buell, Dennis Campbell and Frances X. Frei
Harvard Business School, Harvard University - Accounting & Control Unit and Harvard Business School
Downloads 691 (80,853)
Citation 7

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Service operations, customer compatibility, satisfaction, profitability

6.

Creating Reciprocal Value Through Operational Transparency

Management Science (Forthcoming), Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 14-115
Number of pages: 41 Posted: 13 Jun 2014 Last Revised: 19 Jun 2019
Ryan W. Buell, Tami Kim and Chia-Jung Tsay
Harvard Business School, Harvard University - Business School (HBS) and University College London
Downloads 691 (81,157)
Citation 35

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operational transparency, service quality, efficiency, customers, employees, perceived value

7.

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-115, Georgia Tech Scheller College of Business Research Paper No. 19-09
Number of pages: 40 Posted: 10 May 2019 Last Revised: 06 Feb 2020
Ryan W. Buell and Basak Kalkanci
Harvard Business School and Georgia Institute of Technology - Scheller College of Business
Downloads 646 (88,160)
Citation 7

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sustainable operations, corporate social responsibility, consumer behavior, operational transparency, field experiments

8.

Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-089
Number of pages: 51 Posted: 05 Feb 2019 Last Revised: 13 Apr 2022
Michelle A. Kinch and Ryan W. Buell
Dartmouth College - Tuck School of Business and Harvard Business School
Downloads 500 (121,575)
Citation 4

Abstract:

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anxiety, self-service, empirical operations, behavioral operations

9.

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 21-001
Number of pages: 31 Posted: 09 Jul 2020 Last Revised: 22 Feb 2023
Ryan W. Buell, Kamalini Ramdas, Nazli Sonmez, Kavitha Srinivasan and Rengaraj Venkatesh
Harvard Business School, London Business School - Department of Management Science and Operations, London Business School, Aravind Eye Hospital and Aravind Eye Hospital
Downloads 464 (133,007)
Citation 3

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client engagement, shared service delivery, shared medical appointments, healthcare operations, behavioral operations

10.

Improving Customer Compatibility with Tradeoff Transparency

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 20-013
Number of pages: 66 Posted: 30 Jul 2019 Last Revised: 21 Jan 2021
Ryan W. Buell and MoonSoo Choi
Harvard Business School and Harvard University - Technology & Operations Management Unit
Downloads 433 (144,334)
Citation 3

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Behavioral Operations, Operational Transparency, Customer Compatibility, Customer Behavior

11.

Last Place Aversion in Queues

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 18-053
Number of pages: 51 Posted: 20 Dec 2017 Last Revised: 29 Jan 2020
Ryan W. Buell
Harvard Business School
Downloads 361 (177,252)
Citation 9

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Behavioral operations, queues, reference effects, last place aversion, transparency

12.

Relative Performance Transparency: Effects on Sustainable Choices

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 19-079
Number of pages: 37 Posted: 29 Jan 2019
Ryan W. Buell, Shwetha Mariadassou and Yanchong Zheng
Harvard Business School, Stanford Graduate School of Business, Stanford University and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 335 (192,248)
Citation 6

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Relative performance transparency, process transparency, customer transparency, levels, changes, reflectiveness, self-serving attribution biases, sustainability, consumer choice

13.

Differentiating on Diversity: How Disclosing Workforce Diversity Improves Brand Attitudes

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 23-053
Number of pages: 21 Posted: 03 Mar 2023 Last Revised: 11 Apr 2023
Maya Balakrishnan, Jimin Nam and Ryan W. Buell
Harvard Business School, Harvard Business School and Harvard Business School
Downloads 265 (246,075)

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14.

Experimental Evidence of Pooling Outcomes Under Information Asymmetry

Schmidt, W. and Buell, R.W., 2017. Experimental evidence of pooling outcomes under information asymmetry. Management Science, 63(5), pp.1586-1605.
Number of pages: 42 Posted: 17 Jul 2015 Last Revised: 12 Nov 2020
William Schmidt and Ryan W. Buell
Emory University - Information Systems and Operations Management and Harvard Business School
Downloads 114 (517,516)
Citation 5

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15.

"Last-Place Aversion": Evidence and Redistributive Implications

NBER Working Paper No. w17234
Number of pages: 55 Posted: 24 Jul 2011 Last Revised: 03 Feb 2023
Ilyana Kuziemko, Ryan W. Buell, Taly Reich and Michael I. Norton
National Bureau of Economic Research (NBER), Harvard Business School, Stanford University and Harvard Business School - Marketing Unit
Downloads 81 (649,669)
Citation 47

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16.

The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 25-036, Harvard Business Working Paper No. No. 25-036
Number of pages: 32 Posted: 30 Jan 2025 Last Revised: 21 Mar 2025
Paige Tsai and Ryan W. Buell
Harvard Business School and Harvard Business School
Downloads 63 (745,119)

Abstract:

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behavioral operations, employee behavior, sustainability, job design, wellbeing