Anuj Kumar

University of Florida - Warrington College of Business

337 STZ WARRINGTON COLLEGE OF BUSINESS

GAINESVILLE, FL 32611-0001

United States

SCHOLARLY PAPERS

10

DOWNLOADS
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in Total Papers Downloads

1,549

CITATIONS

1

Scholarly Papers (10)

1.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

INSEAD Working Paper No. 2014/64/TOM
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 10 Dec 2014
Columbia University - Columbia Business School, University of Florida - Warrington College of Business and INSEAD
Downloads 398 (56,816)
Citation 1

Abstract:

Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

2.

Information Discovery and the Long Tail of Motion Picture Content

Number of pages: 34 Posted: 25 Jun 2011
Anuj Kumar, Michael D. Smith and Rahul Telang
University of Florida - Warrington College of Business, Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 270 (88,562)

Abstract:

Incomplete information, product discovery, multichannel distribution, movie industry, cannibalization, movie broadcast, DVD sales and rental, Long Tail, sales distribution

3.

Product Customization and Customer Service Costs: An Empirical Analysis

Number of pages: 33 Posted: 02 Aug 2009 Last Revised: 21 Jul 2010
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 256 (86,138)

Abstract:

product customization, product co-creation, health insurance product, field study, customer service, product familiarity

4.

Impact of Customer Web Portals on Call Center: An Empirical Analysis

Number of pages: 39 Posted: 30 Nov 2009 Last Revised: 08 Apr 2011
Rahul Telang and Anuj Kumar
Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and University of Florida - Warrington College of Business
Downloads 131 (159,260)

Abstract:

Self-service, call center, customer support, Value of web portal, Multichannel service management

5.

The Impact of iPhone Exclusivity Arrangement on Demand for Smartphones

Number of pages: 36 Posted: 19 Jul 2014
Daegon Cho, Anuj Kumar and Rahul Telang
Korea Advanced Institute of Science and Technology (KAIST) - College of Business, University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 102 (152,955)

Abstract:

6.

The Demand Effects of Joint Product Advertising in Online Videos

Number of pages: 48 Posted: 20 Mar 2013 Last Revised: 25 Sep 2014
Anuj Kumar and Yinliang Ricky Tan
University of Florida - Warrington College of Business and Tulane University - A.B. Freeman School of Business
Downloads 102 (173,652)

Abstract:

Electronic commerce; product advertising; online product networks; virtual product experience; complementary products; demand spillovers; randomized field experiment; value of IT; average treatment effect

7.

Impact of Easier Store Access on Customers’ Online Purchase Behavior

Number of pages: 38 Posted: 25 Sep 2014 Last Revised: 02 Feb 2017
Anuj Kumar, Amit Mehra and Subodha Kumar
University of Florida - Warrington College of Business, University of Texas at Dallas and Texas A&M University - Mays Business School
Downloads 49 (244,731)

Abstract:

Ecommerce, Multichannel customer behavior. Omnichannel retail, matching estimators, average treatment effect

8.

Measuring the Value of Recommendation Links on Product Demand

Number of pages: 40 Posted: 02 Feb 2017
Anuj Kumar and Kartik Hosanagar
University of Florida - Warrington College of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 0 (441,038)

Abstract:

Product recommendation network, electronic commerce, randomized field experiment, sponsored product advertising, average treatment effect

9.

IExclusivity: An Effect of Iphone Exclusivity Arrangement on Demand for Smartphones

KAIST College of Business Working Paper Series No. 2016-004
Number of pages: 65 Posted: 28 Apr 2016
Daegon Cho, Anuj Kumar and Rahul Telang
Korea Advanced Institute of Science and Technology (KAIST) - College of Business, University of Florida - Warrington College of Business and Carnegie Mellon University
Downloads 0 (294,194)

Abstract:

10.

Remedying Education with Personalized Learning: Evidence from Randomized Field Experiment in India

Number of pages: 32 Posted: 30 Mar 2016 Last Revised: 01 Jul 2016
Anuj Kumar and Amit Mehra
University of Florida - Warrington College of Business and University of Texas at Dallas
Downloads 0 (425,720)

Abstract:

Economics of Education, Education Production Function, Personalized Learning, Adaptive Learning, ICT and Education