Anuj Kumar

University of Florida - Warrington College of Business

337 STZ WARRINGTON COLLEGE OF BUSINESS

GAINESVILLE, FL 32611-0001

United States

SCHOLARLY PAPERS

12

DOWNLOADS
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1,777

CITATIONS
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SSRN RANKINGS

Top 36,287

in Total Papers Citations

5

Scholarly Papers (12)

1.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Columbia University - Columbia Business School, University of Florida - Warrington College of Business and The Wharton School, University of Pennsylvania
Downloads 413 (59,311)
Citation 1

Abstract:

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Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

2.

Information Discovery and the Long Tail of Motion Picture Content

Management Information Systems Quarterly (2014), 38(4), 1057-1078
Number of pages: 34 Posted: 25 Jun 2011 Last Revised: 27 Apr 2017
Anuj Kumar, Michael D. Smith and Rahul Telang
University of Florida - Warrington College of Business, Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 294 (87,912)

Abstract:

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Incomplete information, product discovery, multichannel distribution, movie industry, cannibalization, movie broadcast, DVD sales and rental, Long Tail, sales distribution

3.

Product Customization and Customer Service Costs: An Empirical Analysis

Manufacturing and Service Operations Management (2011), 13(3), 347-360.
Number of pages: 33 Posted: 02 Aug 2009 Last Revised: 26 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 256 (92,451)

Abstract:

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product customization, product co-creation, health insurance product, field study, customer service, product familiarity

4.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 39 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Rahul Telang and Anuj Kumar
Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and University of Florida - Warrington College of Business
Downloads 131 (166,726)
Citation 2

Abstract:

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Self-service, call center, customer support, Value of web portal, Multichannel service management

5.

The Impact of iPhone Exclusivity Arrangement on Demand for Smartphones

Number of pages: 36 Posted: 19 Jul 2014
Daegon Cho, Anuj Kumar and Rahul Telang
KAIST College of Business, University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 102 (143,836)

Abstract:

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6.

The Demand Effects of Joint Product Advertising in Online Videos

Management Science (2015), 61(8), 1921-1937
Number of pages: 48 Posted: 20 Mar 2013 Last Revised: 27 Apr 2017
Anuj Kumar and Yinliang Ricky Tan
University of Florida - Warrington College of Business and Tulane University - A.B. Freeman School of Business
Downloads 102 (179,483)

Abstract:

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Electronic commerce; product advertising; online product networks; virtual product experience; complementary products; demand spillovers; randomized field experiment; value of IT; average treatment effect

7.

Impact of Easier Store Access on Customers’ Online Purchase Behavior

Number of pages: 38 Posted: 25 Sep 2014 Last Revised: 02 Feb 2017
Anuj Kumar, Amit Mehra and Subodha Kumar
University of Florida - Warrington College of Business, University of Texas at Dallas and Temple University - Department of Marketing and Supply Chain Management
Downloads 49 (217,613)

Abstract:

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Ecommerce, Multichannel customer behavior. Omnichannel retail, matching estimators, average treatment effect

8.

Electronic Markets and Geographic Competition among Small, Local Firms

Forthcoming, Information Systems Research
Number of pages: 41 Posted: 28 Feb 2017 Last Revised: 17 Oct 2017
University of Virginia - McIntire School of Commerce, University of Florida - Warrington College of Business and University of Florida
Downloads 0 (408,726)

Abstract:

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Electronic Markets, Daily Deals, Groupon, Geographic Competition, Small Business

9.

Measuring the Value of Recommendation Links on Product Demand

Number of pages: 40 Posted: 02 Feb 2017
Anuj Kumar and Kartik Hosanagar
University of Florida - Warrington College of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 0 (286,132)

Abstract:

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Product recommendation network, electronic commerce, randomized field experiment, sponsored product advertising, average treatment effect

10.

IExclusivity: An Effect of Iphone Exclusivity Arrangement on Demand for Smartphones

KAIST College of Business Working Paper Series No. 2016-004
Number of pages: 65 Posted: 28 Apr 2016
Daegon Cho, Anuj Kumar and Rahul Telang
KAIST College of Business, University of Florida - Warrington College of Business and Carnegie Mellon University
Downloads 0 (268,907)

Abstract:

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11.

Remedying Education with Personalized Learning: Evidence from Randomized Field Experiment in India

Number of pages: 32 Posted: 30 Mar 2016 Last Revised: 01 Jul 2016
Anuj Kumar and Amit Mehra
University of Florida - Warrington College of Business and University of Texas at Dallas
Downloads 0 (427,115)

Abstract:

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Economics of Education, Education Production Function, Personalized Learning, Adaptive Learning, ICT and Education

12.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 17 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 0 (529,383)
Citation 2

Abstract:

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Self-service, call center, customer support, Value of web portal, Multichannel service management