Anuj Kumar

University of Florida - Warrington College of Business

337 STZ WARRINGTON COLLEGE OF BUSINESS

GAINESVILLE, FL 32611-0001

United States

SCHOLARLY PAPERS

19

DOWNLOADS
Rank 21,960

SSRN RANKINGS

Top 21,960

in Total Papers Downloads

4,332

SSRN CITATIONS
Rank 15,545

SSRN RANKINGS

Top 15,545

in Total Papers Citations

88

CROSSREF CITATIONS

4

Scholarly Papers (19)

1.

Digitization and Divergence: Online School Ratings and Segregation in America

Number of pages: 45 Posted: 04 Nov 2018 Last Revised: 05 Dec 2019
Sharique Hasan and Anuj Kumar
Duke University - Fuqua School of Business and University of Florida - Warrington College of Business
Downloads 1,257 (30,709)
Citation 13

Abstract:

Loading...

Digitization, Schools, Inequality, Education

2.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Columbia University - Columbia Business School, Marketing, University of Florida - Warrington College of Business and University of Pennsylvania - The Wharton School
Downloads 479 (110,871)
Citation 4

Abstract:

Loading...

Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

3.

Information Discovery and the Long Tail of Motion Picture Content

Management Information Systems Quarterly (2014), 38(4), 1057-1078
Number of pages: 34 Posted: 25 Jun 2011 Last Revised: 27 Apr 2017
Anuj Kumar, Michael D. Smith and Rahul Telang
University of Florida - Warrington College of Business, Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 389 (141,208)
Citation 6

Abstract:

Loading...

Incomplete information, product discovery, multichannel distribution, movie industry, cannibalization, movie broadcast, DVD sales and rental, Long Tail, sales distribution

4.

Product Customization and Customer Service Costs: An Empirical Analysis

Manufacturing and Service Operations Management (2011), 13(3), 347-360.
Number of pages: 33 Posted: 02 Aug 2009 Last Revised: 26 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 356 (155,877)
Citation 2

Abstract:

Loading...

product customization, product co-creation, health insurance product, field study, customer service, product familiarity

5.

Why Do Stores Drive Online Sales? Evidence of Underlying Mechanisms from a Multichannel Retailer

Information Systems Research,30(1), March 2019, 319-338, Mays Business School Research Paper No. 2500942, Fox School of Business Research Paper
Number of pages: 52 Posted: 25 Sep 2014 Last Revised: 30 Oct 2019
Anuj Kumar, Amit Mehra and Subodha Kumar
University of Florida - Warrington College of Business, University of Texas at Dallas and Temple University - Fox School of Business
Downloads 304 (184,433)
Citation 34

Abstract:

Loading...

Ecommerce, Multichannel customer behavior. Omnichannel retail, matching estimators, average treatment effect

6.

Improving Educational Delivery in K-12 Schools with Personalization: Evidence from a Randomized Field Experiment in India

Number of pages: 33 Posted: 30 Mar 2016 Last Revised: 12 Apr 2024
Anuj Kumar and Amit Mehra
University of Florida - Warrington College of Business and University of Texas at Dallas
Downloads 220 (254,676)

Abstract:

Loading...

Economics of Education, Education Production Function, Personalized Learning, Adaptive Learning, ICT and Education

7.

The Demand Effects of Joint Product Advertising in Online Videos

Management Science (2015), 61(8), 1921-1937
Number of pages: 48 Posted: 20 Mar 2013 Last Revised: 27 Apr 2017
Anuj Kumar and Yinliang (Ricky) Tan
University of Florida - Warrington College of Business and University of Houston - C.T. Bauer College of Business
Downloads 219 (255,710)
Citation 10

Abstract:

Loading...

Electronic commerce; product advertising; online product networks; virtual product experience; complementary products; demand spillovers; randomized field experiment; value of IT; average treatment effect

8.

Gentrification and Racial Distrust in Communities: Evidence from 911 Calls

Number of pages: 69 Posted: 28 Jan 2022 Last Revised: 13 Aug 2023
Carnegie Mellon University - Heinz College of Information Systems and Public Policy, Duke University - Fuqua School of Business and University of Florida - Warrington College of Business
Downloads 217 (257,873)

Abstract:

Loading...

911 calls, race, gentrification, mistrust, neighborhood suspicion, information systems,

9.

Measuring the Value of Recommendation Links on Product Demand

Forthcoming in Information Systems Research
Number of pages: 48 Posted: 02 Feb 2017 Last Revised: 08 Nov 2018
Anuj Kumar and Kartik Hosanagar
University of Florida - Warrington College of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 216 (258,968)
Citation 12

Abstract:

Loading...

Product recommendation network, electronic commerce, randomized field experiment, sponsored product advertising, average treatment effect

10.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 39 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Rahul Telang and Anuj Kumar
Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and University of Florida - Warrington College of Business
Downloads 193 (287,098)

Abstract:

Loading...

Self-service, call center, customer support, Value of web portal, Multichannel service management

11.

Educational Inclusion and Behavioral Spillovers at Home

Number of pages: 38 Posted: 08 Jun 2020 Last Revised: 16 Jun 2020
RightWalk Foundation, Duke University - Fuqua School of Business, Indian Administrative Service, Govt of India and University of Florida - Warrington College of Business
Downloads 152 (353,285)

Abstract:

Loading...

Education, Inequality, Right to Education, Caste, India

12.

Non-Monotonic Effects of Financial Incentives on Mobile App Engagement

Number of pages: 58 Posted: 08 Jul 2020
College of Business, Korea Advanced Institute of Science and Technology (KAIST), University of Connecticut - Department of Operations & Information Management, College of Business, Korea Advanced Institute of Science and Technology (KAIST) and University of Florida - Warrington College of Business
Downloads 120 (424,536)

Abstract:

Loading...

financial incentives, nonlinearity, non-monotonicity, mobile app market, user engagement

13.

Electronic Markets and Geographic Competition among Small, Local Firms

Forthcoming, Information Systems Research
Number of pages: 41 Posted: 28 Feb 2017 Last Revised: 13 Oct 2022
Brent Kitchens, Anuj Kumar and Praveen Pathak
University of Virginia - McIntire School of Commerce, University of Florida - Warrington College of Business and University of Florida
Downloads 94 (504,718)
Citation 2

Abstract:

Loading...

Electronic Markets, Daily Deals, Groupon, Geographic Competition, Small Business

14.

Bollywood Meets Boredom: Addressing Drivers' Limited Attention with Bollywood-Themed Alerts

Number of pages: 33 Posted: 25 Jun 2023
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business Administration and Indian Institute of Management (IIM), Ahmedabad
Downloads 68 (610,201)

Abstract:

Loading...

driver safety alerts, reminders, limited attention, boredom, curiosity

15.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 17 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 48 (720,127)
Citation 3

Abstract:

Loading...

Self-service, call center, customer support, Value of web portal, Multichannel service management

16.

When Product Recommendations Fall Short: The Heterogeneous Impact of Product Network Characteristics on Recommender System Performance

Posted: 01 Apr 2022 Last Revised: 18 Feb 2024
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business and University of Florida, Warrington College of Business Administration, Students

Abstract:

Loading...

Product recommendations, Heterogeneous treatment effect, Causal forests, Randomized experiment, Policy learning

17.

How Do Product Recommendations Help Consumers Search? Evidence from a Field Experiment

Forthcoming, Management Science. https://doi.org/10.1287/mnsc.2023.4951, HEC Paris Research Paper No. MOSI-2020-1403
Posted: 17 Nov 2020 Last Revised: 25 Oct 2023
Xiang (Shawn) Wan, Anuj Kumar and Xitong Li
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business and HEC Paris - Information Systems and Operations Management

Abstract:

Loading...

Product recommendations; Economic value of recommendations; Search costs; Consumer surplus; Randomized experiment

18.

Retargeted Versus Generic Product Recommendations: When is it Valuable to Present Retargeted Recommendations?

Xiang (Shawn) Wan, Anuj Kumar, Xitong Li (2023) Retargeted Versus Generic Product Recommendations: When is it Valuable to Present Retargeted Recommendations?. Information Systems Research 0(0). https://doi.org/10.1287/isre.2020.0560
Posted: 15 Jun 2020 Last Revised: 25 Oct 2023
Anuj Kumar, Xiang (Shawn) Wan and Xitong Li
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business and HEC Paris - Information Systems and Operations Management

Abstract:

Loading...

Product recommendations, recommendation systems, retargeted ads, purchase funnel, field experiment

19.

Is It Beneficial to Recommend Differently Priced Products? Experimental Evidence from Online Recommender Systems

Posted: 26 Jun 2019 Last Revised: 26 Mar 2024
Anuj Kumar, Xiang (Shawn) Wan and Xitong Li
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business and HEC Paris - Information Systems and Operations Management

Abstract:

Loading...

product recommendations, collaborative filtering, latitude of price acceptance, reference price, randomized field experiment