Anuj Kumar

University of Florida - Warrington College of Business

337 STZ WARRINGTON COLLEGE OF BUSINESS

GAINESVILLE, FL 32611-0001

United States

SCHOLARLY PAPERS

18

DOWNLOADS
Rank 19,641

SSRN RANKINGS

Top 19,641

in Total Papers Downloads

3,890

SSRN CITATIONS
Rank 26,697

SSRN RANKINGS

Top 26,697

in Total Papers Citations

32

CROSSREF CITATIONS

2

Scholarly Papers (18)

1.

Digitization and Divergence: Online School Ratings and Segregation in America

Number of pages: 45 Posted: 04 Nov 2018 Last Revised: 05 Dec 2019
Sharique Hasan and Anuj Kumar
Duke University - Fuqua School of Business and University of Florida - Warrington College of Business
Downloads 1,031 (32,450)
Citation 6

Abstract:

Loading...

Digitization, Schools, Inequality, Education

2.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Columbia University - Columbia Business School, Marketing, University of Florida - Warrington College of Business and University of Pennsylvania - The Wharton School
Downloads 458 (93,506)
Citation 2

Abstract:

Loading...

Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

3.

Information Discovery and the Long Tail of Motion Picture Content

Management Information Systems Quarterly (2014), 38(4), 1057-1078
Number of pages: 34 Posted: 25 Jun 2011 Last Revised: 27 Apr 2017
Anuj Kumar, Michael D. Smith and Rahul Telang
University of Florida - Warrington College of Business, Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 369 (119,887)
Citation 6

Abstract:

Loading...

Incomplete information, product discovery, multichannel distribution, movie industry, cannibalization, movie broadcast, DVD sales and rental, Long Tail, sales distribution

4.

Product Customization and Customer Service Costs: An Empirical Analysis

Manufacturing and Service Operations Management (2011), 13(3), 347-360.
Number of pages: 33 Posted: 02 Aug 2009 Last Revised: 26 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 320 (139,936)
Citation 2

Abstract:

Loading...

product customization, product co-creation, health insurance product, field study, customer service, product familiarity

5.

Why Do Stores Drive Online Sales? Evidence of Underlying Mechanisms from a Multichannel Retailer

Information Systems Research,30(1), March 2019, 319-338, Mays Business School Research Paper No. 2500942, Fox School of Business Research Paper
Number of pages: 52 Posted: 25 Sep 2014 Last Revised: 30 Oct 2019
Anuj Kumar, Amit Mehra and Subodha Kumar
University of Florida - Warrington College of Business, University of Texas at Dallas and Temple University - Fox School of Business
Downloads 262 (171,952)
Citation 9

Abstract:

Loading...

Ecommerce, Multichannel customer behavior. Omnichannel retail, matching estimators, average treatment effect

6.

Measuring the Value of Recommendation Links on Product Demand

Forthcoming in Information Systems Research
Number of pages: 48 Posted: 02 Feb 2017 Last Revised: 08 Nov 2018
Anuj Kumar and Kartik Hosanagar
University of Florida - Warrington College of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 190 (232,414)
Citation 2

Abstract:

Loading...

Product recommendation network, electronic commerce, randomized field experiment, sponsored product advertising, average treatment effect

7.

The Demand Effects of Joint Product Advertising in Online Videos

Management Science (2015), 61(8), 1921-1937
Number of pages: 48 Posted: 20 Mar 2013 Last Revised: 27 Apr 2017
Anuj Kumar and Yinliang (Ricky) Tan
University of Florida - Warrington College of Business and University of Houston - C.T. Bauer College of Business
Downloads 182 (241,288)
Citation 6

Abstract:

Loading...

Electronic commerce; product advertising; online product networks; virtual product experience; complementary products; demand spillovers; randomized field experiment; value of IT; average treatment effect

8.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 39 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Rahul Telang and Anuj Kumar
Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and University of Florida - Warrington College of Business
Downloads 175 (249,485)

Abstract:

Loading...

Self-service, call center, customer support, Value of web portal, Multichannel service management

9.

Personalized Education at Scale: Evidence from a Randomized Field Experiment in India

Number of pages: 38 Posted: 30 Mar 2016 Last Revised: 14 Oct 2022
Anuj Kumar and Amit Mehra
University of Florida - Warrington College of Business and University of Texas at Dallas
Downloads 164 (263,764)

Abstract:

Loading...

Economics of Education, Education Production Function, Personalized Learning, Adaptive Learning, ICT and Education

10.

How Beneficial are Recommendations to Consumers? Estimates of Relative Benefits of Product Recommendations to Consumers and Retailers

HEC Paris Research Paper No. MOSI-2020-1403
Number of pages: 31 Posted: 17 Nov 2020 Last Revised: 08 Jan 2021
Xiang (Shawn) Wan, Anuj Kumar and Xitong Li
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business and HEC Paris - Information Systems and Operations Management
Downloads 125 (326,508)

Abstract:

Loading...

Product recommendations; Economic value of recommendations; Search costs; Consumer surplus; Randomized experiment

11.

'I feel Threatened': Measuring Racial Distrust in America from 911 Calls

Number of pages: 48 Posted: 28 Jan 2022 Last Revised: 06 Feb 2022
University of Washington, Michael G. Foster School of Business, Duke University - Fuqua School of Business and University of Florida - Warrington College of Business
Downloads 116 (344,475)

Abstract:

Loading...

911 calls, race, gentrification, mistrust, suspicion, information systems,

12.

Educational Inclusion and Behavioral Spillovers at Home

Number of pages: 38 Posted: 08 Jun 2020 Last Revised: 16 Jun 2020
RightWalk Foundation, Duke University - Fuqua School of Business, Indian Administrative Service, Govt of India and University of Florida - Warrington College of Business
Downloads 113 (350,806)

Abstract:

Loading...

Education, Inequality, Right to Education, Caste, India

13.

Non-Monotonic Effects of Financial Incentives on Mobile App Engagement

Number of pages: 58 Posted: 08 Jul 2020
College of Business, Korea Advanced Institute of Science and Technology (KAIST), University of Connecticut - Department of Operations & Information Management, College of Business, Korea Advanced Institute of Science and Technology (KAIST) and University of Florida - Warrington College of Business
Downloads 93 (398,984)

Abstract:

Loading...

financial incentives, nonlinearity, non-monotonicity, mobile app market, user engagement

14.

Retargeted Versus Generic Product Recommendations: When Is It Valuable to Give Retargeted Recommendations?

Number of pages: 37 Posted: 15 Jun 2020
Anuj Kumar, Xiang (Shawn) Wan and Xitong Li
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business and HEC Paris - Information Systems and Operations Management
Downloads 77 (446,667)

Abstract:

Loading...

Product recommendations, recommendation systems, retargeted ads, purchase funnel, field experiment

15.

Electronic Markets and Geographic Competition among Small, Local Firms

Forthcoming, Information Systems Research
Number of pages: 41 Posted: 28 Feb 2017 Last Revised: 13 Oct 2022
Brent Kitchens, Anuj Kumar and Praveen Pathak
University of Virginia - McIntire School of Commerce, University of Florida - Warrington College of Business and University of Florida
Downloads 75 (453,355)
Citation 2

Abstract:

Loading...

Electronic Markets, Daily Deals, Groupon, Geographic Competition, Small Business

16.

Is It Beneficial to Recommend Differently Priced Products? Experimental Evidence from an Online Product Recommendation System

Number of pages: 37 Posted: 26 Jun 2019
Anuj Kumar and Xiang (Shawn) Wan
University of Florida - Warrington College of Business and University of Florida - Warrington College of Business
Downloads 71 (467,041)

Abstract:

Loading...

product recommendations, collaborative filtering, latitude of price acceptance, reference price, randomized field experiment

17.

Estimating Optimal Recommendation Policy Under Heterogeneous Treatment Effect of Product Recommendation

Number of pages: 37 Posted: 01 Apr 2022
University of Florida - Warrington College of Business, University of Florida - Warrington College of Business and University of Florida, Warrington College of Business Administration, Students
Downloads 37 (620,239)

Abstract:

Loading...

Product recommendations, Heterogeneous treatment effect, Causal forests, Randomized experiment, Policy learning

18.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 17 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 32 (650,688)
Citation 3

Abstract:

Loading...

Self-service, call center, customer support, Value of web portal, Multichannel service management