Anuj Kumar

University of Florida - Warrington College of Business

337 STZ WARRINGTON COLLEGE OF BUSINESS

GAINESVILLE, FL 32611-0001

United States

SCHOLARLY PAPERS

14

DOWNLOADS
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Top 19,731

in Total Papers Downloads

2,376

CITATIONS
Rank 17,776

SSRN RANKINGS

Top 17,776

in Total Papers Citations

27

Scholarly Papers (14)

1.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Columbia University - Columbia Business School, University of Florida - Warrington College of Business and The Wharton School, University of Pennsylvania
Downloads 433 (65,242)
Citation 3

Abstract:

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Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

2.

Information Discovery and the Long Tail of Motion Picture Content

Management Information Systems Quarterly (2014), 38(4), 1057-1078
Number of pages: 34 Posted: 25 Jun 2011 Last Revised: 27 Apr 2017
Anuj Kumar, Michael D. Smith and Rahul Telang
University of Florida - Warrington College of Business, Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 328 (90,242)
Citation 6

Abstract:

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Incomplete information, product discovery, multichannel distribution, movie industry, cannibalization, movie broadcast, DVD sales and rental, Long Tail, sales distribution

3.

Product Customization and Customer Service Costs: An Empirical Analysis

Manufacturing and Service Operations Management (2011), 13(3), 347-360.
Number of pages: 33 Posted: 02 Aug 2009 Last Revised: 26 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 288 (103,987)
Citation 8

Abstract:

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product customization, product co-creation, health insurance product, field study, customer service, product familiarity

4.

Digitization and Divergence: Online School Ratings and Segregation in America

Number of pages: 41 Posted: 04 Nov 2018
Sharique Hasan and Anuj Kumar
Duke University - Fuqua School of Business and University of Florida - Warrington College of Business
Downloads 273 (110,506)
Citation 2

Abstract:

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Digitization, Schools, Inequality, Education

5.

The Impact of iPhone Exclusivity Arrangement on Demand for Smartphones

Number of pages: 36 Posted: 19 Jul 2014
Daegon Cho, Anuj Kumar and Rahul Telang
KAIST College of Business, University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 211 (142,513)

Abstract:

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6.

Why Do Stores Drive Online Sales? Evidence of Underlying Mechanisms from a Multichannel Retailer

Forthcoming in Information Systems Research, Mays Business School Research Paper No. 2500942
Number of pages: 52 Posted: 25 Sep 2014 Last Revised: 04 Mar 2019
Anuj Kumar, Amit Mehra and Subodha Kumar
University of Florida - Warrington College of Business, University of Texas at Dallas and Temple University - Department of Marketing and Supply Chain Management
Downloads 178 (168,309)

Abstract:

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Ecommerce, Multichannel customer behavior. Omnichannel retail, matching estimators, average treatment effect

7.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 39 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Rahul Telang and Anuj Kumar
Carnegie Mellon University - H. John Heinz III School of Public Policy and Management and University of Florida - Warrington College of Business
Downloads 156 (186,708)
Citation 1

Abstract:

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Self-service, call center, customer support, Value of web portal, Multichannel service management

8.

The Demand Effects of Joint Product Advertising in Online Videos

Management Science (2015), 61(8), 1921-1937
Number of pages: 48 Posted: 20 Mar 2013 Last Revised: 27 Apr 2017
Anuj Kumar and Yinliang (Ricky) Tan
University of Florida - Warrington College of Business and Tulane University - A.B. Freeman School of Business
Downloads 145 (198,412)
Citation 4

Abstract:

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Electronic commerce; product advertising; online product networks; virtual product experience; complementary products; demand spillovers; randomized field experiment; value of IT; average treatment effect

9.

Measuring the Value of Recommendation Links on Product Demand

Forthcoming in Information Systems Research
Number of pages: 48 Posted: 02 Feb 2017 Last Revised: 08 Nov 2018
Anuj Kumar and Kartik Hosanagar
University of Florida - Warrington College of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 140 (204,085)
Citation 1

Abstract:

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Product recommendation network, electronic commerce, randomized field experiment, sponsored product advertising, average treatment effect

10.

IExclusivity: An Effect of Iphone Exclusivity Arrangement on Demand for Smartphones

KAIST College of Business Working Paper Series No. 2016-004
Number of pages: 65 Posted: 28 Apr 2016
Daegon Cho, Anuj Kumar and Rahul Telang
KAIST College of Business, University of Florida - Warrington College of Business and Carnegie Mellon University
Downloads 97 (266,978)

Abstract:

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11.

Electronic Markets and Geographic Competition among Small, Local Firms

Forthcoming, Information Systems Research
Number of pages: 41 Posted: 28 Feb 2017 Last Revised: 27 Jun 2019
Brent Kitchens, Anuj Kumar and Praveen Pathak
University of Virginia - McIntire School of Commerce, University of Florida - Warrington College of Business and University of Florida
Downloads 57 (360,957)

Abstract:

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Electronic Markets, Daily Deals, Groupon, Geographic Competition, Small Business

12.

Remedying Education with Personalized Homework: Evidence from a Randomized Field Experiment in India

Number of pages: 43 Posted: 30 Mar 2016 Last Revised: 17 Jun 2018
Anuj Kumar and Amit Mehra
University of Florida - Warrington College of Business and University of Texas at Dallas
Downloads 50 (383,159)

Abstract:

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Economics of Education, Education Production Function, Personalized Learning, Adaptive Learning, ICT and Education

13.

Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center

Information Systems Research (2012), 23(3), 721-737
Number of pages: 17 Posted: 30 Nov 2009 Last Revised: 29 Apr 2017
Anuj Kumar and Rahul Telang
University of Florida - Warrington College of Business and Carnegie Mellon University - H. John Heinz III School of Public Policy and Management
Downloads 17 (532,096)
Citation 8

Abstract:

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Self-service, call center, customer support, Value of web portal, Multichannel service management

14.

Is It Beneficial to Recommend Differently Priced Products? Experimental Evidence from an Online Product Recommendation System

Number of pages: 37 Posted: 26 Jun 2019
Anuj Kumar and Xiang (Shawn) Wan
University of Florida - Warrington College of Business and University of Florida - Warrington College of Business
Downloads 3 (620,272)

Abstract:

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product recommendations, collaborative filtering, latitude of price acceptance, reference price, randomized field experiment