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Harvard Business School
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Churn, Retention, Field Experiment, Pricing, Nonlinear pricing, Tariff/Plan choice, Targeting
Churn, retention, proactive churn management, field experiments, heterogeneous treatment effect, random forest, customer relationship management, machine learning
Customer Relationship Management (CRM), Field experiments, Targeting, Churn, Retention, Mobile
Pricing, Nonlinear Pricing, Discrete/Continuous Choice Model, Three-Part Tariffs, Uncertainty, Learning, Free products
Churn, retention, contractual settings, access services, hidden Markov models, RFM, latent variable models
churn, retention, contractual settings, access services, hidden Markov models, RFM, latent variable models
Customer Relationship Management (CRM), Deep Exponential Families, Probabilistic Machine Learning, Cold Start Problem
Churn, retention, attrition, customer relationship management, customer base analysis, hidden Markov models, latent variable models
Freemium, Retention, Monetization, Gaming, Field Experiments
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