Francesco Polese

University of Salerno Medicine Campus - Department of Medicine and Surgery

Associate Professor of Business Management

Via Salvador Allende

Baronissi , SA 84081

Italy

http://areadocenti.eco.unicas.it/polese/

  • University of Salerno Medicine Campus - Department of Medicine and Surgery

SCHOLARLY PAPERS

73

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81

Scholarly Papers (73)

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1.

An Efficient Value Chain, or a Service Value Network? Best Practices Deriving from Zara

Managerial and Entrepreneurial Developments in the Mediterranean Area, EuroMed Press, p. 2051
Number of pages: 31 Posted: 03 Aug 2011 Last Revised: 10 May 2012
Francesco Polese, Andrea Moretta Tartaglione, Sandra Sarno and Luca Carrubbo
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Cassino, CSEF - University of Naples Federico II and University of Salerno
Downloads 1,839 (19,981)

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Service Value Network, Service Economy, Retailing, Service Value Chain, Service Dominant Logic

2.

Il rapporto impresa-territorio tra efficienza locale, efficacia di contesto e sostenibilità ambientale (The Firm-Territory Relationship between Local Efficiency, Context Effectiveness and Environmental Sustainability)

Barile, S., Saviano, M, Polese, F., Di Nauta, P. (2012), “Il rapporto impresa-territorio tra efficienza locale, efficacia di contesto e sostenibilità ambientale”, in Referred Electronic Conference Proceeding Convegno Sinergie “Il territorio come giacimento di vitalità per l’impresa”, pp. 387-402, IS
Number of pages: 16 Posted: 28 Feb 2013 Last Revised: 27 May 2014
Sergio Barile, Marialuisa Saviano, Francesco Polese and Primiano Di Nauta
Sapienza University of Rome, University of Salerno, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Foggia - Department of Economics
Downloads 851 (61,328)

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Rapporto impresa-territorio, efficienza, efficacia, sostenibilità, firm-territory relationship, viable systems approach, efficiency, effectiveness, sustainability

3.

An Introduction to the Viable Systems Approach and Its Contribution to Marketing

Journal of Business Market Management, Vol. 5, No. 2, pp.54-78 (2012)
Number of pages: 8 Posted: 04 Jul 2013
Sergio Barile, Jaqueline Pels, Francesco Polese and Marialuisa Saviano
Sapienza University of Rome, Universidad Torcuato Di Tella, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Salerno
Downloads 521 (115,311)

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Systems Thinking, Viable Systems Approach, Marketing

4.

The Influence of Networking Culture and Social Relationships on Value Creation

Polese, F. (2009), “The Influence of networking culture and social relationships on value creation”, in Quaderni di Sinergie, “Firms' Management: Processes, Networks and Value”, n.16, supplemento al n. 80 Sett-Dic, pp. 193-215, ISSN: 0393-5108.
Number of pages: 29 Posted: 12 May 2012 Last Revised: 28 May 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 506 (119,521)
Citation 2

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value creation, value pyramid, network, social relations, Viable System approach (VSA)

5.

Toward a Service (Eco)Systems Perspective on Value Creation

Wieland, H., Polese, F., Vargo, S., Lusch, R. (2012), “Toward a Service (Eco)Systems Perspective on Value Creation”, in International Journal of Service Science, Management, Engineering and Technology, Vol. 3, Jul-Sep., No.3, pp. 12-24, ISSN: 1947-959X.
Number of pages: 13 Posted: 21 May 2014
Heiko Wieland, Francesco Polese, Stephen Vargo and Robert Lusch
University of Hawaii, University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Hawaii and University of Arizona - Department of Marketing
Downloads 505 (119,790)
Citation 3

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Actor-to-Actor (A2A), Exchange, Service Models, Service-Dominant Logic, Service-for-Service Exvhange, Value co-creation

6.

B2B is Not an Island

Journal of Business & Industrial Marketing, Vol. 24, No. 5/6, pp. 337-350
Number of pages: 16 Posted: 19 Nov 2009 Last Revised: 10 May 2012
Evert Gummesson and Francesco Polese
Stockholm University - School of Business and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 498 (121,787)
Citation 13

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Network theory, many-to-many marketing, service-dominant logic, service

7.

A Brief Review of Systems Theories and Their Managerial Applications

Mele, C., Pels, J., Polese, F. (2010), “A brief review of systems theories and their managerial applications”, in Service Science, Vol.2 No.1/2, pp. 126-135, ISSN: 2164-3962 (print), ISSN: 2164-3970 (on-line), ISBN: 978-1-4276-2090-3.
Number of pages: 13 Posted: 11 May 2012 Last Revised: 28 May 2014
Cristina Mele, Jaqueline Pels and Francesco Polese
University of Naples, Universidad Torcuato Di Tella and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 466 (131,916)
Citation 8

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Systems Theories, Systems Thinking

8.

Service Logic, Value Co-Creation and Networks: Three Dimensions Fostering Inter-Organisational Relationships: Competitiveness in the Boating Industry

Proceedings of the '12th QMOD and Toulon-Verona' Conference, Verona, 27-29 August
Number of pages: 25 Posted: 05 Oct 2009 Last Revised: 10 May 2012
Francesco Polese, Giuseppe Russo and Luca Carrubbo
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Cassino - Faculty of Economics and University of Salerno
Downloads 447 (138,811)
Citation 1

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Service Dominant Logic, Service Science, Service Networks, Value Co-creation, Business Competitiveness, Boating Industry, Inter-Organisational Relationships, Service Supply Chain

9.

The Viable Systems Approach and Its Potential Contribution to Marketing Theory

Contributions to Theoretical and Practical Advances in Management: A Viable System Approach, p. 139
Number of pages: 41 Posted: 31 Aug 2011 Last Revised: 10 May 2012
Sergio Barile and Francesco Polese
Sapienza University of Rome and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 310 (208,455)
Citation 8

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Viable systems, VSA, complexity, decision making

10.

New Tourism Trends: Between Quality and Sustainable Tourism

Proceedings of the '9th Toulon Verona' Conference, Paisley, 7-8 September
Number of pages: 11 Posted: 18 Nov 2009 Last Revised: 14 Apr 2014
T. Scafarto, M. Sansone, Francesco Polese and V. Formisano
University of Cassino, University of Cassino, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Cassino
Downloads 261 (249,295)
Citation 1

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tourism, tourism trends, tourism sustainability

11.

Service Dominant Logic and Its Application on Tourism Phenomena

Impresa Ambiente e Management,Vol. 2, No.1, pp.5-36, 2008
Number of pages: 31 Posted: 03 Aug 2011 Last Revised: 17 Nov 2013
Francesco Polese and Luca Carrubbo
University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Salerno
Downloads 259 (251,216)

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Service dominant logic, tourism, RBV, relational approach, value co-creation, networks

12.

Networking Approaches for Sustainable Destination Management

Adavnces in Tourism Marketing, pp. 113-124
Number of pages: 17 Posted: 19 Nov 2009 Last Revised: 10 May 2012
Francesco Polese and Antonio Minguzzi
University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Molise
Downloads 256 (254,207)

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13.

Il cambiamento quale fattore strategico per la sopravvivenza delle organizzazion imprenditoriali (Change as strategic leverage for organizations' survival)

Barile, S., Polese, F., Carrubbo, L. (2012), “Il Cambiamento quale Fattore Strategico per la Sopravvivenza delle Organizzazioni Imprenditoriali”, in Barile, S., Polese, F., Saviano, M. (a cura di), Immaginare l’innovazione, e-book Giappichelli Editore, Torino, pp. 2-32, ISBN: 978-88-348-3874-7.
Number of pages: 38 Posted: 21 May 2014
Sergio Barile, Francesco Polese and Luca Carrubbo
Sapienza University of Rome, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Salerno
Downloads 251 (259,346)

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Change, change management, system adaptation, sustainable development

14.

Il Turnaround (The Turnaround)

Polese, F. (2004), “Il turnaround: le fasi del processo, i protagonisti”, in Pellicano, M. (a cura di), Il governo strategico dell’impresa, Giappichelli Editore, Torino, pp. 328-353, ISBN: 88-348-4670-2.
Number of pages: 30 Posted: 29 May 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 249 (261,364)

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Turnaround, Creazione di valore

15.

Theorical Underpinning to Successful Value Co-Creation

Polese, F., Pels, J.,Brodie, R. (2011), "Theorical Underpinning to Successful Value Co-creation", in Gummesson, E., Mele, C., Polese, F. (a cura di), Service-Dominant Logic, Network & Systems Theory and Service Science: Integrating three perspectives for a new service agenda, Giannini Editore, Napol
Number of pages: 23 Posted: 11 May 2012 Last Revised: 28 May 2014
Francesco Polese, Jaqueline Pels and Roderick Brodie
University of Salerno Medicine Campus - Department of Medicine and Surgery, Universidad Torcuato Di Tella and University of Auckland Business School
Downloads 227 (286,121)

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Value co-creation, Viable System Approach

16.

A Viable Systems Approach to Relationship Management in S-D Logic and Service Science

Polese, F., Di Nauta, P. (2013), “A Viable Systems Approach to Relationship Management in S-D Logic and Service Science”, in Business Administration Review, Schäffer-Poeschel, Vol.73, No.2, Mar-Apr, pp.113-129, ISSN: 0342-7064.
Number of pages: 17 Posted: 21 May 2014
Francesco Polese and Primiano Di Nauta
University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Foggia - Department of Economics
Downloads 192 (334,962)

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Service-Dominant logic (S-D logic); Service Science (SS); Relationship management; Viable Systems Approach

17.

Viable Service Systems and Decision Making in Service Management

Journal of Service Management, Vol. 23, No. 4, pp. 498-526 (2012), ISSN: 1757-5818
Number of pages: 14 Posted: 04 Jul 2013
Ralph Badinelli, Irene Ng, Francesco Polese, Marialuisa Saviano and Primiano Di Nauta
Virginia Tech, University of Warwick, University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Salerno and University of Foggia - Department of Economics
Downloads 190 (338,316)

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Service systems, Complex service systems, Viable Systems Approach, Decision making, Fuzzy logic, Complexity

18.

Service Dominant Logic and Service Science: A Contribute Deriving from Network Theories

Barile, S., Polese, F. (2009), “Service Dominant Logic and Service Science: a contribute deriving from network theories”, in Gummesson, E., Mele, C., Polese, F. (a cura di), Service Science, S-D logic and network theory, Giannini Editore, Napoli, p.11, ISBN13: 978-88-7431-452-2.
Number of pages: 22 Posted: 08 Nov 2011 Last Revised: 03 Sep 2021
Sergio Barile and Francesco Polese
Sapienza University of Rome and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 185 (346,640)
Citation 10

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service science, management and engineering, service-dominant logic, service science, many to many, Viable System Approach

19.

Service Science, S-D Logic and Network Theory: Integrating the Perspectives for a New Research Agenda

Gummesson, E., Mele, C., Polese, F. (2009), “Service Science, S-D logic and network theory: Integrating the perspectives for a new research agenda”, in Gummesson, E., Mele, C., Polese, F. (a cura di), Service Science, S-D logic and network theory, Giannini Editore, Napoli, pp.1-6, ISBN13: 978-88-743
Number of pages: 10 Posted: 29 May 2014
Evert Gummesson, Cristina Mele and Francesco Polese
Stockholm University - School of Business, University of Naples and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 181 (353,616)
Citation 2

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Service Science, Service-Dominant logic, Network Theory

20.

S-D Logic Research Directions and Opportunities: The Perspective of Systems, Complexity and Engineering

Ng, I., Badinelli, R., Polese, F., Di Nauta, P., Löbler, H., Halliday, S. (2012), "S-D Logic Research Directions and Opportunities: The Perspective of Systems, Complexity and Engineering", in Marketing Theory, Vol.12, No.2, pp. 213-217, ISSN:1470-5931, DOI:10.1177/1470593111429519.
Number of pages: 5 Posted: 22 May 2014
Irene Ng, Ralph Badinelli, Francesco Polese, Primiano Di Nauta, Heldge Lobler and Sue Halliday
University of Warwick, Virginia Tech, University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Foggia - Department of Economics, University of Hawaii and University of Hawaii
Downloads 173 (367,913)
Citation 1

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systems theory, network theory, value co-creation

21.

A Theoretical Framework for Measuring Value Creation Based on Viable Systems Approach (VSA)

in Barile, S. (a cura di), Contributions to Theoretical and Practical Advances in Management, Viable Systems Approach, ARACNE Editrice, Roma, 2013, ISBN 978-88-548-6082-7
Number of pages: 46 Posted: 03 Jul 2013
Sergio Barile, Francesco Polese, Mario Calabrese, Francesca Iandolo and Luca Carrubbo
Sapienza University of Rome, University of Salerno Medicine Campus - Department of Medicine and Surgery, Sapienza University of Rome, Sapienza University of Rome and University of Salerno
Downloads 162 (389,499)

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22.

Immaginare l'innovazione (Imaging Innovation)

Barile, S., Polese, F., Saviano, M. (2012) Immaginare l’innovazione, Giappichelli Editore, Torino, ISBN: 978-88-348-3874-7.
Number of pages: 146 Posted: 22 May 2014
Sergio Barile, Francesco Polese and Marialuisa Saviano
Sapienza University of Rome, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Salerno
Downloads 161 (391,612)

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Approccio Sistemico Vitale, Cambiamento, Co-creazione di valore, Innovazione, Innovation, Shift, Viable Systems Approach, Value co-creation

23.

Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science

Barile, S., Polese, F. (2010), “Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science”, in Service Science, Vol.2 No.1/2, pp. 21-40, ISBN: 978-1-4276-2090-3.
Number of pages: 23 Posted: 12 May 2012 Last Revised: 28 May 2014
Sergio Barile and Francesco Polese
Sapienza University of Rome and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 152 (411,194)
Citation 4

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Service science, service-dominant logic, service systems, viable systems approach, smart

24.

Value and Networks as Cornerstones of the Marketing Discipline

Editorial of Special Issue Mercati & Competitività, 2010, n.1, ISSN: 1826-7386
Number of pages: 10 Posted: 15 Apr 2014
Evert Gummesson, Cristina Mele and Francesco Polese
Stockholm University - School of Business, University of Naples and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 144 (429,497)

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Service, Marketing, Network

25.

Riflessioni Su Nascita E Sviluppo Della Scienza Del Servizio (Service Science, Management and Engineering)

Polese, F. (2008), "Service Science, Management and Engineering: Riflessioni su nascita e sviluppo della Scienza del Servizio", in Impresa, Ambiente, Management, Vol. II, No.2, pp.153-177, ISSN: 1972-2036.
Number of pages: 29 Posted: 18 Nov 2009 Last Revised: 06 Jun 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 140 (439,294)
Citation 1

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Service Science, Service Dominant Logic, Servizi, ASV, Co-creazione del valore, Networks

26.

Il Governo Dei Sistemi Complessi Tra Competenze Attuali E Capacità Potenziali (The Government Of Complex Systems Between Current Competences and Potential Capabilities)

Barile, S., Calabrese, M., Polese, F., Saviano, M. (2013), “Il governo dei sistemi complessi tra competenze attuali e capacità potenziali”, in Barile, S., Eletti, V., Matteuzzi, M. (a cura di), Decisioni e scelte in contesti complessi, Cedam-Kluwer, Lavis, pp.261-294.
Number of pages: 34 Posted: 21 May 2014 Last Revised: 27 May 2014
Sergio Barile, Mario Calabrese, Francesco Polese and Marialuisa Saviano
Sapienza University of Rome, Sapienza University of Rome, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Salerno
Downloads 135 (452,254)

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Complessità, Competenze, Capacità, Approccio Sistemico Vitale

27.

The Emerging Perspective of Service Science for Management and Marketing Research

Polese, F., MorettaTartaglione, A., Sarno, S. (2010), “The emerging perspective of Service Science for management and marketing research”, in Impresa, Ambiente, Management, Anno IV, n.3/2010, Sett.-Dic., pp. 331-353, ISSN: 1972-2036.
Number of pages: 27 Posted: 12 May 2012 Last Revised: 28 May 2014
Francesco Polese, Andrea Moretta Tartaglione and Sandra Sarno
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Cassino and CSEF - University of Naples Federico II
Downloads 130 (466,298)

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Service, Service Science, Service Dominant logic, Management and Marketing Studies

28.

L'Approccio Sistemico Vitale per l'Analisi del Territorio: Il Caso del Parco Nazionale del Vesuvio (The Viable Systems Approach to the Territory Analysis: the Case of the Vesuvius National Park)

Polese, F. (2002), “L’approccio sistemico vitale per l’analisi del territorio: Il caso del Parco Nazionale del Vesuvio”, in Esperienze d’impresa, No.2/02, pp.121-139, ISSN: 1971-5293.
Number of pages: 22 Posted: 10 May 2012 Last Revised: 05 Jun 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 127 (474,838)
Citation 1

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Approccio Sistemico Vitale, Analisi del Territorio

29.

The Contribution of VSA and SDL Perspectives to Strategic Thinking in Emerging Economies

Managing Service Quality, Vol. 24, No. 6, pp. 565-591.
Number of pages: 9 Posted: 29 Oct 2014
Jaqueline Pels, Sergio Barile, Marialuisa Saviano, Francesco Polese and Luca Carrubbo
Universidad Torcuato Di Tella, Sapienza University of Rome, University of Salerno, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Salerno
Downloads 125 (480,795)

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Emerging economies, Service-Dominant Logic, Emerging markets, Inclusive business, Viable Systems Approach

30.

Un'Analisi Relazionale Dei Processi Di Internazionalizzazione Delle Imprese Minori. Il Ruolo Del Temporary Manager (A Relational Analisys of the Minor Enterprises' Internationalisation Processes. The Role of the Temporary Manager)

Polese, F. (2004),“Un’analisi relazionale dei processi di internazionalizzazione delle imprese minori. Il ruolo del temporary manager”; in Sinergie, “Riflessioni sul vantaggio competitivo”, Gennaio-Aprile, No.63, pp.119-144, ISSN: 0393-5108.
Number of pages: 31 Posted: 13 May 2012 Last Revised: 04 Jun 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 119 (499,486)

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Temporary Manager, internazionalizzazione, impresa minore, internationalisation, small enterprises

31.

Configurational Fit: Pathway for Successful Value Co-Creation

Impresa, Ambiente, Management, Anno IV, No. 3, Settembre-Dicembre 2010, pp. 351-368
Number of pages: 23 Posted: 13 May 2012
Jaqueline Pels and Francesco Polese
Universidad Torcuato Di Tella and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 119 (499,486)

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Configurational fit, value co-creation, viable systems approach, co-creazione di valore, Approccio Sistemico Vitale

32.

Service Science and Innovation Management: Sustainable Service and Quality Performance in the Value Co-Creating Age

Proceedings of 12th QMOD and Toulon-Verona Conference, 27-29 August
Number of pages: 21 Posted: 03 Aug 2011 Last Revised: 12 Sep 2014
Francesco Polese, Sandra Sarno and Luca Carrubbo
University of Salerno Medicine Campus - Department of Medicine and Surgery, CSEF - University of Naples Federico II and University of Salerno
Downloads 119 (499,486)

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Service Science, Innovation Management, Service Innovation, Total Quality Management, Customer Relationship Management, Service Quality

33.

The Strategic Role of Local Banks’ Networks for Quality Standards of Corporate Banking Services for SMEs

Proceedings of the “11th Toulon Verona” Conference – Quality in Services: Higher Education; Health Care; Local Government; Tourism; Sport, 4-5 September, pp. 643-658
Number of pages: 20 Posted: 19 Nov 2009 Last Revised: 10 May 2012
Michele Modina and Francesco Polese
University of Molise - Dipartimento di Scienze Economiche Gestionali e Sociali and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 119 (499,486)

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Local banks, bank network, SMEs, bank services, local development

34.

L’Internazionalizzazione Nel Business Aeronautico: Il Challenge Di Alenia Aeronautica Quale Global Player (Internationalization in Business Aviation: The Challenge of Alenia Aeronautica Like Global Player)

Polese, F., Proietti, L.(2007),“L’internazionalizzazione nel business aeronautico: il challenge di Alenia Aeronautica quale global player”, in Atti del “6TH International Congress on Marketing Trends, Organized by ESCP-EAP”, 26-27 Gennaio, Parigi, Francia, pp.1-32.
Number of pages: 32 Posted: 19 Nov 2009 Last Revised: 10 Jun 2014
Francesco Polese and Luca Proietti
University of Salerno Medicine Campus - Department of Medicine and Surgery and CUEIM - Consorzio Universitario di Economia Industriale e Manageriale
Downloads 113 (519,349)

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imprese areonautiche, marketing, internazionalizzazione

35.

The Stategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs

11th Toulon-Verona Conference 2008 Quality In Services
Number of pages: 15 Posted: 05 Aug 2009 Last Revised: 11 Nov 2009
Michele Modina and Francesco Polese
University of Molise - Dipartimento di Scienze Economiche Gestionali e Sociali and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 112 (522,828)
Citation 3

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Local banks, bank network, SMEs, bank services, local development.

36.

Networking Approaches for Sustainable Destination Management: An Italian Case Study

Polese, F., Minguzzi, A. (2007), “Networking approaches for sustainable destination management: an Italian case study” in ATMC 2007 - Advances in Tourism Marketing Conference on Destination and Event Marketing: Managing Networks, Università di Valencia, pp. 1-13, ISBN: 9788437068671.
Number of pages: 13 Posted: 11 May 2012 Last Revised: 27 May 2014
Francesco Polese and Antonio Minguzzi
University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Molise
Downloads 110 (529,938)

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Destination management, sustainable development, sustainable tourism, tourism networks

37.

Value Co-Creation: Using a Viable Systems Approach to Draw Implications from Organizational Theories

Mercati & Competitività, No.1/12, pp.19-38, 2012
Number of pages: 20 Posted: 22 May 2014
Jaqueline Pels, Francesco Polese and Roderick Brodie
Universidad Torcuato Di Tella, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Auckland Business School
Downloads 109 (533,449)

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Value co-creation, configuration theory, structuration theory, effectuation theory and governance theory, viable system approach

38.

Linking the Viable System and Many-to-Many Network Approaches to Service Dominant Logic and Service Science

Barile, S., Polese, F. (2010), “Linking the viable system and many-to-many network approaches to service-dominant logic and service science”, in International Journal of Quality and Service Sciences, Vol.2 No.1, pp. 23-42, ISSN: 1756-669X, DOI 10.1108/17566691011026586.
Number of pages: 23 Posted: 12 May 2012 Last Revised: 28 May 2014
Sergio Barile and Francesco Polese
Sapienza University of Rome and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 104 (552,367)
Citation 3

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Systems theory, Networking, Customer service management

39.

Information Asymmetry and Co-Creation in Health Care Services

Australasian Marketing Journal (AMJ), Vol. 22, Issue 3, pp. 205–217.
Number of pages: 3 Posted: 29 Oct 2014
Sergio Barile, Marialuisa Saviano and Francesco Polese
Sapienza University of Rome, University of Salerno and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 99 (571,970)
Citation 1

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Information asymmetry; Co-creation; Health care service; Viable Systems Approach (vSa); Service-Dominant Logic (S-DL)

40.

Key Dimensions of Service Systems: Interaction in Social & Technological Networks to Foster Value Co-Creation

Mele, C., Polese, F. (2011), “Key dimensions of Service Systemsin Value-Creating Networks”, in Demirkan, H., Spohrer, J., Krishna, V. (eds), in The Science of Service Systems, Springer, pp. 37-59, ISBN: 978-1-4419-8269-8, DOI 10.1007/978-1-4419-8270-4.
Number of pages: 27 Posted: 10 May 2012 Last Revised: 05 Jun 2014
Cristina Mele and Francesco Polese
University of Naples and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 97 (579,687)
Citation 7

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Value, Network, Customers, People, Information, Technology

41.

Local Government and Networking Trends Supporting Sustainable Tourism: Some Empirical Evidence

Cultural Tourism and Sustainable Local Development, pp. 131-148
Number of pages: 25 Posted: 18 Nov 2009 Last Revised: 10 May 2012
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 93 (595,568)
Citation 4

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destination management, territorial sustainable development, sustainable tourism, tourism networks, territorial parks

42.

Service Research Integration and Future Directions – The Naples Forum on Service

Editorial of the Special Issue of Service Science, 2012, Vol.4 No.2, pp.118-120, DOI: 10.1287/serv.1120.0011
Number of pages: 3 Posted: 15 Apr 2014
Ralph Badinelli, Francesco Polese and Cristina Mele
Virginia Tech, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Naples
Downloads 84 (633,895)

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service science; service dominant logic; viable systems approach; many-to-many marketing; service research

43.

The Inefficient Governance of a Net with No Brain. An Analysis of Town Centre Management

Downloads 84 (633,895)

The Inefficient Governance of a Net with No Brain. An Analysis of Town Centre Management

XXII ARETHUSE Conference on Local Resources Governance, Termoli, 26-28 September
Number of pages: 23 Posted: 18 Nov 2009 Last Revised: 10 May 2012
Francesco Polese and Andrea Moretta Tartaglione
University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Cassino
Downloads 48 (866,056)

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Town City Centre, Town Centre Management, local resources

The Inefficient Governance of a Net with no Brain. An Analysis of Town Centre Management

Impresa, Ambiente, Management, Anno VI, No. 1, pp. 55-78, 2012
Number of pages: 30 Posted: 18 Nov 2013
Francesco Polese, Andrea Moretta Tartaglione and Luca Carrubbo
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Cassino and University of Salerno
Downloads 36 (979,341)

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Town City Centre, Town Centre Management, local resources

44.

Smart Energy Management: A Viable Systems Approach Perspective

Business Systems Review, Vol 1. Issue 1. pp. 202-224, 2012
Number of pages: 23 Posted: 14 Nov 2012
Francesco Polese, Luca Carrubbo and Primiano Di Nauta
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Salerno and University of Foggia - Department of Economics
Downloads 83 (638,380)

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Viable Systems Approach, Smart Energy Grid, Complex Service Systems, Energy Agenda, Demand Side Management

45.

Managing Business Relationships: Between Service Culture and Viable Systems Approach

Esperienze d'Impresa, Vol. 2, pp. 135-158
Number of pages: 28 Posted: 03 Aug 2011 Last Revised: 10 May 2012
Francesco Polese, Luca Carrubbo and Giuseppe Russo
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Salerno and University of Cassino - Faculty of Economics
Downloads 82 (642,840)
Citation 4

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Viable Systems Approach, Inter-firm relationships, Service systems, Service culture, System interactions

46.

Value Creation and Related Measurement in Universities - An Empirical Application

Downloads 82 (642,840)

Value Creation and Related Measurement in Universities - An Empirical Application

Total Quality Management, Vol. 17, No. 2, March, pp. 243-263
Number of pages: 24 Posted: 19 Nov 2009 Last Revised: 10 May 2012
Francesco Polese and Giulia Monetta
University of Salerno Medicine Campus - Department of Medicine and Surgery and CSEF - University of Naples Federico II
Downloads 46 (883,291)

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Universities, evaluation, assessment, service quality

Value Creation and Related Measurement in Universities. An Empirical Application

Polese, F., Monetta, G. (2003), “Value creation and related measurement in universities. An empirical application”, in Atti del “6th Toulon Verona Conference on Quality In Higher Education, Health Care and Local Government”, pp.115-124, Settembre, Oviedo, Spagna.
Number of pages: 12 Posted: 11 May 2012 Last Revised: 28 May 2014
Francesco Polese and Giulia Monetta
University of Salerno Medicine Campus - Department of Medicine and Surgery and CSEF - University of Naples Federico II
Downloads 36 (979,341)

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Value creation, Universities

47.

Integrating the 3 Pillars of the 2011 Naples Forum on Service: S-D logic, Network & Systems Theory and Service Science

Gummesson, E., Mele, C., Polese, F. (2011), “Integrating the 3 Pillars of the 2011 Naples Forum on Service: S-D logic, Network & Systems Theory and Service Science”, in Gummesson, E., Mele, C., Polese, F. (a cura di), Service-Dominant Logic, Network & Systems Theory and Service Science: Integrating
Number of pages: 5 Posted: 29 May 2014
Evert Gummesson, Cristina Mele and Francesco Polese
Stockholm University - School of Business, University of Naples and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 77 (666,472)
Citation 3

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Service-Dominant logic, Service Science, Viable Systems Approach, Network Theory

48.

L'Integrazione Sistemica Degli Aggregati Reticolari Di Impresa (Systemic Integration of the Enterprise's Reticular Aggregates)

Polese, F. (2004), L’integrazione sistemica degli aggregati reticolari di impresa, Collana di studi di tecnica aziendale del Dipartimento di Scienze della Gestione d’Impresa, Facoltà di Economia dell’Università degli Studi di Roma “La Sapienza”; CEDAM, Padova, ISBN: 88-13-25494-6.
Number of pages: 277 Posted: 14 May 2012 Last Revised: 04 Jun 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 77 (666,472)

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49.

Advances in Service Research for the Understanding and the Management of Service in Healthcare Networks

Gummesson, E., Mele, C., Polese, F. (a cura di), System Theory and Service Science: Integrating Three Perspectives In a New Service Agenda, Giannini, Napoli, 14-17 giugno, 2013, ISBN13978-887431-684-7
Number of pages: 23 Posted: 03 Jul 2013
Capunzo Mario, Francesco Polese, Giovanni Boccia, Luca Carrubbo, Fabio Clarizia and Francesco De Caro
CSEF - University of Naples Federico II, University of Salerno Medicine Campus - Department of Medicine and Surgery, CSEF - University of Naples Federico II, University of Salerno, University of Cassino and CSEF - University of Naples Federico II
Downloads 73 (686,536)

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Healthcare service eco-system, smart service systems, healthcare networks, systems approach, value co-creation

50.

VSA and SDL Contribution to Strategic Thinking in Emerging Economies

Pels, J., Barile, S., Saviano, M., Polese, F. (2013), “VSA and SDL Contribution to Strategic Thinking in Emerging Economies”, in Gummesson, E., Mele, C., Polese, F. (a cura di), Service-Dominant Logic, Network & Systems Theory and Service Science: integrating three perspectives for a new Service Age
Number of pages: 26 Posted: 04 Jul 2013 Last Revised: 27 May 2014
Jaqueline Pels, Sergio Barile, Marialuisa Saviano and Francesco Polese
Universidad Torcuato Di Tella, Sapienza University of Rome, University of Salerno and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 70 (702,359)

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Inclusive Business, Viable Systems Approach, Service Dominant Logic, Service Science, Emerging Economies/Markets

51.

Perspective Shifts in Marketing: Toward a Paradigm Change?

Service Science, Vol. 4, No. 2/12, pp.121-134, June 2012, ISSN: 2164-3970
Number of pages: 4 Posted: 04 Jul 2013
Golinelli Gaetano Maria, Sergio Barile, Marialuisa Saviano and Francesco Polese
Sapienza University of Rome, Sapienza University of Rome, University of Salerno and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 69 (707,919)

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paradigm change, viable systems approach, service-dominant logic, relationship marketing, service science

52.

The Contribute of Viable System Approach in Directing and Managing Inter-Firm Relationships

Managerial and Entrepreneurial Developments in the Meditteranean Area, October, p. 2052
Number of pages: 30 Posted: 03 Aug 2011 Last Revised: 27 May 2019
Francesco Polese, Giuseppe Russo and Luca Carrubbo
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Cassino - Faculty of Economics and University of Salerno
Downloads 65 (730,641)

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Viable Systems Approach, Inter-firm Relationships, Service Systems, Service Value Network, System Interactions

53.

Le Imprese Turistiche Tra Difficoltà E Prospettive Di Sviluppo (The Tourism Companies Among Difficulties and Development Prospects)

Impresa, Ambiente, Management, Anno I, No. 0, Giugno, pp. 5-25
Number of pages: 24 Posted: 19 Nov 2009 Last Revised: 10 Jun 2014
T. Scafarto, V. Formisano and Francesco Polese
University of Cassino, University of Cassino and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 59 (767,488)

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turismo, sviluppo, imprese minori turistiche, network vitali, banche locali

54.

La Propensione All'Investimento in Information & Communication Technology Delle Piccole E Medie Imprese (The Propensity to Invest in Information & Communication Technology of Small and Medium Enterprises)

Gatti, C., Polese, F., Ricotta, F. (2006), “La propensione all’investimento in Information & Communication Technology delle Piccole e Medie Imprese”, in Sinergie, Rapporti di Ricerca sul tema “Nuove tecnologie e modelli di e-business per le Piccole e Medie Imprese nel campo delle ICT”, Vol.1 – “Biso
Number of pages: 50 Posted: 11 May 2012 Last Revised: 27 May 2014
Corrado Gatti, Francesco Polese and Francesco Ricotta
University of Rome Tor Vergata - Dipartimento di Studi sull’Impresa, University of Salerno Medicine Campus - Department of Medicine and Surgery and Independent
Downloads 58 (773,955)

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Information & Communication Technologies, Piccole e Medie Imprese

55.

Riflessioni Sulla Governance Dei Progetti Di Ricerca Industriale: Evidenze Empiriche (Reflections on the Governance of Industrial Research Projects: Empirical Evidence)

Polese, F. (2007), “Riflessioni sulla governance dei progetti di ricerca industriale. Evidenze empiriche”, in Impresa, Ambiente, Management, Vol. I, No.2, Dicembre, pp. 21-53, ISSN: 1972-2036.
Number of pages: 36 Posted: 12 May 2012 Last Revised: 28 May 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 57 (780,630)

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Ricerca industriale, Imprese, Università

56.

Between Service Culture, Empathy and Ethical Behaviour: Insights Derived From the Viable Systems Approach

Polese, F., Quattrociocchi, B. (2011), "Between service culture, empathy and ethical behaviour: insights derived from the Viable Systems Approch", in Gummesson, E., Mele, C., Polese, F. (a cura di), Service-Dominant Logic, Network & Systems Theory and Service Science: Integrating three perspectives
Number of pages: 21 Posted: 11 May 2012 Last Revised: 28 May 2014
Francesco Polese and Bernardino Quattrociocchi
University of Salerno Medicine Campus - Department of Medicine and Surgery and Sapienza University of Rome
Downloads 57 (780,630)

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Service Dominant logic, Service Science, Viable Systems Approach, Ethics

57.

Il Manager a Tempo (Temporary Manager)

Polese, F. (2004), Il manager a tempo, Aracne, Roma, ISBN: 88-7999-763-7.
Number of pages: 10 Posted: 13 May 2012 Last Revised: 04 Jun 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 55 (794,547)

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manager a tempo, temporary management

58.

Service Logic, Value Co-Creation and Networks: Three Dimensions Fostering Inter-Organizational Relationships: Competitiveness in the Boating Industry

Proceedings of the 12th QMOD and Toulon-Verona Conference, 27-29 August
Number of pages: 25 Posted: 03 Aug 2011 Last Revised: 10 May 2012
Francesco Polese, Giuseppe Russo and Luca Carrubbo
University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Cassino - Faculty of Economics and University of Salerno
Downloads 53 (808,753)
Citation 1

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Service Dominant Logic, Service Science, Service Networks, Value Co-creation, Business Competitiveness, Boating Industry, Inter-Organisational Relationships, Service Supply Chain

59.

Sistemi Integrati Di Gestione (Integrated Management Systems)

Polese, F. (2004), “Sistemi integrati di gestione”, in Pellicano, M. (a cura di), Il governo strategico dell’impresa, Giappichelli Editore, Torino, pp. 527-540, ISBN: 88-348-4670-2.
Number of pages: 19 Posted: 29 May 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 49 (838,926)

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Sistemi di gestione, Processi aziendali

60.

Service Research Contribution for Health Networks' Understanding

Mickelsson, J., Helkulla, A. (Eds.), Innovative Service Perspectives, Hanken School of Economics, p.71, 2012
Number of pages: 6 Posted: 14 Oct 2012
Sergio Barile, Francesco Polese, Marialuisa Saviano, Luca Carrubbo and Fabio Clarizia
Sapienza University of Rome, University of Salerno Medicine Campus - Department of Medicine and Surgery, University of Salerno, University of Salerno and affiliation not provided to SSRN
Downloads 49 (838,926)

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Viable Systems Approach, Service-Dominant logic, Service Science

61.

Reflections on Service Systems Boundaries: A Viable Systems Perspective – The Case of the London Borough of Sutton

European Management Journal, No.30, pp. 451-465, (2012) ISSN: 0263-2373
Number of pages: 5 Posted: 04 Jul 2013
Sergio Barile, Marialuisa Saviano, Francesco Polese and Primiano Di Nauta
Sapienza University of Rome, University of Salerno, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Foggia - Department of Economics
Downloads 47 (855,036)

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Service Systems, Viable Systems Approach (vSa), Complexity, System’s Boundaries

62.

Goods for Sale: Create Service with Just One Click

De Santo, M., Napoletano, P., Polese, F. (2009), “Goods for sale: create service with just one click”, in Gummesson, E., Mele, C., Polese, F. (a cura di), Service Science, S-D logic and network theory, Giannini Editore, Napoli, p. 24, ISBN13: 978-88-7431-452-2.
Number of pages: 23 Posted: 11 May 2012 Last Revised: 28 May 2014
Massimo De Santo, Paolo Napoletano and Francesco Polese
CSEF - University of Naples Federico II, CSEF - University of Naples Federico II and University of Salerno Medicine Campus - Department of Medicine and Surgery
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Viable System Approach, Service System, network, interoperability, World Wide Web, service

63.

Risorse E Identità Locale Per La Valorizzazione Del Territorio: Un Percorso Difficile Di Integrazione Sistemica E Networking (Resources and Local Identity for the Territory Enhancement: a Difficult Path of Systemic Integration and Networking)

Polese, F. (2005), “Risorse e identità locale per la valorizzazione del territorio: un percorso difficile di integrazione sistemica e networking” in Morvillo, A., Petrillo, C. (a cura di), Sviluppo del territorio: Identità e integrazione - Il caso del Parco Nazionale del Cilento e del Vallo di Diano
Number of pages: 8 Posted: 13 May 2012 Last Revised: 05 Jun 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 43 (888,985)

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Risorse, Identità Locale, Network, Territorio

64.

System Thinking for Service Research Advances

Barile, S., Spohrer, J., Polese, F. (2010), “System Thinking for Service Research Advances” in Service Science, Vol.2, No.1/2, pp. i-iii, ISSN: 2164-3962 (print), ISSN: 2164-3970 (on-line), ISBN: 978-1-4276-2090-3.
Number of pages: 6 Posted: 11 May 2012 Last Revised: 27 May 2014
Sergio Barile, Jim Spohrer and Francesco Polese
Sapienza University of Rome, IBM Corporation and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 41 (906,997)

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Service Science, Service-Dominat logic, Network Theory

65.

Il Lessico Del Supply Chain Management (The Lexicon of the Supply Chain Management)

Polese, F., Proietti, L. (2007), “Il lessico del Supply Chain Management”, in Professione Alenia, Quaderno No.2, Agosto, pp.4-23.
Number of pages: 26 Posted: 19 Nov 2009 Last Revised: 08 Jun 2014
Francesco Polese and Luca Proietti
University of Salerno Medicine Campus - Department of Medicine and Surgery and CUEIM - Consorzio Universitario di Economia Industriale e Manageriale
Downloads 38 (935,074)

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supply chain, supply chain management

66.

I Protagonisti Dello Sviluppo Del Territorio (The Protagonists of Territory Development)

Polese, F. (2005), “I protagonisti dello sviluppo del territorio”, in Polese, F. (a cura di), “Risorse e identità locale per la valorizzazione del territorio: un percorso difficile di integrazione sistemica e networking”, in Morvillo, A., Petrillo, C. (a cura di), Sviluppo del territorio: Identità
Number of pages: 30 Posted: 14 May 2012 Last Revised: 28 May 2014
Francesco Polese
University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 37 (944,789)

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Territorio, Aree territoriali, Sviluppo del territorio

67.

Emigrants as Territorial International Tourism Development Enablers: The Cilento National Park Case

Pellicano M., Polese, F. (2004), “Emigrants as territorial international tourism development enablers. The Cilento National Park case”, in Petrillo C.S., Swarbrooke, J. (a cura di), Networking & Partnerships in Destination & Development Management, Albano Editore, Napoli, pp. 701-712, ISBN 88-89677-
Number of pages: 18 Posted: 11 May 2012 Last Revised: 27 May 2014
Marco Pellicano and Francesco Polese
CSEF - University of Naples Federico II and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 35 (964,704)

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Destination & Development Management, International Tourism, Small and Medium Enterprises

68.

Editorial - Perspectives of Service Science Research

Polese, F., von Friedrichs, Y. (2010), “Perspectives of Service Science Research”, Editorial of the Special Issue of Impresa, Ambiente, Management, Anno IV, n.3/2010, pp.323-329, ISSN: 1972-2036.
Number of pages: 11 Posted: 11 May 2012 Last Revised: 27 May 2014
Francesco Polese and Yvonne von Friedrichs
University of Salerno Medicine Campus - Department of Medicine and Surgery and Mid Sweden University
Downloads 32 (995,867)

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Service Science, Management, Marketing

69.

Mixed Graph of Terms: Beyond the Bags of Words Representation of a Text

De Santo, M., Napoletano, P., Pietrosanto, A., Liguori, C., Paciello, V., Polese, F. (2012), “Mixed Graph of Terms: beyond the bags of words representation of a text”, in Atti del “45th Hawaii International Conference on System Sciences”, pp. 1070-1079, ISSN: 978-0-7695-4525-7/12, DOI 10.1109/HICSS.
Number of pages: 10 Posted: 28 May 2014
Massimo De Santo, Paolo Napoletano, Antonio Pietrosanto, Consolatina Liguori, Vincenzo Paciello and Francesco Polese
CSEF - University of Naples Federico II, CSEF - University of Naples Federico II, CSEF - University of Naples Federico II, CSEF - University of Naples Federico II, CSEF - University of Naples Federico II and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 31 (1,006,669)

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70.

Process Dynamic Analysis in Water Management Services

Ciasullo, M., Polese, F., (2003), “Process dynamics analysis in water management services”, in Atti del “6th Toulon Verona Conference on Quality In Higher Education, Health Care and Local Government”, pp. 343-351, Settembre, Oviedo, Spagna.
Number of pages: 11 Posted: 12 May 2012 Last Revised: 28 May 2014
Maria Vincenza Ciasullo and Francesco Polese
CSEF - University of Naples Federico II and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 21 (1,125,466)

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Water management, Viable System Approach

71.

La Sperimentazione Nella Regione Campania (The Experimentation in the Region of Campania)

Esposito De Falco, S., Polese, F. (2006), “La sperimentazione nella Regione Campania”, in Sinergie, Rapporti di Ricerca sul tema “Nuove tecnologie e modelli di e-business per le Piccole e Medie Imprese nel campo delle ICT”, Vol.1 – “Bisogni, soluzioni e modalità per l’introduzione delle ICT nelle Pi
Number of pages: 35 Posted: 11 May 2012 Last Revised: 27 Aug 2014
Salvatore Esposito De Falco and Francesco Polese
Sapienza University of Rome and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 20 (1,138,072)

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ICT, PMI, imprese meridionali, network

72.

Editorial of the Special Issue 'Perspectives of Service Science Research'

Editorial of the Special Issue “Perspectives of Service Science Research” of Impresa, Ambiente, Management, Anno IV, n.3/2010, pp.323-329, ISSN: 1972-2036
Number of pages: 11 Posted: 15 Apr 2014
Francesco Polese and Yvonne von Friedrichs
University of Salerno Medicine Campus - Department of Medicine and Surgery and Mid Sweden University
Downloads 15 (1,200,277)

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Service Science, Management, Marketing studies

73.

A2A Relations in Service Context

INNOVATIVE SERVICE PERSPECTIVE, pp. 3, J. Mickelsson, A. Helkulla, eds., Hanken School of Economics, 2012
Posted: 07 Nov 2012
Francesco Polese, Bernardino Quattrociocchi, Primiano Di Nauta, Andrea Moretta Tartaglione, Luca Carrubbo and Emanuela Antonucci
University of Salerno Medicine Campus - Department of Medicine and Surgery, Sapienza University of Rome, University of Foggia - Department of Economics, University of Cassino, University of Salerno and University of Cassino and Southern Lazio

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viable systems approach, service-dominant logic, service science, A2A

Other Papers (5)

Total Downloads: 238
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1.

Guest Editorial -- The 2009 Naples Forum on Service – Service Dominant Logic, Service Science and Network Theory: Integrating Three Perspectives for a New Service Agenda

Gummesson, E., Mele, C. Polese, F. (2010), “The 2009 Naples Forum on Service. Service dominant-logic, service science and network theory: integrating three perspectives for a new service agenda”. Editorial of the Special Issue of International Journal of Quality and Service Sciences, Vol. 2, No.1
Number of pages: 6 Posted: 21 May 2014 Last Revised: 27 May 2014
Evert Gummesson, Cristina Mele and Francesco Polese
Stockholm University - School of Business, University of Naples and University of Salerno Medicine Campus - Department of Medicine and Surgery
Downloads 102

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service dominant logic, service science, network theory

2.

Editorial -- The Three Pillars of the Naples Forum

Gummesson, E., Mele, C., Polese, F. (2012), “The three pillars of the Naples Forum”, Editorial of the Special Issue of Mercati&Competitività, No.1/12, pp.15-17, ISSN: 1826-7386, DOI: 10.3280/MC2012-001002.
Number of pages: 9 Posted: 21 May 2014 Last Revised: 27 May 2014
Evert Gummesson, Cristina Mele and Francesco Polese
Stockholm University - School of Business, University of Naples and University of Salerno Medicine Campus - Department of Medicine and Surgery
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service research, network and systems theory

3.

Guest Editorial - The Naples Forum on Service: What’s Ahead in Service?

Gummesson, E., Mele, C., Polese, F. (2012), “The Naples Forum on Service: What Ahead in service?”, Editorial of the Special Issue of Journal of Service Management, Vol.23, No.4, pp. 476-478, ISSN: 1757-5818.
Number of pages: 8 Posted: 21 May 2014 Last Revised: 27 May 2014
Evert Gummesson, Cristina Mele and Francesco Polese
Stockholm University - School of Business, University of Naples and University of Salerno Medicine Campus - Department of Medicine and Surgery
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service marketing, network and systems theory, service science

4.

Editorial: Network & Systems Theory Suggestions to Service Research

Polese, F., Mele, C. (2012), “Network and Systems Theory suggestions to service research”, Editorial of the Special Issue of Journal of Business Market Management, Vol.5, No.2, pp.III-VI, ISSN: 1864-0753
Number of pages: 4 Posted: 21 May 2014 Last Revised: 27 May 2014
Francesco Polese and Cristina Mele
University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Naples
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network and systems theory, service research

5.

Service Research Integration and Future Directions — The Naples Forum on Service

Service Science, Vol.4, No.2, ISSN: 2164-3962, June 2012
Number of pages: 3 Posted: 28 May 2014
Ralph Badinelli, Francesco Polese and Cristina Mele
Virginia Tech, University of Salerno Medicine Campus - Department of Medicine and Surgery and University of Naples
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service science; service dominant logic; viable systems approach; many-to-many marketing; service research