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1.
Four Ways to Reinvent Service Delivery
Harvard Business Review, December 2012, Darden Business School Working Paper No. 2335946
Number of pages: 10
Posted: 04 Oct 2013
Kamalini Ramdas
,
Elizabeth Teisberg
and Amy Tucker
London Business School - Department of Management Science and Operations, University of Virginia - Darden School of Business and University of Virginia - School of Medicine
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Abstract:
Innovation, Service Delivery
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