Robin J. Ely

Harvard Business School, Organizational Behavior Unit

Harvard Business School, Organizational Behavior Unit

Soldiers Field Road

Morgan 270C

Boston, MA 02163

United States

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Zappos.com 2009: Clothing, Customer Service and Company Culture

HBS Case No. 610-015, Harvard Business School Technology & Operations Mgt. Unit
Posted: 04 Nov 2009
Frances X. Frei, Robin J. Ely and Laura Winig
Harvard Business School, Harvard Business School, Organizational Behavior Unit and Harvard Business School, Global Research Group

Abstract: