Saba Rana

Lahore School of Economics

Lecturer

Intersection Main Boulevard

Phase VI DHA and Burki Road

Burki, Lahore 54000

Pakistan

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Measuring Service Quality in Higher Education Industry

Number of pages: 29 Posted: 14 Nov 2009
Saba Rana
Lahore School of Economics
Downloads 1,054 (12,721)

Abstract:

Service Quality, Expectation, Perceptions, Performance, Total Quality Management, Service driven Market Orientation, Higher Education Industry