Diwas Singh KC

Emory University - Goizueta Business School

Professor

1300 Clifton Road

Atlanta, GA 30322-2722

United States

SCHOLARLY PAPERS

19

DOWNLOADS
Rank 20,486

SSRN RANKINGS

Top 20,486

in Total Papers Downloads

3,717

SSRN CITATIONS
Rank 8,398

SSRN RANKINGS

Top 8,398

in Total Papers Citations

80

CROSSREF CITATIONS

73

Scholarly Papers (19)

1.

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance

Harvard Business School NOM Unit Working Paper No. 17-112, Kenan Institute of Private Enterprise Research Paper No. 18-6
Number of pages: 40 Posted: 27 Jun 2017 Last Revised: 01 Sep 2019
Emory University - Goizueta Business School, University of North Carolina Kenan-Flagler Business School, Northwestern Kellogg School of Management and Harvard University - Business School (HBS)
Downloads 609 (65,513)
Citation 9

Abstract:

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Healthcare, Knowledge Work, Decision Making, Discretion, Workload

2.

Does Multitasking Improve Performance? Evidence from the Emergency Department

Number of pages: 30 Posted: 09 May 2013
Diwas Singh KC
Emory University - Goizueta Business School
Downloads 520 (79,749)
Citation 13

Abstract:

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Multitasking, Productivity, Quality, Emergency Department, Capacity Planning

3.

The Impact of Hospital Advertising on Patient Demand and Health Outcomes

Number of pages: 58 Posted: 08 Jul 2016 Last Revised: 22 Mar 2021
TI Tongil Kim and Diwas Singh KC
University of Texas at Dallas - Department of Marketing and Emory University - Goizueta Business School
Downloads 417 (104,034)
Citation 1

Abstract:

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Health Care Management; Hospital Marketing; Advertising; Structural Model; Empirical IO; Demand Estimation; Patient Heterogeneity; Endogeneity; Border Strategy; MPEC

4.

The Effects of Focus on Performance: Evidence from California Hospitals

Number of pages: 40 Posted: 21 Apr 2011
Diwas Singh KC and Christian Terwiesch
Emory University - Goizueta Business School and University of Pennsylvania - Operations & Information Management Department
Downloads 274 (163,291)
Citation 16

Abstract:

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Specialization, Productivity, Quality, Healthcare, Service Operations

5.

Worker Productivity in Operations Management

Number of pages: 96 Posted: 20 Oct 2019 Last Revised: 26 Dec 2019
Diwas Singh KC
Emory University - Goizueta Business School
Downloads 263 (170,150)

Abstract:

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worker productivity, operations management, empirical research

6.

Physician Discretion and Patient Pick-up: How Familiarity Encourages Multitasking in the Emergency Department

Forthcoming in Operations Research
Number of pages: 25 Posted: 29 Jun 2020 Last Revised: 15 Jun 2022
RJ Niewoehner, Diwas Singh KC and Bradley R. Staats
Kelley School of Business, Indiana University, Emory University - Goizueta Business School and University of North Carolina Kenan-Flagler Business School
Downloads 247 (180,963)

Abstract:

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Healthcare, Discretion, Productivity, Familiarity, Empirical Operations

7.

Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities

Number of pages: 21 Posted: 07 May 2019
Diwas Singh KC, Stefan Scholtes and Christian Terwiesch
Emory University - Goizueta Business School, University of Cambridge - Judge Business School and University of Pennsylvania - Operations & Information Management Department
Downloads 231 (193,013)
Citation 5

Abstract:

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healthcare operations management; empirical operations management; literature review; trends

8.

Working with Capacity Limitations: Operations Management in Critical Care

Number of pages: 16 Posted: 21 Apr 2011
Christian Terwiesch, Diwas Singh KC and Jeremy M. Kahn
University of Pennsylvania - Operations & Information Management Department, Emory University - Goizueta Business School and University of Pittsburgh - School of Medicine
Downloads 202 (218,764)

Abstract:

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Patient Flow, Critical Care, Capacity Mangement

9.

The Impact of Work Load on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations

Management Science, 2009
Number of pages: 33 Posted: 21 Apr 2011
Diwas Singh KC and Christian Terwiesch
Emory University - Goizueta Business School and University of Pennsylvania - Operations & Information Management Department
Downloads 188 (233,006)
Citation 26

Abstract:

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healthcare operations, productivity, service operations, optimal control of queues, quality

10.

An Econometric Analysis of Patient Flows in the Cardiac ICU

Number of pages: 35 Posted: 21 Apr 2011
Diwas Singh KC and Christian Terwiesch
Emory University - Goizueta Business School and University of Pennsylvania - Operations & Information Management Department
Downloads 176 (246,692)
Citation 3

Abstract:

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Healthcare Operations, Capacity Management, Quality, Productivity

11.

Blinded by Experience: Prior Experience, Negative News and Belief Updating

Harvard Business School NOM Unit Working Paper No. 16-015
Number of pages: 37 Posted: 12 Aug 2015
Bradley R. Staats, Diwas Singh KC and Francesca Gino
University of North Carolina Kenan-Flagler Business School, Emory University - Goizueta Business School and Harvard University - Business School (HBS)
Downloads 151 (280,173)
Citation 3

Abstract:

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Behavioral Operations, Egocentric Bias, Experience, Healthcare Operations

12.

The Effects of Multi-Siting on Productivity and Quality

Number of pages: 33 Posted: 06 Sep 2019 Last Revised: 14 Oct 2019
Diwas Singh KC and Sokol Tushe
Emory University - Goizueta Business School and Emory University - Goizueta Business School
Downloads 85 (418,731)

Abstract:

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multi-site operations, operational familiarity, productivity, hospital operations

13.

Heuristic Thinking in Patient Care

Number of pages: 36 Posted: 18 Mar 2019
Diwas Singh KC
Emory University - Goizueta Business School
Downloads 85 (418,731)
Citation 5

Abstract:

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heuristics, attribute substitution, operational performance, hospitals

14.

Benefits of Surgical Smoothing and Spare Capacity: An Econometric Analysis of Patient Flow

Number of pages: 36 Posted: 04 Sep 2016
Diwas Singh KC and Christian Terwiesch
Emory University - Goizueta Business School and University of Pennsylvania - Operations & Information Management Department
Downloads 65 (485,249)
Citation 1

Abstract:

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demand variation, adaptive service rate, demand smoothing, value of capacity, hospitals

15.

Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance

Number of pages: 32 Posted: 21 Jan 2012 Last Revised: 22 Sep 2012
Diwas Singh KC and Bradley R. Staats
Emory University - Goizueta Business School and University of North Carolina Kenan-Flagler Business School
Downloads 65 (485,249)
Citation 11

Abstract:

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Healthcare, Knowledge Work, Learning, Quality, Specialization, Variety

16.

Are Patients Patient? The Role of Time to Appointment in Patient Flow

Number of pages: 39 Posted: 04 Sep 2016
Nikolay Osadchiy and Diwas Singh KC
Emory University - Goizueta Business School and Emory University - Goizueta Business School
Downloads 62 (496,943)

Abstract:

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Queuing behavior, Empirical Study, Healthcare operations

17.

How Much Did Store Closures Boost Online Sales During COVID-19?

Number of pages: 40 Posted: 13 Oct 2022
Ragıp Gürlek, Diwas Singh KC and Paolo Letizia
Emory University - Goizueta Business School, Emory University - Goizueta Business School and University of Tennessee
Downloads 40 (598,700)

Abstract:

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omnichannel retailing, demand elasticity, public health - retail interface

18.

Can Viagra Advertising Make More Babies? Direct-to-Consumer Advertising on Public Health Outcomes

Number of pages: 61 Posted: 18 Jun 2020
TI Tongil Kim and Diwas Singh KC
University of Texas at Dallas - Department of Marketing and Emory University - Goizueta Business School
Downloads 36 (621,317)
Citation 1

Abstract:

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Healthcare marketing, Advertising, Public policy, Fertility, Birth rate, Border identification

19.

Nudging Patient Choice: Reducing No-shows Using Waits Framing Messaging

Number of pages: 32
Diwas Singh KC and Jiayi Liu
Emory University - Goizueta Business School and Emory University, Goizueta Business School
Downloads 1

Abstract:

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mHealth, patient no-show, nudging, field experiment, laboratory experiment, behavioral queuing