Evangelos Tsoukatos

Technological Educational Institute of Crete - Department of Finance and Insurance

Lecturer

POB 128

Agios Nikolaos, Crete 72100

Greece

http://www.vtsoukatos.gr

  • Technological Educational Institute of Crete - Department of Finance and Insurance

    • Email
    • Tel: +30 28410 91202
    • Fax: +30 28410 82879
SCHOLARLY PAPERS

12

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Scholarly Papers (12)

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1.

Determinants of Customers’ Perceptions of Electronic Services: An Analysis in the Greek Banking Industry

International Journal of Management Cases, Vol. 10, No. 3, pp. 180-190, 2008
Number of pages: 19 Posted: 20 Dec 2009 Last Revised: 05 Oct 2014
Evangelos Tsoukatos
Technological Educational Institute of Crete - Department of Finance and Insurance
Downloads 677 (71,742)

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e-Banking, Service Quality, Greece

2.

Allocating Advertising Expenses Using Linear Programming and MS Excel

PROCEEDINGS OF THE 16TH NATIONAL CONFERENCE OF THE HELLENIC OR SOCIETY: PROJECT MANAGEMENT AND ADMINISTRATION, pp. 139-144, P.G. Ipsilantis ed., 2003
Number of pages: 6 Posted: 20 Dec 2009
Stefanos Karagiannis, Evangelos Tsoukatos and Theodoros Papailias
Technological Educational Institute (TEI) of Lamia, Technological Educational Institute of Crete - Department of Finance and Insurance and Technological Educational Institute (TEI) of Piraeus
Downloads 547 (93,861)

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Advertising expenses, Linear Programming, MS Excel Solver

3.

Impact of Culture on Service Quality: What We Know and What We Need to Learn

INTERNATIONAL CONSUMER BEHAVIOR: A MOSAIC OF ECLECTIVE PERSPECTIVES - HANDBOOK ON INTERNATIONAL CONSUMER BEHAVIOR, pp. 20-36, H.R. Kaufmann, ed., Access: UK
Number of pages: 17 Posted: 20 Dec 2009 Last Revised: 28 Mar 2011
Evangelos Tsoukatos
Technological Educational Institute of Crete - Department of Finance and Insurance
Downloads 454 (117,629)

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Culture, Service Quality, SERVQUAL, Culture Typologies

4.

The Private Insurance Industry in Greece

Archives of Economic History, Vol. 15, No. 2, pp. 105-122, 2003
Number of pages: 12 Posted: 28 Dec 2009
Evangelos Tsoukatos
Technological Educational Institute of Crete - Department of Finance and Insurance
Downloads 309 (180,601)

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Insurance, Greece

5.

Quality Improvement in the Greek and Kenyan Insurance Industries

Archives of Economic History, Vol. 16, No. 2, pp. 93-116, 2004
Number of pages: 15 Posted: 28 Dec 2009
Evangelos Tsoukatos, Marwa Simmy and Graham Rand
Technological Educational Institute of Crete - Department of Finance and Insurance, Hamdan Bin Mohammed University (HBMeU) and Lancaster University - Department of Management Science
Downloads 236 (237,230)

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Insurance;,Quality Management, Service Operations, SERVQUAL, Greece, Kenya

6.

Potential Uses of Linear Programming in Small Enterprises – The Case of Allocating Advertising Expenses of a Small Service Company in Crete

Archives of Economic History, Vol. 15 No. 1, pp. 163-178, 2003
Number of pages: 9 Posted: 20 Dec 2009
Evangelos Tsoukatos and Stefanos Karagiannis
Technological Educational Institute of Crete - Department of Finance and Insurance and Technological Educational Institute (TEI) of Lamia
Downloads 116 (433,798)

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Linear Programming, MS Excel Solver, Advertising

7.

Heritage as an Alternative Tourist Product: The Case of the Spinaloga Islet in Greece

Anatolia: An International Journal of Tourism and Hospitality Research, Vol. 14, No. 2, pp. 161-168, 2003
Number of pages: 6 Posted: 19 Dec 2009 Last Revised: 23 Jan 2014
Stefanos Karagiannis and Evangelos Tsoukatos
Technological Educational Institute (TEI) of Lamia and Technological Educational Institute of Crete - Department of Finance and Insurance
Downloads 97 (492,762)

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Heritage Tourism, Crete, Spinaloga

8.

A Structural Equations Approach to Assessing Alternative Service Quality Metrics within an Extended Service Quality, Customer Satisfaction, Customer Loyalty Model

Global Business and Economics Review, Forthcoming
Posted: 26 Dec 2010
Evangelos Tsoukatos and Maria Koulentaki
Technological Educational Institute of Crete - Department of Finance and Insurance and National Bank of Greece

Abstract:

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Service Quality, Customer Loyalty, Banking, SERVQUAL, BSQ, BANQUAL-R, PAKSERV, Greece

9.

Path Analysis of Perceived Service Quality, Satisfaction and Loyalty in Greek Insurance

Managing Service Quality, Vol. 16 No. 5, pp. 501-519, 2006
Posted: 20 Dec 2009
Evangelos Tsoukatos and Graham Rand
Technological Educational Institute of Crete - Department of Finance and Insurance and Lancaster University - Department of Management Science

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Customer loyalty, Customer satisfaction, Greece, Insurance, SERVQUAL

10.

Cultural Influences on Service Quality and Customer Satisfaction: Evidence from Greek Insurance

Managing Service Quality, Vol. 17 No. 4, pp. 467-485, 2007
Posted: 20 Dec 2009
Evangelos Tsoukatos and Graham Rand
Technological Educational Institute of Crete - Department of Finance and Insurance and Lancaster University - Department of Management Science

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Culture, Customer satisfaction, Customer services quality, Greece, Insurance, SERVQUAL

11.

Applying Importance-Performance Analysis to Assess Service Delivery Performance: Evidence from Greek Insurance

EuroMed Journal of Business, Vol. 3 No. 2, pp. 144-162, 2008
Posted: 20 Dec 2009
Evangelos Tsoukatos
Technological Educational Institute of Crete - Department of Finance and Insurance

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Customer services quality, Greece, Insurance

12.

Key Determinants of Service Quality in Retail Banking

EuroMed Journal of Business, Vol. 5, No. 1, pp. 85-100, 2010
Posted: 20 Dec 2009 Last Revised: 30 Apr 2011
Evangelos Tsoukatos and Evmorfia Mastrojianni
Technological Educational Institute of Crete - Department of Finance and Insurance and National Bank of Greece

Abstract:

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Service Quality Measurement, Retail Banking, SERVQUAL, BSQ, Greece, BANQUAL-R