Sofia M. Lourenço

ISEG Lisbon School of Economics and Management, Universidade de Lisboa

Rua Miguel Lupi, 20

Lisbon, 1249-078

Portugal

ADVANCE, CSG Research Center

Rua Miguel Lupi, 20

Lisbon, 1249-078

Portugal

SCHOLARLY PAPERS

1

DOWNLOADS

72

CITATIONS

0

Scholarly Papers (1)

The Performance Effect of Feedback Frequency and Detail: Evidence from a Field Experiment in Customer Satisfaction

Number of pages: 53 Posted: 24 Jul 2017 Last Revised: 03 Aug 2017
Arizona State University (ASU) - W.P. Carey School of Business, ISEG Lisbon School of Economics and Management, Universidade de Lisboa and University of Notre Dame - Department of Accountancy
Downloads 72 (323,633)

Abstract:

Loading...

feedback, performance, customer satisfaction, field experiment, incentives, salience

The Performance Effect of Feedback Frequency and Detail: Evidence From a Field Experiment in Customer Satisfaction

Journal of Accounting Research, Vol. 55, No. 5, 2017
Posted: 11 Mar 2018
Arizona State University (ASU) - W.P. Carey School of Business, ISEG Lisbon School of Economics and Management, Universidade de Lisboa and University of Notre Dame - Department of Accountancy

Abstract:

Loading...

Feedback; Incentives; Salience; Performance; Customer Satisfaction; FIeld Experiment