Taoying Farenhorst-Yuan

affiliation not provided to SSRN

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Optimal Balanced Control for Call Centers

Tinbergen Institute Discussion Paper 10-013/4
Number of pages: 36 Posted: 20 Jan 2010
Sandjai Bhulai, Taoying Farenhorst-Yuan, Bernd Heidergott and Dinard Van der Laan
VU University Amsterdam - Faculty of Economics and Business Administration, affiliation not provided to SSRN, Free University of Amsterdam - Department of Econometrics and Tinbergen Institute - Tinbergen Institute Amsterdam (TIA)
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Abstract:

Call Center, Measure-Valued Differentiation, Balanced Sequence, Optimization