Santiago Gallino

University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department

3730 Walnut Street

558 & 559 Jon M. Huntsman Hall

Philadelphia, PA 19104-5340

United States

SCHOLARLY PAPERS

15

DOWNLOADS
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SSRN RANKINGS

Top 4,725

in Total Papers Downloads

8,119

CITATIONS
Rank 44,960

SSRN RANKINGS

Top 44,960

in Total Papers Citations

3

Scholarly Papers (15)

1.

Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits

Number of pages: 43 Posted: 22 Dec 2013 Last Revised: 08 Mar 2017
David R. Bell, Santiago Gallino and Antonio Moreno
University of Pennsylvania - Marketing Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 2,472 (4,616)

Abstract:

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Omni-Channel Retailing, Showrooms, Experience Attributes, Propensity Scoring, Quasi-Experimental Methods, Empirical Operations Management

2.

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Number of pages: 36 Posted: 20 Sep 2012 Last Revised: 10 Sep 2014
Santiago Gallino and Antonio Moreno
University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,044 (18,706)

Abstract:

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retail operations, inventory availability, empirical operations management, business analytics, online retail

3.

Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments

Forthcoming at Management Science, Ross School of Business Paper No. 1265
Number of pages: 43 Posted: 11 Jan 2015 Last Revised: 26 Jan 2017
Marshall Fisher, Santiago Gallino and Jun Li
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and University of Michigan, Stephen M. Ross School of Business
Downloads 914 (22,839)

Abstract:

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Online Retailing, Field Experiments, Competition-Based Dynamic Pricing, Stock-outs, Consumer Choice

4.

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships

Number of pages: 31 Posted: 29 Jun 2013 Last Revised: 11 Jun 2017
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Columbia University - Columbia Business School - Decision Risk and Operations
Downloads 870 (24,542)
Citation 1

Abstract:

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Supply chain management, applied econometrics, instrumental variables, inventory management, automobile industry

5.

Channel Integration, Sales Dispersion, and Inventory Management

Number of pages: 39 Posted: 12 Sep 2014 Last Revised: 16 Nov 2016
Santiago Gallino, Antonio Moreno and Ioannis Stamatopoulos
University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and University of Texas at Austin - McCombs School of Business
Downloads 625 (38,636)

Abstract:

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retail operations, online retail, channel integration, long tail, empirical operations, inventory management, omnichannel retail

6.

The Value of Rapid Delivery in Online Retailing

Number of pages: 31 Posted: 04 Mar 2015 Last Revised: 14 Sep 2016
Marshall Fisher, Santiago Gallino and Joseph Xu
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 517 (49,522)

Abstract:

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retail operations, online fulfillment, business analytics, online retail, empirical operations management

7.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang
Goizueta Business School, Emory University, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 372 (73,793)

Abstract:

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social media, Facebook, sales forecast, machine learning, random forest

8.

Severe Weather and Automobile Assembly Productivity

Columbia Business School Research Paper No. 12/37
Number of pages: 31 Posted: 04 Jul 2012 Last Revised: 22 Dec 2012
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Columbia University - Columbia Business School - Decision Risk and Operations
Downloads 327 (85,606)
Citation 2

Abstract:

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operations management, productivity, econometrics, automobile industry, weather, climate change

9.

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

Number of pages: 30 Posted: 23 Oct 2015 Last Revised: 30 Oct 2015
Santiago Gallino and Antonio Moreno
University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 315 (89,232)

Abstract:

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Supply chain information, Supply chain innovation, Fit uncertainty, Online retail, Randomized field experiment, Virtual fitting room

10.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 32 Posted: 08 Oct 2015 Last Revised: 20 Sep 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 220 (129,894)

Abstract:

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

11.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
University of Wisconsin - Madison - School of Business and University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department
Downloads 211 (135,063)

Abstract:

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

12.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 35 Posted: 01 Jun 2017 Last Revised: 02 Aug 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 112 (230,046)

Abstract:

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Retail Operations, Business Analytics, Empirical Operations Management

13.

Free Shipping Is Not Free: A Data-Driven Model to Design Free-Shipping Threshold Policies.

Number of pages: 31 Posted: 09 Oct 2018
Gerard P Cachon, Santiago Gallino and Joseph Xu
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 50 (365,057)

Abstract:

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shipping fees, free shipping threshold, fulfillment policies, online retailing, empirical OM

14.

Offline Experiences and Value Creation in Omnichannel Retail

Number of pages: 13 Posted: 28 Oct 2018
David R. Bell, Santiago Gallino and Antonio Moreno
University of Pennsylvania - Marketing Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 45 (381,406)

Abstract:

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Retail Operations, Marketing-Operations Interface, Omni-Channel Retailing, Experience Attributes, Quasi- Experimental Methods

15.

Why Retailers Should Care about Net Neutrality: The Impact of Website Performance on Online Retail

Number of pages: 15 Posted: 31 Oct 2018
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department, Kellogg School of Management, Operations Management Department and Harvard University - Technology & Operations Management Unit
Downloads 25 (464,004)

Abstract:

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online retail, service operations, quasi-experiments, website performance, abandonment, synthetic control