Author Page for Santiago Gallino

Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits

Number of pages: 43 Posted: 22 Dec 2013 Last Revised: 08 Mar 2017

David R. Bell, Santiago Gallino and Antonio Moreno

University of Pennsylvania - Marketing Department, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit

Downloads 2,689 (4,847)

Citation 43

Abstract:

2.

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Number of pages: 36 Posted: 20 Sep 2012 Last Revised: 10 Sep 2014

Santiago Gallino and Antonio Moreno

University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit

Downloads 1,192 (18,160)

Citation 26

Abstract:

3.

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships

Number of pages: 31 Posted: 29 Jun 2013 Last Revised: 11 Jun 2017

Gerard P Cachon, Santiago Gallino and Marcelo Olivares

The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Chile

Downloads 1,037 (22,286)

Citation 25

Abstract:

4.

Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments

Forthcoming at Management Science, Ross School of Business Paper No. 1265

Number of pages: 43 Posted: 11 Jan 2015 Last Revised: 26 Jan 2017

Marshall Fisher, Santiago Gallino and Jun Li

University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Michigan, Stephen M. Ross School of Business

Downloads 1,005 (23,372)

Citation 16

Abstract:

5.

Channel Integration, Sales Dispersion, and Inventory Management

Number of pages: 39 Posted: 12 Sep 2014 Last Revised: 16 Nov 2016

Santiago Gallino, Antonio Moreno and Ioannis Stamatopoulos

University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and The University of Texas at Austin - McCombs School of Business

Downloads 699 (38,846)

Citation 16

Abstract:

6.

Customer Supercharging in Experience-Centric Channels

Number of pages: 21 Posted: 28 Oct 2018 Last Revised: 31 Jul 2019

David R. Bell, Santiago Gallino and Antonio Moreno

University of Pennsylvania - Marketing Department, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit

Downloads 696 (39,076)

Citation 3

Abstract:

7.

The Value of Rapid Delivery in Online Retailing

Number of pages: 31 Posted: 04 Mar 2015 Last Revised: 14 Sep 2016

Marshall Fisher, Santiago Gallino and Joseph Xu

University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University

Downloads 640 (43,760)

Citation 12

Abstract:

8.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper

Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018

Marshall Fisher, Santiago Gallino and Serguei Netessine

University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania

Downloads 594 (48,366)

Citation 5

Abstract:

9.

Severe Weather and Automobile Assembly Productivity

Columbia Business School Research Paper No. 12/37

Number of pages: 31 Posted: 04 Jul 2012 Last Revised: 22 Dec 2012

Gerard P Cachon, Santiago Gallino and Marcelo Olivares

The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Chile

Downloads 445 (69,262)

Citation 29

Abstract:

10.

The Operational Value of Social Media Information

Production and Operations Management, 2015

Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017

Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang

Goizueta Business School, Emory University, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School

Downloads 433 (71,560)

Citation 9

Abstract:

11.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming

Number of pages: 39 Posted: 08 Oct 2015 Last Revised: 17 Apr 2020

Marshall Fisher, Santiago Gallino and Serguei Netessine

University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania

Downloads 406 (77,295)

Citation 3

Abstract:

12.

Free Shipping Is Not Free: A Data-Driven Model to Design Free-Shipping Threshold Policies.

Number of pages: 31 Posted: 09 Oct 2018

Gerard P Cachon, Santiago Gallino and Joseph Xu

The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University

Downloads 341 (94,796)

Citation 2

Abstract:

13.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018

Robert Batt and Santiago Gallino

Wisconsin School of Business and University of Pennsylvania - Operations, Information and Decisions Department

Downloads 258 (127,622)

Citation 2

Abstract:

14.

Why Retailers Should Care about Net Neutrality: The Impact of Website Performance on Online Retail

Number of pages: 15 Posted: 31 Oct 2018

Santiago Gallino, Nil Karacaoglu and Antonio Moreno

University of Pennsylvania - Operations, Information and Decisions Department, Fisher College of Business, The Ohio State University and Harvard University - Technology & Operations Management Unit

Downloads 204 (160,255)

Citation 1

Abstract:

15.

Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions

Number of pages: 47 Posted: 26 Jun 2019

Santiago Gallino, Antonio Moreno and Robert P. Rooderkerk

University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Rotterdam School of Management, Erasmus University

Downloads 149 (211,073)

Citation 2

Abstract:

16.

New Product Development in an Omnichannel World

Number of pages: 26 Posted: 16 Jun 2019

Robert P. Rooderkerk and Santiago Gallino

Rotterdam School of Management, Erasmus University and University of Pennsylvania - Operations, Information and Decisions Department

Downloads 144 (217,018)

Citation 2

Abstract:

17.

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

Posted: 23 Oct 2015 Last Revised: 13 May 2020

Santiago Gallino and Antonio Moreno

University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit

Santiago Gallino

University of Pennsylvania - Operations, Information and Decisions Department

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Scholarly Papers (17)

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