Santiago Gallino

University of Pennsylvania - Operations, Information and Decisions Department

3730 Walnut Street

558 & 559 Jon M. Huntsman Hall

Philadelphia, PA 19104-5340

United States

  • University of Pennsylvania - Operations, Information and Decisions Department

SCHOLARLY PAPERS

21

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16,303

SSRN CITATIONS
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Top 3,976

in Total Papers Citations

360

CROSSREF CITATIONS

63

Scholarly Papers (21)

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1.

Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits

Number of pages: 43 Posted: 22 Dec 2013 Last Revised: 08 Mar 2017
David Bell, Santiago Gallino and Antonio Moreno
Idea Farm Ventures, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 3,166 (6,845)
Citation 94

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Omni-Channel Retailing, Showrooms, Experience Attributes, Propensity Scoring, Quasi-Experimental Methods, Empirical Operations Management

2.

Customer Supercharging in Experience-Centric Channels

Number of pages: 21 Posted: 28 Oct 2018 Last Revised: 31 Jul 2019
David Bell, Santiago Gallino and Antonio Moreno
Idea Farm Ventures, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,400 (24,435)
Citation 13

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Retail Operations, Marketing-Operations Interface, Omni-Channel Retailing, Experience Attributes, Quasi- Experimental Methods

3.

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Number of pages: 36 Posted: 20 Sep 2012 Last Revised: 10 Sep 2014
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,346 (25,899)
Citation 64

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retail operations, inventory availability, empirical operations management, business analytics, online retail

4.

Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments

Forthcoming at Management Science, Ross School of Business Paper No. 1265
Number of pages: 43 Posted: 11 Jan 2015 Last Revised: 26 Jan 2017
Marshall Fisher, Santiago Gallino and Jun Li
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Michigan, Stephen M. Ross School of Business
Downloads 1,228 (29,637)
Citation 21

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Online Retailing, Field Experiments, Competition-Based Dynamic Pricing, Stock-outs, Consumer Choice

5.

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships

Number of pages: 31 Posted: 29 Jun 2013 Last Revised: 11 Jun 2017
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Chile
Downloads 1,185 (31,219)
Citation 48

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Supply chain management, applied econometrics, instrumental variables, inventory management, automobile industry

6.

Free Shipping Is Not Free: A Data-Driven Model to Design Free-Shipping Threshold Policies.

Number of pages: 31 Posted: 09 Oct 2018
Gerard P Cachon, Santiago Gallino and Joseph Xu
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 922 (44,540)
Citation 6

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shipping fees, free shipping threshold, fulfillment policies, online retailing, empirical OM

7.

The Value of Rapid Delivery in Online Retailing

Number of pages: 31 Posted: 04 Mar 2015 Last Revised: 14 Sep 2016
Marshall Fisher, Santiago Gallino and Joseph Xu
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 836 (50,977)
Citation 15

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retail operations, online fulfillment, business analytics, online retail, empirical operations management

8.

Severe Weather and Automobile Assembly Productivity

Columbia Business School Research Paper No. 12/37
Number of pages: 31 Posted: 04 Jul 2012 Last Revised: 22 Dec 2012
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Chile
Downloads 830 (51,485)
Citation 56

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operations management, productivity, econometrics, automobile industry, weather, climate change

9.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 818 (52,545)
Citation 6

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Retail Operations, Business Analytics, Empirical Operations Management

10.

Channel Integration, Sales Dispersion, and Inventory Management

Number of pages: 39 Posted: 12 Sep 2014 Last Revised: 16 Nov 2016
Santiago Gallino, Antonio Moreno and Ioannis Stamatopoulos
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and The University of Texas at Austin - McCombs School of Business
Downloads 811 (53,129)
Citation 27

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retail operations, online retail, channel integration, long tail, empirical operations, inventory management, omnichannel retail

11.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 39 Posted: 08 Oct 2015 Last Revised: 17 Apr 2020
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 626 (74,500)
Citation 5

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

12.

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail." Operations Research (2022).
Number of pages: 35 Posted: 31 Oct 2018 Last Revised: 01 Aug 2022
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Fisher College of Business, The Ohio State University and Harvard University - Technology & Operations Management Unit
Downloads 592 (79,817)
Citation 7

Abstract:

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in-process delays, service operations, online retail, website speed, abandonment

13.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang
Emory University - Goizueta Business School, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 556 (86,360)
Citation 10

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social media, Facebook, sales forecast, machine learning, random forest

14.

New Product Development in an Omnichannel World

Number of pages: 26 Posted: 16 Jun 2019
Robert P. Rooderkerk and Santiago Gallino
Rotterdam School of Management, Erasmus University and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 493 (100,163)
Citation 3

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15.

Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions

Number of pages: 47 Posted: 26 Jun 2019
Santiago Gallino, Antonio Moreno and Robert P. Rooderkerk
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Rotterdam School of Management, Erasmus University
Downloads 390 (131,835)
Citation 2

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omnichannel, marketing-operations interface, managerial biases, conjoint analysis

16.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
Wisconsin School of Business and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 351 (148,060)
Citation 7

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

17.

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

Number of pages: 33 Posted: 24 Sep 2022 Last Revised: 04 May 2023
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Fisher College of Business, The Ohio State University and Harvard University - Technology & Operations Management Unit
Downloads 326 (160,352)

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algorithms, algorithmic curation, online marketplaces, empirical operations, Buybox

18.

Order-Based Trade Credits and Operational Performance in the Nanostore Retail Channel

Number of pages: 27 Posted: 22 Aug 2022 Last Revised: 25 Aug 2022
Rafael Escamilla, Rafael Escamilla, Jan C. Fransoo and Santiago Gallino
Tilburg University - Tilburg University School of Economics and ManagementKühne Logistics University, Tilburg University - Tilburg University School of Economics and Management and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 219 (239,103)
Citation 1

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Retail operations, trade credits, financial constraints, emerging markets, nanostores

19.

Pay for Quantity or Time? Implications for Work Speed and Quality

Number of pages: 53 Posted: 18 Aug 2022
Carolyn Deller and Santiago Gallino
University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 90 (483,125)

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Compensation, fixed-wage, multidimensional tasks, effort.

20.

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

Gallino, Santiago, and Antonio Moreno. "The value of fit information in online retail: Evidence from a randomized field experiment." Manufacturing & Service Operations Management 20, no. 4 (2018): 767-787.
Number of pages: 30 Posted: 23 Oct 2015 Last Revised: 16 Aug 2022
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 71 (555,485)
Citation 8

Abstract:

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Supply chain information, Supply chain innovation, Fit uncertainty, Online retail, Randomized field experiment, Virtual fitting room

21.

Operational Consequences of Customer Interaction Design: Evidence From Last-Mile Delivery Services

Number of pages: 35 Posted: 08 Feb 2023 Last Revised: 17 Sep 2023
Natalie Epstein, Santiago Gallino and Antonio Moreno
Harvard Business School, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 47 (676,768)

Abstract:

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service operations, last-mile delivery, coordination, interaction design