Santiago Gallino

University of Pennsylvania - Operations, Information and Decisions Department

3730 Walnut Street

558 & 559 Jon M. Huntsman Hall

Philadelphia, PA 19104-5340

United States

SCHOLARLY PAPERS

21

DOWNLOADS
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Top 4,135

in Total Papers Downloads

16,303

SSRN CITATIONS
Rank 3,976

SSRN RANKINGS

Top 3,976

in Total Papers Citations

360

CROSSREF CITATIONS

63

Scholarly Papers (21)

1.

Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits

Number of pages: 43 Posted: 22 Dec 2013 Last Revised: 08 Mar 2017
David Bell, Santiago Gallino and Antonio Moreno
Idea Farm Ventures, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 3,166 (6,845)
Citation 94

Abstract:

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Omni-Channel Retailing, Showrooms, Experience Attributes, Propensity Scoring, Quasi-Experimental Methods, Empirical Operations Management

2.

Customer Supercharging in Experience-Centric Channels

Number of pages: 21 Posted: 28 Oct 2018 Last Revised: 31 Jul 2019
David Bell, Santiago Gallino and Antonio Moreno
Idea Farm Ventures, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,400 (24,435)
Citation 13

Abstract:

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Retail Operations, Marketing-Operations Interface, Omni-Channel Retailing, Experience Attributes, Quasi- Experimental Methods

3.

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Number of pages: 36 Posted: 20 Sep 2012 Last Revised: 10 Sep 2014
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,346 (25,899)
Citation 64

Abstract:

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retail operations, inventory availability, empirical operations management, business analytics, online retail

4.

Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments

Forthcoming at Management Science, Ross School of Business Paper No. 1265
Number of pages: 43 Posted: 11 Jan 2015 Last Revised: 26 Jan 2017
Marshall Fisher, Santiago Gallino and Jun Li
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Michigan, Stephen M. Ross School of Business
Downloads 1,228 (29,637)
Citation 21

Abstract:

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Online Retailing, Field Experiments, Competition-Based Dynamic Pricing, Stock-outs, Consumer Choice

5.

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships

Number of pages: 31 Posted: 29 Jun 2013 Last Revised: 11 Jun 2017
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Chile
Downloads 1,185 (31,219)
Citation 48

Abstract:

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Supply chain management, applied econometrics, instrumental variables, inventory management, automobile industry

6.

Free Shipping Is Not Free: A Data-Driven Model to Design Free-Shipping Threshold Policies.

Number of pages: 31 Posted: 09 Oct 2018
Gerard P Cachon, Santiago Gallino and Joseph Xu
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 922 (44,540)
Citation 6

Abstract:

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shipping fees, free shipping threshold, fulfillment policies, online retailing, empirical OM

7.

The Value of Rapid Delivery in Online Retailing

Number of pages: 31 Posted: 04 Mar 2015 Last Revised: 14 Sep 2016
Marshall Fisher, Santiago Gallino and Joseph Xu
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 836 (50,977)
Citation 15

Abstract:

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retail operations, online fulfillment, business analytics, online retail, empirical operations management

8.

Severe Weather and Automobile Assembly Productivity

Columbia Business School Research Paper No. 12/37
Number of pages: 31 Posted: 04 Jul 2012 Last Revised: 22 Dec 2012
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Chile
Downloads 830 (51,485)
Citation 56

Abstract:

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operations management, productivity, econometrics, automobile industry, weather, climate change

9.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 818 (52,545)
Citation 6

Abstract:

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Retail Operations, Business Analytics, Empirical Operations Management

10.

Channel Integration, Sales Dispersion, and Inventory Management

Number of pages: 39 Posted: 12 Sep 2014 Last Revised: 16 Nov 2016
Santiago Gallino, Antonio Moreno and Ioannis Stamatopoulos
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and The University of Texas at Austin - McCombs School of Business
Downloads 811 (53,129)
Citation 27

Abstract:

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retail operations, online retail, channel integration, long tail, empirical operations, inventory management, omnichannel retail

11.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 39 Posted: 08 Oct 2015 Last Revised: 17 Apr 2020
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 626 (74,500)
Citation 5

Abstract:

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

12.

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail." Operations Research (2022).
Number of pages: 35 Posted: 31 Oct 2018 Last Revised: 01 Aug 2022
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Fisher College of Business, The Ohio State University and Harvard University - Technology & Operations Management Unit
Downloads 592 (79,817)
Citation 7

Abstract:

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in-process delays, service operations, online retail, website speed, abandonment

13.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang
Emory University - Goizueta Business School, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 556 (86,360)
Citation 10

Abstract:

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social media, Facebook, sales forecast, machine learning, random forest

14.

New Product Development in an Omnichannel World

Number of pages: 26 Posted: 16 Jun 2019
Robert P. Rooderkerk and Santiago Gallino
Rotterdam School of Management, Erasmus University and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 493 (100,163)
Citation 3

Abstract:

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15.

Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions

Number of pages: 47 Posted: 26 Jun 2019
Santiago Gallino, Antonio Moreno and Robert P. Rooderkerk
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Rotterdam School of Management, Erasmus University
Downloads 390 (131,835)
Citation 2

Abstract:

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omnichannel, marketing-operations interface, managerial biases, conjoint analysis

16.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
Wisconsin School of Business and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 351 (148,060)
Citation 7

Abstract:

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

17.

Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces

Number of pages: 33 Posted: 24 Sep 2022 Last Revised: 04 May 2023
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Fisher College of Business, The Ohio State University and Harvard University - Technology & Operations Management Unit
Downloads 326 (160,352)

Abstract:

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algorithms, algorithmic curation, online marketplaces, empirical operations, Buybox

18.

Order-Based Trade Credits and Operational Performance in the Nanostore Retail Channel

Number of pages: 27 Posted: 22 Aug 2022 Last Revised: 25 Aug 2022
Tilburg University - Tilburg University School of Economics and ManagementK├╝hne Logistics University, Tilburg University - Tilburg University School of Economics and Management and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 219 (239,103)
Citation 1

Abstract:

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Retail operations, trade credits, financial constraints, emerging markets, nanostores

19.

Pay for Quantity or Time? Implications for Work Speed and Quality

Number of pages: 53 Posted: 18 Aug 2022
Carolyn Deller and Santiago Gallino
University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 90 (483,125)

Abstract:

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Compensation, fixed-wage, multidimensional tasks, effort.

20.

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

Gallino, Santiago, and Antonio Moreno. "The value of fit information in online retail: Evidence from a randomized field experiment." Manufacturing & Service Operations Management 20, no. 4 (2018): 767-787.
Number of pages: 30 Posted: 23 Oct 2015 Last Revised: 16 Aug 2022
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 71 (555,485)
Citation 8

Abstract:

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Supply chain information, Supply chain innovation, Fit uncertainty, Online retail, Randomized field experiment, Virtual fitting room

21.

Operational Consequences of Customer Interaction Design: Evidence From Last-Mile Delivery Services

Number of pages: 35 Posted: 08 Feb 2023 Last Revised: 17 Sep 2023
Natalie Epstein, Santiago Gallino and Antonio Moreno
Harvard Business School, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 47 (676,768)

Abstract:

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service operations, last-mile delivery, coordination, interaction design