Santiago Gallino

University of Pennsylvania - Operations, Information and Decisions Department

3730 Walnut Street

558 & 559 Jon M. Huntsman Hall

Philadelphia, PA 19104-5340

United States

SCHOLARLY PAPERS

17

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9,607

CITATIONS
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in Total Papers Citations

120

Scholarly Papers (17)

1.

Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits

Number of pages: 43 Posted: 22 Dec 2013 Last Revised: 08 Mar 2017
David R. Bell, Santiago Gallino and Antonio Moreno
University of Pennsylvania - Marketing Department, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 2,564 (4,649)
Citation 31

Abstract:

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Omni-Channel Retailing, Showrooms, Experience Attributes, Propensity Scoring, Quasi-Experimental Methods, Empirical Operations Management

2.

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Number of pages: 36 Posted: 20 Sep 2012 Last Revised: 10 Sep 2014
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,106 (18,322)
Citation 25

Abstract:

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retail operations, inventory availability, empirical operations management, business analytics, online retail

3.

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships

Number of pages: 31 Posted: 29 Jun 2013 Last Revised: 11 Jun 2017
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Columbia University - Columbia Business School - Decision Risk and Operations
Downloads 958 (22,653)
Citation 14

Abstract:

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Supply chain management, applied econometrics, instrumental variables, inventory management, automobile industry

4.

Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments

Forthcoming at Management Science, Ross School of Business Paper No. 1265
Number of pages: 43 Posted: 11 Jan 2015 Last Revised: 26 Jan 2017
Marshall Fisher, Santiago Gallino and Jun Li
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Michigan, Stephen M. Ross School of Business
Downloads 957 (22,695)
Citation 27

Abstract:

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Online Retailing, Field Experiments, Competition-Based Dynamic Pricing, Stock-outs, Consumer Choice

5.

Channel Integration, Sales Dispersion, and Inventory Management

Number of pages: 39 Posted: 12 Sep 2014 Last Revised: 16 Nov 2016
Santiago Gallino, Antonio Moreno and Ioannis Stamatopoulos
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and University of Texas at Austin - McCombs School of Business
Downloads 657 (38,366)
Citation 13

Abstract:

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retail operations, online retail, channel integration, long tail, empirical operations, inventory management, omnichannel retail

6.

The Value of Rapid Delivery in Online Retailing

Number of pages: 31 Posted: 04 Mar 2015 Last Revised: 14 Sep 2016
Marshall Fisher, Santiago Gallino and Joseph Xu
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 582 (45,117)
Citation 6

Abstract:

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retail operations, online fulfillment, business analytics, online retail, empirical operations management

7.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 496 (55,278)
Citation 5

Abstract:

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Retail Operations, Business Analytics, Empirical Operations Management

8.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang
Goizueta Business School, Emory University, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 405 (70,778)
Citation 6

Abstract:

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social media, Facebook, sales forecast, machine learning, random forest

9.

Severe Weather and Automobile Assembly Productivity

Columbia Business School Research Paper No. 12/37
Number of pages: 31 Posted: 04 Jul 2012 Last Revised: 22 Dec 2012
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Columbia University - Columbia Business School - Decision Risk and Operations
Downloads 379 (76,387)
Citation 22

Abstract:

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operations management, productivity, econometrics, automobile industry, weather, climate change

10.

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

Number of pages: 30 Posted: 23 Oct 2015 Last Revised: 30 Oct 2015
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 343 (85,787)
Citation 3

Abstract:

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Supply chain information, Supply chain innovation, Fit uncertainty, Online retail, Randomized field experiment, Virtual fitting room

11.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 32 Posted: 08 Oct 2015 Last Revised: 20 Sep 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 313 (94,975)
Citation 2

Abstract:

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

12.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
University of Wisconsin - Madison - School of Business and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 237 (127,246)
Citation 2

Abstract:

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

13.

Offline Experiences and Value Creation in Omnichannel Retail

Number of pages: 13 Posted: 28 Oct 2018
David R. Bell, Santiago Gallino and Antonio Moreno
University of Pennsylvania - Marketing Department, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 230 (131,670)

Abstract:

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Retail Operations, Marketing-Operations Interface, Omni-Channel Retailing, Experience Attributes, Quasi- Experimental Methods

14.

Free Shipping Is Not Free: A Data-Driven Model to Design Free-Shipping Threshold Policies.

Number of pages: 31 Posted: 09 Oct 2018
Gerard P Cachon, Santiago Gallino and Joseph Xu
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 202 (148,386)

Abstract:

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shipping fees, free shipping threshold, fulfillment policies, online retailing, empirical OM

15.

Why Retailers Should Care about Net Neutrality: The Impact of Website Performance on Online Retail

Number of pages: 15 Posted: 31 Oct 2018
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Kellogg School of Management, Operations Management Department and Harvard University - Technology & Operations Management Unit
Downloads 142 (201,699)

Abstract:

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online retail, service operations, quasi-experiments, website performance, abandonment, synthetic control

16.

Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions

Number of pages: 47 Posted: 26 Jun 2019
Santiago Gallino, Antonio Moreno and Robert P. Rooderkerk
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Rotterdam School of Management, Erasmus University
Downloads 21 (514,459)

Abstract:

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omnichannel, marketing-operations interface, managerial biases, conjoint analysis

17.

New Product Development in an Omnichannel World

Number of pages: 26 Posted: 16 Jun 2019
Robert P. Rooderkerk and Santiago Gallino
Rotterdam School of Management, Erasmus University and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 15 (543,451)

Abstract:

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