Santiago Gallino

University of Pennsylvania - Operations, Information and Decisions Department

3730 Walnut Street

558 & 559 Jon M. Huntsman Hall

Philadelphia, PA 19104-5340

United States

SCHOLARLY PAPERS

17

DOWNLOADS
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Top 3,681

in Total Papers Downloads

10,698

SSRN CITATIONS
Rank 7,914

SSRN RANKINGS

Top 7,914

in Total Papers Citations

61

CROSSREF CITATIONS

70

Scholarly Papers (17)

1.

Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits

Number of pages: 43 Posted: 22 Dec 2013 Last Revised: 08 Mar 2017
David R. Bell, Santiago Gallino and Antonio Moreno
University of Pennsylvania - Marketing Department, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 2,637 (4,739)
Citation 38

Abstract:

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Omni-Channel Retailing, Showrooms, Experience Attributes, Propensity Scoring, Quasi-Experimental Methods, Empirical Operations Management

2.

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Number of pages: 36 Posted: 20 Sep 2012 Last Revised: 10 Sep 2014
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 1,172 (17,696)
Citation 20

Abstract:

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retail operations, inventory availability, empirical operations management, business analytics, online retail

3.

Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships

Number of pages: 31 Posted: 29 Jun 2013 Last Revised: 11 Jun 2017
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Columbia University - Columbia Business School - Decision Risk and Operations
Downloads 1,008 (22,128)
Citation 22

Abstract:

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Supply chain management, applied econometrics, instrumental variables, inventory management, automobile industry

4.

Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments

Forthcoming at Management Science, Ross School of Business Paper No. 1265
Number of pages: 43 Posted: 11 Jan 2015 Last Revised: 26 Jan 2017
Marshall Fisher, Santiago Gallino and Jun Li
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Michigan, Stephen M. Ross School of Business
Downloads 986 (22,849)
Citation 17

Abstract:

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Online Retailing, Field Experiments, Competition-Based Dynamic Pricing, Stock-outs, Consumer Choice

5.

Channel Integration, Sales Dispersion, and Inventory Management

Number of pages: 39 Posted: 12 Sep 2014 Last Revised: 16 Nov 2016
Santiago Gallino, Antonio Moreno and Ioannis Stamatopoulos
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and University of Texas at Austin - McCombs School of Business
Downloads 688 (37,863)
Citation 13

Abstract:

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retail operations, online retail, channel integration, long tail, empirical operations, inventory management, omnichannel retail

6.

The Value of Rapid Delivery in Online Retailing

Number of pages: 31 Posted: 04 Mar 2015 Last Revised: 14 Sep 2016
Marshall Fisher, Santiago Gallino and Joseph Xu
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 628 (42,804)
Citation 7

Abstract:

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retail operations, online fulfillment, business analytics, online retail, empirical operations management

7.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 565 (49,174)
Citation 4

Abstract:

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Retail Operations, Business Analytics, Empirical Operations Management

8.

Customer Supercharging in Experience-Centric Channels

Number of pages: 21 Posted: 28 Oct 2018 Last Revised: 31 Jul 2019
David R. Bell, Santiago Gallino and Antonio Moreno
University of Pennsylvania - Marketing Department, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 564 (49,266)
Citation 2

Abstract:

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Retail Operations, Marketing-Operations Interface, Omni-Channel Retailing, Experience Attributes, Quasi- Experimental Methods

9.

The Operational Value of Social Media Information

Production and Operations Management, 2015
Number of pages: 31 Posted: 12 Dec 2015 Last Revised: 31 Jul 2017
Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis Zhang
Goizueta Business School, Emory University, University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Washington University in St. Louis - John M. Olin Business School
Downloads 426 (69,810)
Citation 9

Abstract:

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social media, Facebook, sales forecast, machine learning, random forest

10.

Severe Weather and Automobile Assembly Productivity

Columbia Business School Research Paper No. 12/37
Number of pages: 31 Posted: 04 Jul 2012 Last Revised: 22 Dec 2012
Gerard P Cachon, Santiago Gallino and Marcelo Olivares
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Columbia University - Columbia Business School - Decision Risk and Operations
Downloads 420 (71,015)
Citation 29

Abstract:

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operations management, productivity, econometrics, automobile industry, weather, climate change

11.

The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment

Number of pages: 30 Posted: 23 Oct 2015 Last Revised: 30 Oct 2015
Santiago Gallino and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Technology & Operations Management Unit
Downloads 381 (79,552)
Citation 6

Abstract:

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Supply chain information, Supply chain innovation, Fit uncertainty, Online retail, Randomized field experiment, Virtual fitting room

12.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 32 Posted: 08 Oct 2015 Last Revised: 20 Sep 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 367 (83,146)
Citation 2

Abstract:

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

13.

Free Shipping Is Not Free: A Data-Driven Model to Design Free-Shipping Threshold Policies.

Number of pages: 31 Posted: 09 Oct 2018
Gerard P Cachon, Santiago Gallino and Joseph Xu
The Wharton School - Operations, Information and Decisions Department, University of Pennsylvania - Operations, Information and Decisions Department and Tepper School of Business, Carnegie Mellon University
Downloads 284 (110,472)
Citation 2

Abstract:

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shipping fees, free shipping threshold, fulfillment policies, online retailing, empirical OM

14.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
University of Wisconsin - Madison - School of Business and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 253 (124,762)

Abstract:

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

15.

Why Retailers Should Care about Net Neutrality: The Impact of Website Performance on Online Retail

Number of pages: 15 Posted: 31 Oct 2018
Santiago Gallino, Nil Karacaoglu and Antonio Moreno
University of Pennsylvania - Operations, Information and Decisions Department, Fisher College of Business, The Ohio State University and Harvard University - Technology & Operations Management Unit
Downloads 172 (179,611)

Abstract:

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online retail, service operations, quasi-experiments, website performance, abandonment, synthetic control

16.

Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions

Number of pages: 47 Posted: 26 Jun 2019
Santiago Gallino, Antonio Moreno and Robert P. Rooderkerk
University of Pennsylvania - Operations, Information and Decisions Department, Harvard University - Technology & Operations Management Unit and Rotterdam School of Management, Erasmus University
Downloads 75 (326,695)
Citation 2

Abstract:

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omnichannel, marketing-operations interface, managerial biases, conjoint analysis

17.

New Product Development in an Omnichannel World

Number of pages: 26 Posted: 16 Jun 2019
Robert P. Rooderkerk and Santiago Gallino
Rotterdam School of Management, Erasmus University and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 72 (334,301)
Citation 2

Abstract:

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