Lorna Doucet

University of Illinois at Urbana-Champaign - Department of Business Administration

1206 South Sixth Street

Champaign, IL 61820

United States

SCHOLARLY PAPERS

2

DOWNLOADS

268

SSRN CITATIONS

0

CROSSREF CITATIONS

0

Scholarly Papers (2)

1.

Responsiveness: Emotion and Information Dynamics in Service Interactions

Wharton Financial Institutions Center Working Paper No. 98-15
Number of pages: 52 Posted: 27 Apr 1999
Lorna Doucet
University of Illinois at Urbana-Champaign - Department of Business Administration
Downloads 268 (131,582)

Abstract:

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2.

What Makes Teams Take? Employee Reactions to Work Reforms

Posted: 24 Apr 2002
University of Wisconsin - Madison - Department of Management and Human Resources, University of Pennsylvania - Management Department and University of Illinois at Urbana-Champaign - Department of Business Administration

Abstract:

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teams, work practices, employee attitudes, labor-management cooperation