Eli Jones

University of Houston - Department of Marketing

United States

SCHOLARLY PAPERS

2

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411

SSRN CITATIONS
Rank 42,071

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Top 42,071

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Scholarly Papers (2)

1.

High Touch Through High Tech: The Impact of Salesperson Technology Usage on Customer Satisfaction and Sales Performance

Management Science, Vol. 54, No. 4, pp. 671-685, 2008
Number of pages: 15 Posted: 06 Apr 2010
University of Houston - C.T. Bauer College of Business, University of Houston - Department of Marketing, Clemson University - Department of Marketing and University of Connecticut - Department of Management
Downloads 216 (141,370)

Abstract:

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customer relationship management, relationship marketing, sales technology

2.

Examining the Effect of Salesperson Service Behavior in a Competitive Context

Journal of the Academy of Marketing Science, Vol. 35, No. 4, pp. 603-616. , 2007
Number of pages: 14 Posted: 05 Apr 2010
University of Houston - C.T. Bauer College of Business, University of Houston - Department of Marketing and Providence College
Downloads 195 (155,637)

Abstract:

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Salesperson service behaviors, Competitor ratings, Share of wallet, Trust, Satisfaction, Service quality