Soolakshna Desai Lukea-Bhiwajee

University of Technology, Mauritius (UTM)

La Tour Koenig

Pointe-aux-Sables

Pointe aux Sables

Mauritius

SCHOLARLY PAPERS

2

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Top 22,775

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3,088

SSRN CITATIONS

2

CROSSREF CITATIONS

7

Scholarly Papers (2)

1.

Service Quality in the Public Service

International Journal of Management and Marketing Research, Vol. 3, No. 1, pp. 37-50, 2010
Number of pages: 14 Posted: 09 Sep 2010
Prabha Ramseook-Munhurrun, Soolakshna Desai Lukea-Bhiwajee and Perunjodi Naidoo
University of Technology, Mauritius (UTM), University of Technology, Mauritius (UTM) and University of Technology, Mauritius (UTM)
Downloads 2,230 (9,124)
Citation 2

Abstract:

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Service quality, SERVQUAL, Front-line employees, Customer expectations, Public

2.

Measuring Service Quality: Perceptions of Employees

Global Journal of Business Research, Vol. 4, No. 1, pp. 47-58, 2010
Number of pages: 12 Posted: 01 Jul 2010
Prabha Ramseook Munhurrun, Perunjodi Naidoo and Soolakshna Desai Lukea-Bhiwajee
University of Technology, Mauritius (UTM), University of Technology, Mauritius (UTM) and University of Technology, Mauritius (UTM)
Downloads 858 (38,792)

Abstract:

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Employee, Satisfaction, Loyalty, SERVQUAL, Call Centre, Mauritius