Jihoon Cho

Kansas State University - College of Business Administration

Manhattan, KS 66506

United States

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Scholarly Papers (1)

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Understanding the Joint Value of High-Frequency Service Metrics and Post-Purchase Perception

Ross School of Business Paper No. 1283
Number of pages: 48 Posted: 16 Jul 2015 Last Revised: 07 Aug 2020
Kansas State University - College of Business Administration, University of Michigan at Ann Arbor - Stephen M. Ross School of Business and University of Michigan, Stephen M. Ross School of Business
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Citation 2

Abstract:

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service quality, high-frequency data, within-individual selection, across-individual selection