Ioannis Bellos

George Mason University - Department of Information Systems and Operations Management

Assistant Professor

4400 University Drive

Fairfax, VA 22030

United States

http://mason.gmu.edu/~ibellos

SCHOLARLY PAPERS

4

DOWNLOADS
Rank 25,718

SSRN RANKINGS

Top 25,718

in Total Papers Downloads

2,204

SSRN CITATIONS
Rank 25,847

SSRN RANKINGS

Top 25,847

in Total Papers Citations

24

CROSSREF CITATIONS

11

Scholarly Papers (4)

1.

Service Design for a Holistic Customer Experience: A Process Framework

Number of pages: 33 Posted: 06 Aug 2014 Last Revised: 06 Feb 2020
Ioannis Bellos and Stelios Kavadias
George Mason University - Department of Information Systems and Operations Management and Cambridge Judge Business School
Downloads 625 (49,583)
Citation 5

Abstract:

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customer experience, customer journey, design thinking, service design, service process, service provider, touchpoints

2.

The Potential of Servicizing as a Green Business Model

Georgetown McDonough School of Business Research Paper
Number of pages: 32 Posted: 16 Sep 2013 Last Revised: 06 Oct 2015
Vishal Agrawal and Ioannis Bellos
Georgetown University - McDonough School of Business and George Mason University - Department of Information Systems and Operations Management
Downloads 611 (51,063)
Citation 12

Abstract:

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sustainable operations, servicizing, environment, product design, business models

3.

The Car Sharing Economy: Interaction of Business Model Choice and Product Line Design

Georgia Tech Scheller College of Business Research Paper No. 2016-054
Number of pages: 44 Posted: 29 Dec 2013 Last Revised: 07 Mar 2017
Ioannis Bellos, Mark Ferguson and L. Beril Toktay
George Mason University - Department of Information Systems and Operations Management, University of South Carolina - Department of Management Science and Georgia Institute of Technology - Sustainability
Downloads 604 (51,867)
Citation 17

Abstract:

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car sharing, sustainable transportation, sustainable business models, CAFE standards, fuel efficiency, product line

4.

When Should Customers Control Service Delivery? Implications for Service Design

Number of pages: 45 Posted: 20 Aug 2011 Last Revised: 26 Jul 2018
Ioannis Bellos and Stelios Kavadias
George Mason University - Department of Information Systems and Operations Management and Cambridge Judge Business School
Downloads 364 (95,810)
Citation 3

Abstract:

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service design, service line design, service provider, customer experience, service competition