Ioannis Bellos

George Mason University - Department of Information Systems and Operations Management

Assistant Professor

4400 University Drive

Fairfax, VA 22030

United States

http://mason.gmu.edu/~ibellos

SCHOLARLY PAPERS

4

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SSRN CITATIONS
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Top 25,847

in Total Papers Citations

24

CROSSREF CITATIONS

11

Scholarly Papers (4)

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1.

Service Design for a Holistic Customer Experience: A Process Framework

Number of pages: 33 Posted: 06 Aug 2014 Last Revised: 06 Feb 2020
Ioannis Bellos and Stelios Kavadias
George Mason University - Department of Information Systems and Operations Management and Cambridge Judge Business School
Downloads 625 (49,583)
Citation 5

Abstract:

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customer experience, customer journey, design thinking, service design, service process, service provider, touchpoints

2.

The Potential of Servicizing as a Green Business Model

Georgetown McDonough School of Business Research Paper
Number of pages: 32 Posted: 16 Sep 2013 Last Revised: 06 Oct 2015
Vishal Agrawal and Ioannis Bellos
Georgetown University - McDonough School of Business and George Mason University - Department of Information Systems and Operations Management
Downloads 611 (51,063)
Citation 12

Abstract:

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sustainable operations, servicizing, environment, product design, business models

3.

The Car Sharing Economy: Interaction of Business Model Choice and Product Line Design

Georgia Tech Scheller College of Business Research Paper No. 2016-054
Number of pages: 44 Posted: 29 Dec 2013 Last Revised: 07 Mar 2017
Ioannis Bellos, Mark Ferguson and L. Beril Toktay
George Mason University - Department of Information Systems and Operations Management, University of South Carolina - Department of Management Science and Georgia Institute of Technology - Sustainability
Downloads 604 (51,867)
Citation 17

Abstract:

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car sharing, sustainable transportation, sustainable business models, CAFE standards, fuel efficiency, product line

4.

When Should Customers Control Service Delivery? Implications for Service Design

Number of pages: 45 Posted: 20 Aug 2011 Last Revised: 26 Jul 2018
Ioannis Bellos and Stelios Kavadias
George Mason University - Department of Information Systems and Operations Management and Cambridge Judge Business School
Downloads 364 (95,810)
Citation 3

Abstract:

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service design, service line design, service provider, customer experience, service competition