Jiheng Zhang

HKUST

Clear Water Bay

Kowloon

Hong Kong

SCHOLARLY PAPERS

7

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Scholarly Papers (7)

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1.

The Impact of Slow Ocean Steaming on Delivery Reliability and Fuel Consumption

Number of pages: 31 Posted: 15 May 2012 Last Revised: 01 Oct 2013
Chung-Yee Lee, Hau L. Lee and Jiheng Zhang
Hong Kong University of Science & Technology (HKUST) - Department of Industrial and Engineering and Logistics Management, Stanford Graduate School of Business and HKUST
Downloads 486 (66,877)
Citation 1

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slow steaming, ocean container transport, shipping time, bunker cost, delivery reliability, Markov chain

2.

Staffing and Control of Instant Messaging Contact Centers

Forthcoming in Operations Research
Number of pages: 38 Posted: 13 Mar 2012 Last Revised: 11 Dec 2012
Jun Luo and Jiheng Zhang
Shanghai Jiao Tong University and HKUST
Downloads 180 (191,989)

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Many-server Queues, Limited Processor Sharing, Fluid Models, Staffing and Control

3.

Online Demand Fulfillment Under Limited Flexibility

Number of pages: 36 Posted: 14 Jul 2018
Zhen Xu, Hailun Zhang, Jiheng Zhang and Rachel Zhang
Columbia University, Department of Industrial Engineering and Operations Research (IEOR), Students, HKUST, HKUST and Hong Kong University of Science & Technology (HKUST)
Downloads 161 (211,221)
Citation 3

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process flexibility, online retailing, dynamic resource allocation

4.

On-Demand Ride-Matching in a Spatial Model with Abandonment and Cancellation

Number of pages: 40 Posted: 08 Jul 2019 Last Revised: 18 Jul 2019
Guangju Wang, Hailun Zhang and Jiheng Zhang
HKUST, HKUST and HKUST
Downloads 125 (258,709)
Citation 2

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on-demand matching, ride-hailing platform, fluid approximation

5.

Managing Perishable Inventory Systems as Non-Perishable Ones

Number of pages: 48 Posted: 23 Jun 2018
Hailun Zhang, Jiheng Zhang and Rachel Zhang
HKUST, HKUST and Hong Kong University of Science & Technology (HKUST)
Downloads 92 (319,405)

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perishable inventory, newsvendor problem, asymptotic analysis

6.

An Economic Model of Blockchain: The Interplay between Transaction Fees and Security

Number of pages: 41 Posted: 25 Jun 2020
Jiahao He, Guangyuan ZHANG, Jiheng Zhang and Rachel Zhang
affiliation not provided to SSRN, Hong Kong University of Science & Technology (HKUST), HKUST and Hong Kong University of Science & Technology (HKUST)
Downloads 79 (350,518)
Citation 1

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blockchain, queueing model, decentralization, transaction fee, security

7.

Customer Service Chat Systems with General Service and Patience Times

Number of pages: 67 Posted: 02 Jul 2018
Zhenghua Long, Tolga Tezcan and Jiheng Zhang
HKUST, London Business School and HKUST
Downloads 49 (445,558)

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customer service chat, measure-valued process, fluid model, invariant state, general distribution