Arun Rai

Georgia State University - J. Mack Robinson College of Business

P.O. Box 4050

Atlanta, GA 30303-3083

United States

SCHOLARLY PAPERS

25

DOWNLOADS

1,100

SSRN CITATIONS
Rank 34,604

SSRN RANKINGS

Top 34,604

in Total Papers Citations

14

CROSSREF CITATIONS

9

Scholarly Papers (25)

1.

Patent Protection and Software Innovation: Evidence from Alice

Number of pages: 33 Posted: 18 Nov 2020 Last Revised: 09 Mar 2021
Yu-Kai Lin and Arun Rai
Georgia State University - J. Mack Robinson College of Business and Georgia State University - J. Mack Robinson College of Business
Downloads 261 (162,242)

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Innovations, Software Patents, Alice, Natural Experiment

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels

Number of pages: 66 Posted: 08 Mar 2021
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 184 (224,923)

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Infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channel

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-to-Face and Virtual Channels

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, 'How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience' Information Systems Research (A*), (Forthcoming), MIS Quarterly (45:2), pp 719-754, 2021
Number of pages: 66 Posted: 19 Jan 2022
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 54 (509,828)

Abstract:

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infusion use, post-adoptive use, CRM-enabled service success, multi-channel, face-to-face channel, virtual channels

3.

Social Learning in Information Technology Investment: The Role of Board Interlocks

Forthcoming, Management Science
Number of pages: 56 Posted: 18 Nov 2019
Hong Kong Polytechnic University - School of Accounting and Finance, Georgia State University - J. Mack Robinson College of Business, Hong Kong Polytechnic University and Tsinghua University - School of Economics & Management
Downloads 194 (214,728)
Citation 1

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IT investment, IT return, social learning, board interlocks

4.

Information Control for Creator Brand Management in Subscription-Based Crowdfunding

Number of pages: 59 Posted: 03 Dec 2020
Yu-Kai Lin, Arun Rai and Yukun Yang
Georgia State University - J. Mack Robinson College of Business, Georgia State University - J. Mack Robinson College of Business and affiliation not provided to SSRN
Downloads 142 (278,757)

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Crowdfunding, subscription-based crowdfunding, information control, human brands

5.

Interfirm IT Capability Profiles and Communications for Cocreating Relational Value: Evidence from the Logistics Industry

MIS Quarterly Vol. 36 No. 1 pp. 1-30, March 2012
Number of pages: 30 Posted: 20 Dec 2013
Georgia State University - J. Mack Robinson College of Business, University of Houston - C.T. Bauer College of Business, University of Louisville - College of Business and Public Administration and Georgia State University - J. Mack Robinson College of Business
Downloads 93 (375,172)
Citation 7

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Relational value, relational view, share of wallet, interfirm relationships, IT capability profiles, IT functionalities, contact streams, interfirm communications, complementaries, logistics

6.

How Does an Enterprise System Implementation Change Interpersonal Relationships in Organizations

Bala, H., Venkatesh, V., Ganster, D.C. and Rai, A., How Does an Enterprise System Implementation Change Interpersonal Relationships in Organizations. Industrial Management & Data Systems, Forthcoming, Kelley School of Business Research Paper No. 2021-27
Number of pages: 40 Posted: 24 May 2021
Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Virginia Polytechnic Institute and State University - Pamplin College of Business, Colorado State University, Fort Collins - Department of Management and Georgia State University - J. Mack Robinson College of Business
Downloads 38 (576,218)

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enterprise systems, work process, process characteristics, latent growth modeling, coworker exchange (CWX), job performance, job satisfaction

7.

How Does Intelligent System Knowledge Empowerment Yield Payoffs? Uncovering the Adaptation Mechanisms and Contingency Role of Work Experience

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, "How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience," Information Systems Research (A*), (forthcoming)
Number of pages: 49 Posted: 27 Oct 2021
Liwei Chen, JJ Po-An Hsieh and Arun Rai
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business
Downloads 29 (628,472)

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Intelligence augmentation, Coping-adaptation framework, Intelligent system knowledge empowerment, Infusion use, Role conflict, Job performance

8.

Combating Infant Mortality in Rural India: Evidence from a Field Study of eHealth Kiosk Implementations

MIS Quarterly, Vol. 40, No. 2, pp. 353-380, 2016
Number of pages: 28 Posted: 16 Oct 2020
Virginia Polytechnic Institute and State University - Pamplin College of Business, Georgia State University - J. Mack Robinson College of Business, University of Arkansas and University of Pittsburgh - Katz Graduate School of Business
Downloads 25 (655,457)
Citation 5

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Social Networks, Strong Ties, Weak Ties, Infant Mortality, Millennium Development Goals

9.

Information Systems Projects and Individual Developer Outcomes: Role of Project Managers and Process Control

Information Systems Research, Vol. 29, No.1, pp. 127-148, 2018
Number of pages: 50 Posted: 14 Jan 2021
Virginia Polytechnic Institute and State University - Pamplin College of Business, Georgia State University - J. Mack Robinson College of Business and Georgia State University
Downloads 20 (692,480)
Citation 1

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control theory, project management, project risk, stress, performance, multilevel, HLM, three-level models

10.

How Does Intelligent System Knowledge Empowerment Yield Payoffs: Uncovering the Adaptation Mechanisms and Contingency Role of Work Experience

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, "How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience " Information Systems Research (A*), (Forthcoming).
Number of pages: 49 Posted: 07 Dec 2021
Liwei Chen, JJ Po-An Hsieh and Arun Rai
University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business
Downloads 11 (768,095)

Abstract:

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Intelligence augmentation, Coping-adaptation framework, Intelligent system knowledge empowerment, Infusion use, Role conflict, Job performance

11.

Impact of User Satisfaction with Mandated Crm Use on Employee Service Quality

J.J. Po-An Hsieh, Arun Rai, Stacie Petter, and Ting Zhang, “Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality,” MIS Quarterly (A*), 2012, 36(4), pp. 1065-1080
Number of pages: 36 Posted: 18 Nov 2021
Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Independent
Downloads 11 (768,095)

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User Satisfaction, Mandatory Use, Customer Relationship Management Systems, Employee Service Quality, Job Dedication, Embodied Service Knowledge, Task Performance

12.

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

J.J. Po-An Hsieh, Piyush Sharma, Arun Rai, and A. Parasuraman, 'Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers,' Journal of Service Research, 2013, 16(3), pp. 277-294
Number of pages: 43 Posted: 26 Jan 2022
Georgia State University, Robinson College of Business, Computer Information Systems Department, Hong Kong Polytechnic University, Georgia State University - J. Mack Robinson College of Business and University of Miami - School of Business Administration
Downloads 9 (786,524)

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call center, internal customers, internal services, service quality, zone of tolerance, theory of administrative behavior, IT success, IT-enabled service

13.

Motivational Differences Across Post-Acceptance IS Usage Behaviors

Xixi Li, J.J. Po-An Hsieh, and Arun Rai, “Motivational Differences Across Post-Acceptance IS Usage Behaviors,” Information Systems Research (A*), 2013, 24(3), pp. 653-682
Number of pages: 56 Posted: 19 Jan 2022
Xixi Li, JJ Po-An Hsieh and Arun Rai
Hong Kong Polytechnic University, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business
Downloads 9 (786,524)

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post-acceptance stage, post-acceptance behaviors, routine use, innovative use, motivation theory, intrinsic motivation

14.

Overcoming Cross-Organizational Barriers to Success in Offshore Projects

Maruping, L.M., Rai, A., Aljafari, R., and Venkatesh, V. “Overcoming Cross-organizational Barriers to Success in Offshore Projects,” Industrial Management & Data Systems (121:12), 2021, 2365-2386. https://doi.org/10.1108/IMDS-09-2020-0559
Number of pages: 39 Posted: 19 Apr 2022
Georgia State University, Georgia State University - J. Mack Robinson College of Business, University of Pittsburgh - Katz Graduate School of Business and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 5 (825,262)

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offshoring, service level agreement, work practices, transition processes, client satisfaction

15.

A Motivational Account for Post-Acceptance Routine and Innovative Use: Introducing the Concept of Tri-Dimensional Intrinsic Motivation

Xixi Li, J.J. Po-An Hsieh, and Arun Rai, "A Motivational Account for Post-Acceptance Routine and Innovative Use: Introducing the Concept of Tri-Dimensional Intrinsic Motivation,” Proceedings of the 30th International Conferences on Information Systems (ICIS), Phoenix, Arizona, Dec 15-18, 2009.
Number of pages: 21 Posted: 17 Dec 2021
Xixi Li, JJ Po-An Hsieh and Arun Rai
Hong Kong Polytechnic University, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business
Downloads 5 (825,262)

Abstract:

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routine use, innovative use, motivation theory, post-acceptance stage

16.

Leverage Points for Addressing Digital Inequality: Comparing Under-Privileged Adopters and Non-Adopters of High Speed Internet TV

J.J. Po-An Hsieh, Mark Keil, and Arun Rai, "Leverage Points for Addressing Digital Inequalities: Comparing Under-Privileged Adopters and Non-Adopters of High Speed Internet TV," Proceedings of the 11th Americas Conference on Information Systems (AMCIS), Omaha, NE, USA August 11th-14th 2005
Number of pages: 13 Posted: 17 Dec 2021
JJ Po-An Hsieh, Mark Keil and Arun Rai
Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University and Georgia State University - J. Mack Robinson College of Business
Downloads 3 (846,356)

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Digital Inequality, Digital Divide, Adoption, Diffusion, IT Policy

17.

Understanding Digital Inequality: Comparing Continued Use Behavioral Models of the Socio-economically Advantaged and Disadvantaged

J.J. Po-An Hsieh, Arun Rai, and Mark Keil, “Understanding Digital Inequality: Comparing Continued Use Behavioral Models of the Socio-economically Advantaged and Disadvantaged,” MIS Quarterly (A*), 2008, 32(1), pp. 97-126
Number of pages: 57 Posted: 18 Nov 2021
JJ Po-An Hsieh, Arun Rai and Mark Keil
Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Georgia State University
Downloads 3 (846,356)

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Digital Divide, Digital Inequality, IT Policy, Technology Acceptance, Socio-economic Inequality

18.

Extracting Business Value from it: A Sensemaking Perspective of Post-Adoptive Use

J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use,” Management Science (A*), 2011, 57(11), pp. 2018-2039
Number of pages: 49 Posted: 16 Dec 2021
JJ Po-An Hsieh, Arun Rai and Sean Xu
Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management
Downloads 2 (858,590)

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business value; information technology; post-adoptive behavior; extended use; sensemaking; feedback mechanisms; customer relationship management; CRM technology

19.

Offshore Information Systems Project Success: The Role of Social Embeddedness and Cultural Characteristics

Rai, A., Maruping, L.M., and Venkatesh, V. “Offshore Information Systems Project Success: The Role of Social Embeddedness and Cultural Characteristics,” MIS Quarterly (33:3), 2009, 617-641.
Number of pages: 59 Posted: 20 Apr 2022
Georgia State University - J. Mack Robinson College of Business, Georgia State University and Virginia Polytechnic Institute and State University - Pamplin College of Business
Downloads 1 (872,692)

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Offshoring, social embeddedness, project management, agency theory, culture, multilevel

20.

Transitioning to a Modular Enterprise Architecture: Drivers, Constraints, and Actions

Rai, A., Venkatesh, V., Bala, H., and Lewis, M. “Transitioning to a Modular Enterprise Architecture: Drivers, Constraints, and Actions,” MIS Quarterly Executive (9:2), 2010, 83-94.
Number of pages: 25 Posted: 20 Apr 2022
Georgia State University - J. Mack Robinson College of Business, Virginia Polytechnic Institute and State University - Pamplin College of Business, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies and Georgia State University
Downloads 1 (872,692)

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Enterprise architecture, change management, process interface standards

21.

Designing Modular Platforms: Implications of Application Programming Interfaces for Innovation and Imitation

Posted: 11 May 2018
Georgia State University, Nanjing University, Georgia State University - J. Mack Robinson College of Business, Fudan University and University of North Carolina at Greensboro - Information Systems & Supply Chain Management

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Software platform, Application Programming Interfaces, Innovation, Imitation, Modularity

22.

Conflating Antecedents and Formative Indicators: A Comment on Aguirre-Urreta and Marakas

Information Systems Research, Vol. 25, No. 4, pp. 780-784, 2014
Posted: 14 Jun 2017
Georgia State University - J. Mack Robinson College of Business, University of Cologne - Department of Marketing and Brand Management, Georgia State University - J. Mack Robinson College of Business, Hamburg University of Technology (TUHH), Independent, University of Georgia - C. Herman and Mary Virginia Terry College of Business, Georgia State University and Independent

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Formative indicators, Partial least squares, Endogenous constructs

23.

The Ecosystem of Software Platform: A Study of Asymmetric Cross-Side Network Effects and Platform Governance

Posted: 25 Feb 2015
Nanjing University, Georgia State University, Georgia State University - J. Mack Robinson College of Business and Fudan University, School of Management

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Software platform, two-sided market, network effect, IS governance, complex adaptive systems

24.

Discovering Unobserved Heterogeneity in Structural Equation Models to Avert Validity Threats

MIS Quarterly, Volume 37 (2013), Issue 3, pp. 665-694
Posted: 28 Aug 2013
University of Cologne - Department of Marketing and Brand Management, Georgia State University - J. Mack Robinson College of Business, Hamburg University of Technology (TUHH) and University of Cologne - Faculty of Management, Economics and Social Sciences

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unobserved heterogeneity, validity, structural equation modeling, partial least squares, formative measures, prediction-oriented segmentation

25.

Formal Participation and Performance of the System Development Group: The Role of Group Heterogeneity and Group-Based Rewards

The DATABASE for Advances in Information Systems, Vol. 31, No. 4, pp. 25-40, Fall 2000
Posted: 17 Feb 2011 Last Revised: 24 Feb 2011
Kuwait University - Department of Quantitative Methods & Information Systems, Georgia State University - J. Mack Robinson College of Business and University of Illinois at Chicago - Department of Information and Decision Sciences

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Information Systems Success, Systems Development Project, Participation, Heterogeneity, Group Rewards.