Author Page for Arun Rai

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels

Downloads 439 (111,046)

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How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-To-Face and Virtual Channels

Number of pages: 66 Posted: 08 Mar 2021

Liwei Chen, JJ Po-An Hsieh, Arun Rai and Sean Xu

University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management

Downloads 235 (215,499)

Abstract:

How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences between Face-to-Face and Virtual Channels

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, 'How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience' Information Systems Research (A*), (Forthcoming), MIS Quarterly (45:2), pp 719-754, 2021

Number of pages: 66 Posted: 19 Jan 2022

Liwei Chen, JJ Po-An Hsieh, Arun Rai and Sean Xu

University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management

Downloads 204 (246,385)

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2.

The Scope of Software Patent Protection in the Digital Age: Evidence from Alice

Information Systems Research, forthcoming

Number of pages: 48 Posted: 18 Nov 2020 Last Revised: 07 Jun 2023

Yu-Kai Lin and Arun Rai

Georgia State University - J. Mack Robinson College of Business and Georgia State University - J. Mack Robinson College of Business

Downloads 434 (112,531)

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3.

Information Control for Creator Brand Management in Subscription-Based Crowdfunding

Number of pages: 59 Posted: 03 Dec 2020

Yu-Kai Lin, Arun Rai and Yukun Yang

Georgia State University - J. Mack Robinson College of Business, Georgia State University - J. Mack Robinson College of Business and affiliation not provided to SSRN

Downloads 233 (218,072)

Citation 4

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4.

Social Learning in Information Technology Investment: The Role of Board Interlocks

Forthcoming, Management Science

Number of pages: 56 Posted: 18 Nov 2019

Zhuo (June) Cheng, Arun Rai, Feng Tian and Sean Xu

Hong Kong Polytechnic University - School of Accounting and Finance, Georgia State University - J. Mack Robinson College of Business, Hong Kong Polytechnic University and Tsinghua University - School of Economics & Management

Downloads 219 (231,376)

Citation 6

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5.

Interfirm IT Capability Profiles and Communications for Cocreating Relational Value: Evidence from the Logistics Industry

MIS Quarterly Vol. 36 No. 1 pp. 1-30, March 2012

Number of pages: 30 Posted: 20 Dec 2013

Arun Rai, Paul A. Pavlou, Ghiyoung Im and Steve Du

Georgia State University - J. Mack Robinson College of Business, University of Houston - C.T. Bauer College of Business, University of Louisville - College of Business and Public Administration and Georgia State University - J. Mack Robinson College of Business

Downloads 114 (397,404)

Citation 7

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6.

How Does Online Information Influence Offline Transactions: Insights from Digital Real Estate Platforms

Information Systems Research, Forthcoming

Number of pages: 41 Posted: 04 Jun 2023

Zhengrui Jiang, Arun Rai, Hua Sun, Cheng Nie and Yuheng Hu

Iowa State University - College of Business, Georgia State University - J. Mack Robinson College of Business, Iowa State University, Iowa State University and University of Illinois at Chicago, College of Business Administration

Downloads 103 (427,343)

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7.

How Does an Enterprise System Implementation Change Interpersonal Relationships in Organizations

Bala, H., Venkatesh, V., Ganster, D.C. and Rai, A., How Does an Enterprise System Implementation Change Interpersonal Relationships in Organizations. Industrial Management & Data Systems, Forthcoming, Kelley School of Business Research Paper No. 2021-27

Number of pages: 40 Posted: 24 May 2021

Hillol Bala, Viswanath Venkatesh, Daniel C. Ganster and Arun Rai

Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, Virginia Polytechnic Institute and State University - Pamplin College of Business, Colorado State University, Fort Collins - Department of Management and Georgia State University - J. Mack Robinson College of Business

Downloads 49 (642,353)

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8.

How Does Intelligent System Knowledge Empowerment Yield Payoffs? Uncovering the Adaptation Mechanisms and Contingency Role of Work Experience

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, "How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience," Information Systems Research (A*), (forthcoming)

Number of pages: 49 Posted: 27 Oct 2021

Liwei Chen, JJ Po-An Hsieh and Arun Rai

University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business

Downloads 40 (696,450)

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9.

Transitioning to a Modular Enterprise Architecture: Drivers, Constraints, and Actions

Rai, A., Venkatesh, V., Bala, H., and Lewis, M. “Transitioning to a Modular Enterprise Architecture: Drivers, Constraints, and Actions,” MIS Quarterly Executive (9:2), 2010, 83-94.

Number of pages: 25 Posted: 20 Apr 2022

Arun Rai, Viswanath Venkatesh, Hillol Bala and Mark Lewis

Georgia State University - J. Mack Robinson College of Business, Virginia Polytechnic Institute and State University - Pamplin College of Business, Indiana University - Kelley School of Business - Department of Operation & Decision Technologies and Georgia State University

Downloads 37 (716,414)

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10.

Information Systems Projects and Individual Developer Outcomes: Role of Project Managers and Process Control

Information Systems Research, Vol. 29, No.1, pp. 127-148, 2018

Number of pages: 50 Posted: 14 Jan 2021

Viswanath Venkatesh, Arun Rai and Likoebe M. Maruping

Virginia Polytechnic Institute and State University - Pamplin College of Business, Georgia State University - J. Mack Robinson College of Business and Georgia State University

Downloads 32 (752,056)

Citation 3

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Combating Infant Mortality in Rural India: Evidence from a Field Study of eHealth Kiosk Implementations

MIS Quarterly, Vol. 40, No. 2, pp. 353-380, 2016

Number of pages: 28 Posted: 16 Oct 2020

Viswanath Venkatesh, Arun Rai, Tracy Sykes and Ruba Aljafari

Virginia Polytechnic Institute and State University - Pamplin College of Business, Georgia State University - J. Mack Robinson College of Business, University of Arkansas and University of Pittsburgh - Katz Graduate School of Business

Downloads 32 (752,056)

Citation 10

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12.

How Does Intelligent System Knowledge Empowerment Yield Payoffs: Uncovering the Adaptation Mechanisms and Contingency Role of Work Experience

Liwei Chen, J.J. Po-An Hsieh, and Arun Rai, "How does Intelligent System Empowerment Yield Payoff: Uncovering the Adaptive Mechanisms and the Contingency Role of Work Experience " Information Systems Research (A*), (Forthcoming).

Number of pages: 49 Posted: 07 Dec 2021

Liwei Chen, JJ Po-An Hsieh and Arun Rai

University of Cincinnati - Department of Information Systems, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business

Downloads 29 (775,109)

Abstract:

13.

Understanding Digital Inequality: Comparing Continued Use Behavioral Models of the Socio-economically Advantaged and Disadvantaged

J.J. Po-An Hsieh, Arun Rai, and Mark Keil, “Understanding Digital Inequality: Comparing Continued Use Behavioral Models of the Socio-economically Advantaged and Disadvantaged,” MIS Quarterly (A*), 2008, 32(1), pp. 97-126

Number of pages: 57 Posted: 18 Nov 2021

JJ Po-An Hsieh, Arun Rai and Mark Keil

Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Georgia State University

Downloads 26 (798,769)

Citation 17

Abstract:

14.

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

J.J. Po-An Hsieh, Piyush Sharma, Arun Rai, and A. Parasuraman, 'Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers,' Journal of Service Research, 2013, 16(3), pp. 277-294

Number of pages: 43 Posted: 26 Jan 2022

JJ Po-An Hsieh, Piyush Sharma, Arun Rai and A. Parasuraman

Georgia State University, Robinson College of Business, Computer Information Systems Department, Hong Kong Polytechnic University, Georgia State University - J. Mack Robinson College of Business and University of Miami - School of Business Administration

Downloads 23 (824,262)

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15.

Motivational Differences Across Post-Acceptance IS Usage Behaviors

Xixi Li, J.J. Po-An Hsieh, and Arun Rai, “Motivational Differences Across Post-Acceptance IS Usage Behaviors,” Information Systems Research (A*), 2013, 24(3), pp. 653-682

Number of pages: 56 Posted: 19 Jan 2022

Xixi Li, JJ Po-An Hsieh and Arun Rai

Hong Kong Polytechnic University, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business

Downloads 21 (841,702)

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A Motivational Account for Post-Acceptance Routine and Innovative Use: Introducing the Concept of Tri-Dimensional Intrinsic Motivation

Xixi Li, J.J. Po-An Hsieh, and Arun Rai, "A Motivational Account for Post-Acceptance Routine and Innovative Use: Introducing the Concept of Tri-Dimensional Intrinsic Motivation,” Proceedings of the 30th International Conferences on Information Systems (ICIS), Phoenix, Arizona, Dec 15-18, 2009.

Number of pages: 21 Posted: 17 Dec 2021

Xixi Li, JJ Po-An Hsieh and Arun Rai

Hong Kong Polytechnic University, Georgia State University, Robinson College of Business, Computer Information Systems Department and Georgia State University - J. Mack Robinson College of Business

Downloads 21 (841,702)

Citation 1

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Impact of User Satisfaction with Mandated Crm Use on Employee Service Quality

J.J. Po-An Hsieh, Arun Rai, Stacie Petter, and Ting Zhang, “Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality,” MIS Quarterly (A*), 2012, 36(4), pp. 1065-1080

Number of pages: 36 Posted: 18 Nov 2021

JJ Po-An Hsieh, Arun Rai and Stacie Petter

Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Independent

Downloads 17 (878,639)

Citation 3

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18.

Overcoming Cross-Organizational Barriers to Success in Offshore Projects

Maruping, L.M., Rai, A., Aljafari, R., and Venkatesh, V. “Overcoming Cross-organizational Barriers to Success in Offshore Projects,” Industrial Management & Data Systems (121:12), 2021, 2365-2386. https://doi.org/10.1108/IMDS-09-2020-0559

Number of pages: 39 Posted: 19 Apr 2022

Likoebe M. Maruping, Arun Rai, Ruba Aljafari and Viswanath Venkatesh

Georgia State University, Georgia State University - J. Mack Robinson College of Business, University of Pittsburgh - Katz Graduate School of Business and Virginia Polytechnic Institute and State University - Pamplin College of Business

Downloads 9 (955,793)

Abstract:

19.

Extracting Business Value from it: A Sensemaking Perspective of Post-Adoptive Use

J.J. Po-An Hsieh, Arun Rai, and Sean Xin Xu, “Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use,” Management Science (A*), 2011, 57(11), pp. 2018-2039

Number of pages: 49 Posted: 16 Dec 2021

JJ Po-An Hsieh, Arun Rai and Sean Xu

Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management

Downloads 9 (955,793)

Citation 6

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20.

Leverage Points for Addressing Digital Inequality: Comparing Under-Privileged Adopters and Non-Adopters of High Speed Internet TV

J.J. Po-An Hsieh, Mark Keil, and Arun Rai, "Leverage Points for Addressing Digital Inequalities: Comparing Under-Privileged Adopters and Non-Adopters of High Speed Internet TV," Proceedings of the 11th Americas Conference on Information Systems (AMCIS), Omaha, NE, USA August 11th-14th 2005

Number of pages: 13 Posted: 17 Dec 2021

JJ Po-An Hsieh, Mark Keil and Arun Rai

Georgia State University, Robinson College of Business, Computer Information Systems Department, Georgia State University and Georgia State University - J. Mack Robinson College of Business

Downloads 7 (973,809)

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21.

Offshore Information Systems Project Success: The Role of Social Embeddedness and Cultural Characteristics

Rai, A., Maruping, L.M., and Venkatesh, V. “Offshore Information Systems Project Success: The Role of Social Embeddedness and Cultural Characteristics,” MIS Quarterly (33:3), 2009, 617-641.

Number of pages: 59 Posted: 20 Apr 2022

Arun Rai, Likoebe M. Maruping and Viswanath Venkatesh

Georgia State University - J. Mack Robinson College of Business, Georgia State University and Virginia Polytechnic Institute and State University - Pamplin College of Business

Downloads 4 (997,851)

Citation 5

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22.

Social Network Connectedness and Reported Cybersecurity Breaches

Posted: 15 Nov 2022 Last Revised: 23 May 2023

Zhuo (June) Cheng, Jing Fang, Arun Rai and Sean Xu

Hong Kong Polytechnic University - School of Accounting and Finance, University of Central Arkansas, Georgia State University - J. Mack Robinson College of Business and Tsinghua University - School of Economics & Management

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Designing Modular Platforms: Implications of Application Programming Interfaces for Innovation and Imitation

Posted: 11 May 2018

Ling Xue, Peijian Song, Arun Rai, Zhang Cheng and Xia Zhao

Georgia State University, Nanjing University, Georgia State University - J. Mack Robinson College of Business, Fudan University and University of North Carolina at Greensboro - Information Systems & Supply Chain Management

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Conflating Antecedents and Formative Indicators: A Comment on Aguirre-Urreta and Marakas

Information Systems Research, Vol. 25, No. 4, pp. 780-784, 2014

Posted: 14 Jun 2017

Edward Rigdon, Jan-Michael Becker, Arun Rai, Christian M. Ringle, A. Diamantopoulos, Elena Karahanna, Detmar Straub and Theo Klaas Dijkstra

Georgia State University - J. Mack Robinson College of Business, University of Cologne - Department of Marketing and Brand Management, Georgia State University - J. Mack Robinson College of Business, Hamburg University of Technology (TUHH), Independent, University of Georgia - C. Herman and Mary Virginia Terry College of Business, Georgia State University and Independent

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The Ecosystem of Software Platform: A Study of Asymmetric Cross-Side Network Effects and Platform Governance

Posted: 25 Feb 2015

Peijian Song, Ling Xue, Arun Rai and Cheng Zhang

Nanjing University, Georgia State University, Georgia State University - J. Mack Robinson College of Business and Fudan University, School of Management

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Discovering Unobserved Heterogeneity in Structural Equation Models to Avert Validity Threats

MIS Quarterly, Volume 37 (2013), Issue 3, pp. 665-694

Posted: 28 Aug 2013

Jan-Michael Becker, Arun Rai, Christian M. Ringle and Franziska Völckner

University of Cologne - Department of Marketing and Brand Management, Georgia State University - J. Mack Robinson College of Business, Hamburg University of Technology (TUHH) and University of Cologne - Faculty of Management, Economics and Social Sciences

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Formal Participation and Performance of the System Development Group: The Role of Group Heterogeneity and Group-Based Rewards

The DATABASE for Advances in Information Systems, Vol. 31, No. 4, pp. 25-40, Fall 2000

Posted: 17 Feb 2011 Last Revised: 24 Feb 2011

Adel M. Aladwani, Arun Rai and Arkalgud Ramaprasad

Department of Communication Disorders Sciences - Department of Quantitative Methods & Information Systems, Georgia State University - J. Mack Robinson College of Business and University of Illinois at Chicago - Department of Information and Decision Sciences

Arun Rai

Georgia State University - J. Mack Robinson College of Business

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Scholarly Papers (27)

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