William R. Wentworth

Deloitte Touche Tohmatsu

Paramount Plaza

Midtown Manhattan

New York, NY AB

United States

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Scholarly Papers (1)

1.

The Value to the Customer of RFID in Service Applications

Decision Sciences, Vol. 40, No. 3, pp. 477-512, 2009
Number of pages: 59 Posted: 21 Feb 2011 Last Revised: 02 Jul 2014
Gregory R. Heim, William R. Wentworth and David Xiaosong Peng
Texas A&M University - Department of Information & Operations Management, Deloitte Touche Tohmatsu and University of Houston - C.T. Bauer College of Business
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Abstract:

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Service Development, Radio Frequency Identification (RFID), Customer Value, Service Operations, Decision Making