Tom Tan

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)

Dallas, TX 75275

United States

  • Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)

SCHOLARLY PAPERS

12

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3,349

SSRN CITATIONS
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SSRN RANKINGS

Top 14,435

in Total Papers Citations

73

CROSSREF CITATIONS

15

Scholarly Papers (12)

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1.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 803 (49,883)
Citation 14

Abstract:

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

2.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 423 (111,777)
Citation 33

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

3.

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 53 Posted: 07 Jul 2020 Last Revised: 26 Jan 2021
Yuqian Xu, Tom Tan and Serguei Netessine
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 392 (122,036)
Citation 6

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operational risk, workload, performance-seeking risks, quality degradation, optimal staffing

4.

Channel Changes Choice: An Empirical Study about Omnichannel Demand Sensitivity to Fulfillment Lead Time

SMU Cox School of Business Research Paper 20-02
Number of pages: 62 Posted: 28 Feb 2020 Last Revised: 10 Apr 2023
Stanley Frederick W.T. Lim, Fei Gao and Tom Tan
Michigan State University – The Eli Broad College of Business, Indiana University Bloomington and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 330 (147,543)
Citation 1

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omnichannel retailing, demand sensitivity to lead time, showrooms, online channel, catalog channel, facility network, empirical retail

5.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1, SMU Cox School of Business Research Paper No. 18-12
Number of pages: 35 Posted: 17 Aug 2017 Last Revised: 18 Jan 2018
Melissa Valentine, Tom Tan, Bradley R. Staats and Amy C. Edmondson
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 277 (177,329)
Citation 2

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knowledge repository, knowledge management, scaling service operations, fluid teams

6.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Tom Tan, Serguei Netessine and Lorin M. Hitt
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations & Information Management Department
Downloads 272 (180,529)
Citation 12

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

7.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 223 (219,436)
Citation 4

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8.

M-Commerce, Sales Concentration, and Inventory Management

SMU Cox School of Business Research Paper No. 21-01
Number of pages: 40 Posted: 13 Jan 2021
Nitish Jain and Tom Tan
London Business School and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 214 (228,049)
Citation 1

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online retail, m-commerce, e-commerce, mobile channel, sales concentration, inventory management, empirical operations

9.

Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment

Production and Operations Management, Forthcoming
Number of pages: 41 Posted: 02 May 2016 Last Revised: 23 Jan 2020
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 150 (311,090)
Citation 6

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behavioral routing decisions, quality/speed trade-off, fairness, familiarity, workload, business analytics, restaurant operations, service operations, behavioral operations management

10.

How Long to Squeeze the Creative Juice? An Empirical Study of the Impact of Movie Production Timing on Financial Performance

Number of pages: 30 Posted: 19 Apr 2013 Last Revised: 26 Apr 2013
Tom Tan, J. Eliashberg and Kartik Hosanagar
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - Marketing Department and University of Pennsylvania - Operations & Information Management Department
Downloads 146 (317,901)

Abstract:

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operations/marketing interface, the movie industry, creative industries, product development process

11.

Beyond Cookies: Evidence about Team Environment and Engagement Retention from Girl Scouts Cookie Program

SMU Cox School of Business Research Paper No. 22-19
Number of pages: 31 Posted: 08 Sep 2022 Last Revised: 18 Jan 2023
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 76 (497,708)

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engagement retention, NPO operations, responsible research, social sustainability, teambuilding, contextual factors

12.

Impact of Inventory Risk on Sales Effort Provisioning: Theoretical Predictions and Empirical Evidence

SMU Cox School of Business Research Paper No. 22-17
Number of pages: 55 Posted: 10 Aug 2022
Sreekumar R. Bhaskaran, R. Canan Savaskan and Tom Tan
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), Northwestern University - Kellogg School of Management and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 43 (651,634)

Abstract:

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Push vs. pull systems, sales effort, game theory, incentives, girl scouts cookies