Tom Tan

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)

Dallas, TX 75275

United States

SCHOLARLY PAPERS

6

DOWNLOADS
Rank 39,346

SSRN RANKINGS

Top 39,346

in Total Papers Downloads

866

CITATIONS

0

Scholarly Papers (6)

1.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1
Number of pages: 35 Posted: 17 Aug 2017
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 200 (110,786)

Abstract:

knowledge repository, knowledge management, scaling service operations, fluid teams

2.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE
Number of pages: 49 Posted: 01 Jun 2012 Last Revised: 31 Jan 2017
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and INSEAD
Downloads 179 (122,396)

Abstract:

Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

3.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), INSEAD and University of Pennsylvania - Operations & Information Management Department
Downloads 96 (145,237)

Abstract:

Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

4.

How Long to Squeeze the Creative Juice? An Empirical Study of the Impact of Movie Production Timing on Financial Performance

Number of pages: 30 Posted: 19 Apr 2013 Last Revised: 26 Apr 2013
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - Marketing Department and University of Pennsylvania - Operations & Information Management Department
Downloads 71 (235,720)

Abstract:

operations/marketing interface, the movie industry, creative industries, product development process

5.

Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment

Number of pages: 37 Posted: 02 May 2016
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 0 (370,649)

Abstract:

behavioral routing decisions, quality/speed trade-off, fairness, familiarity, workload, business analytics, restaurant operations, service operations, behavioral operations management

6.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2015/88/TOM
Number of pages: 46 Posted: 10 Nov 2015
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and INSEAD
Downloads 0 (184,813)

Abstract: