Tom Tan

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)

Dallas, TX 75275

United States

SCHOLARLY PAPERS

9

DOWNLOADS
Rank 28,122

SSRN RANKINGS

Top 28,122

in Total Papers Downloads

1,827

SSRN CITATIONS
Rank 24,238

SSRN RANKINGS

Top 24,238

in Total Papers Citations

20

CROSSREF CITATIONS

15

Scholarly Papers (9)

1.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 369 (87,872)
Citation 8

Abstract:

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

2.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 360 (90,387)
Citation 10

Abstract:

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

3.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1, SMU Cox School of Business Research Paper No. 18-12
Number of pages: 35 Posted: 17 Aug 2017 Last Revised: 18 Jan 2018
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 255 (131,338)
Citation 1

Abstract:

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knowledge repository, knowledge management, scaling service operations, fluid teams

4.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), The Wharton School, University of Pennsylvania and University of Pennsylvania - Operations & Information Management Department
Downloads 240 (139,532)
Citation 7

Abstract:

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

5.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 177 (185,260)
Citation 4

Abstract:

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6.

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 53 Posted: 07 Jul 2020
University of Illinois at Urbana-Champaign - College of Business, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 131 (239,069)
Citation 3

Abstract:

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operational risk, workload, performance-seeking risks, quality degradation, optimal staffing

7.

Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment

Production and Operations Management, Forthcoming
Number of pages: 41 Posted: 02 May 2016 Last Revised: 23 Jan 2020
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 118 (257,193)
Citation 7

Abstract:

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behavioral routing decisions, quality/speed trade-off, fairness, familiarity, workload, business analytics, restaurant operations, service operations, behavioral operations management

8.

How Long to Squeeze the Creative Juice? An Empirical Study of the Impact of Movie Production Timing on Financial Performance

Number of pages: 30 Posted: 19 Apr 2013 Last Revised: 26 Apr 2013
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - Marketing Department and University of Pennsylvania - Operations & Information Management Department
Downloads 112 (266,862)

Abstract:

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operations/marketing interface, the movie industry, creative industries, product development process

9.

Slow and Sure, or Fast and Furious? An Empirical Study About Omnichannel Demand Sensitivity to Fulfillment Lead Time

Number of pages: 38 Posted: 28 Feb 2020
University of San Diego School of Business, Indiana University Bloomington and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 65 (372,173)
Citation 1

Abstract:

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omnichannel retailing, demand sensitivity to lead time, showrooms, online channel, catalog channel, facility network, empirical retail