Tom Tan

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)

Dallas, TX 75275

United States

SCHOLARLY PAPERS

8

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CITATIONS
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20

Scholarly Papers (8)

1.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 319 (93,601)
Citation 2

Abstract:

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

2.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 286 (105,436)
Citation 4

Abstract:

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

3.

Inequality in Knowledge Repository Use in Scaling Service Operations

Harvard Business School Technology & Operations Mgt. Unit Working Paper No. 13-001, UNC Kenan-Flagler Research Paper No. 2012-1, SMU Cox School of Business Research Paper No. 18-12
Number of pages: 35 Posted: 17 Aug 2017 Last Revised: 18 Jan 2018
Harvard Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of North Carolina Kenan-Flagler Business School and Harvard University - Technology & Operations Management Unit
Downloads 255 (118,954)

Abstract:

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knowledge repository, knowledge management, scaling service operations, fluid teams

4.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), The Wharton School, University of Pennsylvania and University of Pennsylvania - Operations & Information Management Department
Downloads 228 (133,098)
Citation 2

Abstract:

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

5.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 166 (178,258)
Citation 5

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6.

How Long to Squeeze the Creative Juice? An Empirical Study of the Impact of Movie Production Timing on Financial Performance

Number of pages: 30 Posted: 19 Apr 2013 Last Revised: 26 Apr 2013
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - Marketing Department and University of Pennsylvania - Operations & Information Management Department
Downloads 106 (253,110)

Abstract:

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operations/marketing interface, the movie industry, creative industries, product development process

7.

Behavioral Drivers of Routing Decisions: Evidence from Restaurant Table Assignment

Number of pages: 33 Posted: 02 May 2016 Last Revised: 13 Jun 2018
Tom Tan and Bradley R. Staats
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of North Carolina Kenan-Flagler Business School
Downloads 98 (266,932)
Citation 2

Abstract:

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behavioral routing decisions, quality/speed trade-off, fairness, familiarity, workload, business analytics, restaurant operations, service operations, behavioral operations management

8.

When Is the Root of All Evil Not Money? The Impact of Load on Operational Risk at a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 32 Posted: 27 Nov 2017
University of Illinois at Urbana-Champaign - College of Business, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 80 (303,145)
Citation 2

Abstract:

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Operational Risk, Workload, Frequency, Severity, Capital Allocation, Optimal Staffing