Hessam Bavafa

University of Wisconsin - Madison - School of Business

Assistant Professor

975 University Ave

4284C Grainger Hall

Madison, WI 53706

United States

http://https://bus.wisc.edu/faculty/hessam-bavafa

  • University of Wisconsin - Madison - School of Business

SCHOLARLY PAPERS

12

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3,897

SSRN CITATIONS
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SSRN RANKINGS

Top 25,711

in Total Papers Citations

20

CROSSREF CITATIONS

17

Scholarly Papers (12)

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1.

The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care

Number of pages: 34 Posted: 05 Dec 2013 Last Revised: 30 Oct 2018
Hessam Bavafa, Lorin M. Hitt and Christian Terwiesch
University of Wisconsin - Madison - School of Business, University of Pennsylvania - Operations & Information Management Department and University of Pennsylvania - Operations & Information Management Department
Downloads 1,760 (12,060)
Citation 21

Abstract:

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health care operations, health information technology, secure messaging, e-visits, patient portals

2.

Customizing Primary Care Delivery Using E-Visits

Number of pages: 83 Posted: 06 Dec 2013 Last Revised: 12 Jun 2021
Hessam Bavafa, Sergei Savin and Christian Terwiesch
University of Wisconsin - Madison - School of Business, Columbia University - Columbia Business School and University of Pennsylvania - Operations & Information Management Department
Downloads 642 (52,048)
Citation 8

Abstract:

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Telemedicine, Healthcare, Service Operations, Information Technology Policy and Management, Contracts, Panel Size, Primary Care, Patient Revisit Intervals, Healthcare Operations

3.

Quality Improvement Spillovers: Evidence From the Hospital Readmissions Reduction Program

Number of pages: 40 Posted: 04 Mar 2018 Last Revised: 12 Aug 2021
Mohamad Soltani, Robert Batt and Hessam Bavafa
University of Alberta, Alberta School of Business, Wisconsin School of Business and University of Wisconsin - Madison - School of Business
Downloads 392 (95,038)
Citation 13

Abstract:

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Healthcare, Service operations, Quality knowledge, Quality spillover, Focus, Public policy, Empirical

4.

Managing Portfolio of Elective Surgical Procedures: A Multidimensional Inverse Newsvendor Problem

Number of pages: 96 Posted: 06 Dec 2013 Last Revised: 20 Oct 2018
Hessam Bavafa, Charles Leys, Lerzan Ormeci and Sergei Savin
University of Wisconsin - Madison - School of Business, University of Wisconsin - Madison - School of Medicine and Public Health, Koc University and Columbia University - Columbia Business School
Downloads 306 (125,187)

Abstract:

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elective surgical procedures, patient length of stay, surgery duration, hospital capacity management

5.

Capacity Rationing in Primary Care: Provider Availability Shocks and Channel Diversion

Number of pages: 44 Posted: 24 Jul 2017 Last Revised: 20 Jul 2020
Hessam Bavafa, Anne Canamucio, Steven Marcus, Christian Terwiesch and Rachel M. Werner
University of Wisconsin - Madison - School of Business, Veterans Health Administration - VA Healthcare-VISN 4, University of Pennsylvania - School of Social Policy & Practice, University of Pennsylvania - Operations & Information Management Department and University of Pennsylvania - Perelman School of Medicine
Downloads 168 (221,980)
Citation 1

Abstract:

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Health Care Operations, Primary Care, Access to Care, Emergency Room

6.

Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use

Number of pages: 42 Posted: 16 Dec 2019 Last Revised: 19 Jan 2021
Mohamad Soltani, Robert Batt, Hessam Bavafa and Brian Patterson
University of Alberta, Alberta School of Business, Wisconsin School of Business, University of Wisconsin - Madison - School of Business and affiliation not provided to SSRN
Downloads 166 (224,217)
Citation 3

Abstract:

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healthcare, service operations, behavioral operations, queuing, emergency department, multitasking, utilization, empirical

7.

The Variance Learning Curve

Number of pages: 38 Posted: 17 Jul 2020
Hessam Bavafa and Jónas Oddur Jónasson
University of Wisconsin - Madison - School of Business and MIT Sloan School of Management
Downloads 140 (257,906)

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Learning Curves, Performance Consistency, Service Time Variability, Operational Performance, Service Operations, Ambulance Operations

8.

Recovering from Critical Incidents: Evidence from Paramedic Performance

Number of pages: 40 Posted: 07 Nov 2018 Last Revised: 17 Apr 2020
Hessam Bavafa and Jónas Oddur Jónasson
University of Wisconsin - Madison - School of Business and MIT Sloan School of Management
Downloads 115 (298,538)

Abstract:

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Critical Incidents, Team Performance, Service Operations, Ambulance Operations

9.

Building Financial and Health Literacy at Older Ages: The Role of Online Information

Bavafa, Hessam, Junhao Liu, and Anita Mukherjee. "Building Financial and Health Literacy at Older Ages: The Role of Online Information." Journal of Consumer Affairs 53.3 (2019): 877-916.
Number of pages: 43 Posted: 07 May 2018 Last Revised: 07 Aug 2020
Hessam Bavafa, Junhao Liu and Anita Mukherjee
University of Wisconsin - Madison - School of Business, The University of Sydney - Discipline of Finance and Wisconsin School of Business
Downloads 113 (302,320)
Citation 1

Abstract:

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financial literacy; health literacy; internet use; technology adoption; web skills

10.

'If You're Not Keeping Score, You're Just Practicing': A Lean Health Care Program Evaluation Framework

Healthcare Quarterly, 2013 (16), 23-30.
Number of pages: 30 Posted: 19 Jul 2017
Martin L. Puterman, Yue Zhang, Sema Aydede, Becky Palmer, Stuart MacLeod, Hessam Bavafa and Jennifer MacKenzie
University of British Columbia (UBC) - Division of Operations and Logistics, University of Toledo - Department of Information Operations and Technology Management (IOTM), affiliation not provided to SSRN, affiliation not provided to SSRN, affiliation not provided to SSRN, University of Wisconsin - Madison - School of Business and affiliation not provided to SSRN
Downloads 76 (388,514)

Abstract:

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Lean, evaluation, health care, performance metrics, operations management, six sigma

11.

The Burgeoning Health Care Needs of Aging Prisoners

Bavafa, H., & Mukherjee, A. (2019, May). The Burgeoning Health Care Needs of Aging Prisoners. In AEA Papers and Proceedings (Vol. 109, pp. 182-86).
Number of pages: 5 Posted: 16 Sep 2020
Hessam Bavafa and Anita Mukherjee
University of Wisconsin - Madison - School of Business and Wisconsin School of Business
Downloads 19 (648,024)
Citation 1

Abstract:

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prison, aging, health care, chronic conditions

12.

The Distributional Impact of Fatigue on Performance

Number of pages: 41
Hessam Bavafa and Jónas Oddur Jónasson
University of Wisconsin - Madison - School of Business and MIT Sloan School of Management
Downloads 0

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Fatigue, Service Time Distribution, Performance Consistency, Variability, Operational Performance, Service Operations, Ambulance Operations