Hessam Bavafa

University of Wisconsin - Madison - School of Business

Assistant Professor

975 University Ave

4284C Grainger Hall

Madison, WI 53706

United States

http://https://bus.wisc.edu/faculty/hessam-bavafa

  • University of Wisconsin - Madison - School of Business

SCHOLARLY PAPERS

12

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SSRN CITATIONS
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SSRN RANKINGS

Top 25,217

in Total Papers Citations

20

CROSSREF CITATIONS

17

Scholarly Papers (12)

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1.

The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care

Number of pages: 34 Posted: 05 Dec 2013 Last Revised: 30 Oct 2018
Hessam Bavafa, Lorin M. Hitt and Christian Terwiesch
University of Wisconsin - Madison - School of Business, University of Pennsylvania - Operations & Information Management Department and University of Pennsylvania - Operations & Information Management Department
Downloads 1,808 (14,359)
Citation 21

Abstract:

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health care operations, health information technology, secure messaging, e-visits, patient portals

2.

Customizing Primary Care Delivery Using E-Visits

Number of pages: 83 Posted: 06 Dec 2013 Last Revised: 12 Jun 2021
Hessam Bavafa, Sergei Savin and Christian Terwiesch
University of Wisconsin - Madison - School of Business, Columbia University - Columbia Business School and University of Pennsylvania - Operations & Information Management Department
Downloads 705 (55,820)
Citation 8

Abstract:

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Telemedicine, Healthcare, Service Operations, Information Technology Policy and Management, Contracts, Panel Size, Primary Care, Patient Revisit Intervals, Healthcare Operations

3.

Quality Improvement Spillovers: Evidence From the Hospital Readmissions Reduction Program

Number of pages: 40 Posted: 04 Mar 2018 Last Revised: 12 Aug 2021
Mohamad Soltani, Robert Batt and Hessam Bavafa
University of Alberta, Alberta School of Business, Wisconsin School of Business and University of Wisconsin - Madison - School of Business
Downloads 517 (82,872)
Citation 13

Abstract:

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Healthcare, Service operations, Quality knowledge, Quality spillover, Focus, Public policy, Empirical

4.

Managing Portfolio of Elective Surgical Procedures: A Multidimensional Inverse Newsvendor Problem

Number of pages: 96 Posted: 06 Dec 2013 Last Revised: 20 Oct 2018
Hessam Bavafa, Charles Leys, Lerzan Ormeci and Sergei Savin
University of Wisconsin - Madison - School of Business, University of Wisconsin - Madison - School of Medicine and Public Health, Koc University and Columbia University - Columbia Business School
Downloads 332 (138,150)

Abstract:

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elective surgical procedures, patient length of stay, surgery duration, hospital capacity management

5.

Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use

Number of pages: 37 Posted: 16 Dec 2019 Last Revised: 16 Dec 2021
Mohamad Soltani, Robert Batt, Hessam Bavafa and Brian Patterson
University of Alberta, Alberta School of Business, Wisconsin School of Business, University of Wisconsin - Madison - School of Business and affiliation not provided to SSRN
Downloads 324 (141,756)
Citation 4

Abstract:

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healthcare, service operations, behavioral operations, queuing, emergency department, multitasking, utilization, empirical

6.

Capacity Rationing in Primary Care: Provider Availability Shocks and Channel Diversion

Number of pages: 44 Posted: 24 Jul 2017 Last Revised: 20 Jul 2020
Hessam Bavafa, Anne Canamucio, Steven Marcus, Christian Terwiesch and Rachel M. Werner
University of Wisconsin - Madison - School of Business, Veterans Health Administration - VA Healthcare-VISN 4, University of Pennsylvania - School of Social Policy & Practice, University of Pennsylvania - Operations & Information Management Department and University of Pennsylvania - Perelman School of Medicine
Downloads 207 (221,481)
Citation 1

Abstract:

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Health Care Operations, Primary Care, Access to Care, Emergency Room

7.

The Variance Learning Curve

Number of pages: 38 Posted: 17 Jul 2020
Hessam Bavafa and Jónas Oddur Jónasson
University of Wisconsin - Madison - School of Business and MIT Sloan School of Management
Downloads 201 (227,453)

Abstract:

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Learning Curves, Performance Consistency, Service Time Variability, Operational Performance, Service Operations, Ambulance Operations

8.

Building Financial and Health Literacy at Older Ages: The Role of Online Information

Bavafa, Hessam, Junhao Liu, and Anita Mukherjee. "Building Financial and Health Literacy at Older Ages: The Role of Online Information." Journal of Consumer Affairs 53.3 (2019): 877-916.
Number of pages: 43 Posted: 07 May 2018 Last Revised: 07 Aug 2020
Hessam Bavafa, Junhao Liu and Anita Mukherjee
University of Wisconsin - Madison - School of Business, The Vanguard Group, Inc. and Wisconsin School of Business
Downloads 143 (303,872)
Citation 1

Abstract:

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financial literacy; health literacy; internet use; technology adoption; web skills

9.

Recovering from Critical Incidents: Evidence from Paramedic Performance

Number of pages: 40 Posted: 07 Nov 2018 Last Revised: 17 Apr 2020
Hessam Bavafa and Jónas Oddur Jónasson
University of Wisconsin - Madison - School of Business and MIT Sloan School of Management
Downloads 141 (307,288)

Abstract:

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Critical Incidents, Team Performance, Service Operations, Ambulance Operations

10.

'If You're Not Keeping Score, You're Just Practicing': A Lean Health Care Program Evaluation Framework

Healthcare Quarterly, 2013 (16), 23-30.
Number of pages: 30 Posted: 19 Jul 2017
Martin L. Puterman, Yue Zhang, Sema Aydede, Becky Palmer, Stuart MacLeod, Hessam Bavafa and Jennifer MacKenzie
University of British Columbia (UBC) - Division of Operations and Logistics, University of Toledo - Department of Information Operations and Technology Management (IOTM), affiliation not provided to SSRN, affiliation not provided to SSRN, affiliation not provided to SSRN, University of Wisconsin - Madison - School of Business and affiliation not provided to SSRN
Downloads 97 (401,644)

Abstract:

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Lean, evaluation, health care, performance metrics, operations management, six sigma

11.

The Distributional Impact of Fatigue on Performance

Number of pages: 44 Posted: 18 Nov 2021 Last Revised: 24 Aug 2022
Hessam Bavafa and Jónas Oddur Jónasson
University of Wisconsin - Madison - School of Business and MIT Sloan School of Management
Downloads 96 (404,358)

Abstract:

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Fatigue, Service Time Distribution, Performance Consistency, Variability, Operational Performance, Service Operations, Ambulance Operations

12.

The Burgeoning Health Care Needs of Aging Prisoners

Bavafa, H., & Mukherjee, A. (2019, May). The Burgeoning Health Care Needs of Aging Prisoners. In AEA Papers and Proceedings (Vol. 109, pp. 182-86).
Number of pages: 5 Posted: 16 Sep 2020
Hessam Bavafa and Anita Mukherjee
University of Wisconsin - Madison - School of Business and Wisconsin School of Business
Downloads 38 (637,056)
Citation 1

Abstract:

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prison, aging, health care, chronic conditions