K.M. Sabbir Hasan

Rajshahi University

Rajshahi, 6205

Bangladesh

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Scholarly Papers (1)

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A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organizational Oath

American Journal of Trade and Policy, Vol. 1, No. 2, pp. 85-93, 2014
Posted: 20 Jul 2015 Last Revised: 24 Feb 2017
Amitav Saha, K.M. Sabbir Hasan and Md. Salah Uddin
Department of Management Studies, University of Rajshahi, Rajshahi, Rajshahi University and Department of Management Studies, University of Rajshahi, Rajshahi

Abstract:

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Customer Satisfaction, Service Quality, Customer Centrism, Customer Relationship Management