O. Zeynep Aksin

Koc University

Rumelifeneri Yolu

34450 Sar?yer

Istanbul, 34450

Turkey

SCHOLARLY PAPERS

5

DOWNLOADS

483

SSRN CITATIONS

2

CROSSREF CITATIONS

2

Scholarly Papers (5)

Actions:
Email selected abstracts
1.

Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams

Number of pages: 50 Posted: 13 Nov 2015 Last Revised: 27 Mar 2019
O. Zeynep Aksin, Sarang Deo, Jónas Oddur Jónasson and Kamalini Ramdas
Koc University, Indian School of Business (ISB), Hyderabad - Operations Management, MIT Sloan School of Management and London Business School - Department of Management Science and Operations
Downloads 342 (110,977)
Citation 2

Abstract:

Loading...

Fluid teams, membership change, partner exposure, team familiarity

2.

How Observed Queue Length and Service Times Drive Queue Behavior in the Lab

Number of pages: 36 Posted: 03 Jun 2019 Last Revised: 20 Jul 2020
O. Zeynep Aksin, Busra Gencer and Evrim Didem Gunes
Koc University, University of Lausanne - School of Economics and Business Administration (HEC-Lausanne) and Koc University - College of Administrative Sciences and Economics
Downloads 141 (256,487)
Citation 2

Abstract:

Loading...

Behavioral queues: balking and reneging; Laboratory Experiments; Queue length, experienced wait

3.

Modeling Customer Reactions to Sales Attempts: If Cross-Selling Backfires

Journal of Service Research, Vol. 13, No. 3, pp. 168-183, 2010
Posted: 10 May 2011 Last Revised: 07 Jun 2011
Evrim Didem Gunes, O. Zeynep Aksin, Lerzan Ormeci and Hazal Ozden
Koc University - College of Administrative Sciences and Economics, Koc University, Koc University and affiliation not provided to SSRN

Abstract:

Loading...

customer relationship management, customer behavior modeling, Markov decision model, call center, quasi-experiment, randomcoefficient logit estimation

4.

To Sell or Not to Sell: Determining the Tradeoffs between Service and Sales in Retail Banking Phone Centers

WFIC, 96-07
Posted: 09 Jul 1998
O. Zeynep Aksin and Patrick T. Harker
Koc University and University of Pennsylvania - Operations & Information Management Department

Abstract:

Loading...

5.

Modeling a Phone Center: Analysis of a Multi-Channel Multi-Resource Processor Shared Loss System

WFIC 96-02
Posted: 09 Jul 1998
O. Zeynep Aksin and Patrick T. Harker
Koc University and University of Pennsylvania - Operations & Information Management Department

Abstract:

Loading...