O. Zeynep Aksin

Koc University

Rumelifeneri Yolu

34450 Sar?yer

Istanbul, 34450

Turkey

SCHOLARLY PAPERS

5

DOWNLOADS

298

SSRN CITATIONS

0

CROSSREF CITATIONS

3

Scholarly Papers (5)

1.

Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams

Number of pages: 50 Posted: 13 Nov 2015 Last Revised: 27 Mar 2019
Koc University, Indian School of Business (ISB), Hyderabad - Operations Management, MIT Sloan School of Management and London Business School - Department of Management Science and Operations
Downloads 271 (115,152)
Citation 3

Abstract:

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Fluid teams, membership change, partner exposure, team familiarity

2.

How Observed Queue Length and Service Times Drive Queue Behavior in the Lab

Number of pages: 34 Posted: 03 Jun 2019
O. Zeynep Aksin, Busra Gencer and Evrim Didem Gunes
Koc University, University of Lausanne - School of Economics and Business Administration (HEC-Lausanne) and Koc University - College of Administrative Sciences and Economics
Downloads 27 (493,866)

Abstract:

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Queues, Patience, Renege, Behavioral Operations

3.

Modeling Customer Reactions to Sales Attempts: If Cross-Selling Backfires

Journal of Service Research, Vol. 13, No. 3, pp. 168-183, 2010
Posted: 10 May 2011 Last Revised: 07 Jun 2011
Koc University - College of Administrative Sciences and Economics, Koc University, Koc University and affiliation not provided to SSRN

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customer relationship management, customer behavior modeling, Markov decision model, call center, quasi-experiment, randomcoefficient logit estimation

4.

To Sell or Not to Sell: Determining the Tradeoffs between Service and Sales in Retail Banking Phone Centers

WFIC, 96-07
Posted: 09 Jul 1998
O. Zeynep Aksin and Patrick T. Harker
Koc University and University of Pennsylvania - Operations & Information Management Department

Abstract:

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5.

Modeling a Phone Center: Analysis of a Multi-Channel Multi-Resource Processor Shared Loss System

WFIC 96-02
Posted: 09 Jul 1998
O. Zeynep Aksin and Patrick T. Harker
Koc University and University of Pennsylvania - Operations & Information Management Department

Abstract:

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