Tolga Tezcan

University of Rochester - Simon Business School

Assistant Professor of Operations Management

Rochester, NY 14627

United States

SCHOLARLY PAPERS

5

DOWNLOADS

346

SSRN CITATIONS

1

CROSSREF CITATIONS

3

Scholarly Papers (5)

1.

Design and Control of Customer Service Chat Systems

Number of pages: 49 Posted: 26 Nov 2011
Tolga Tezcan
University of Rochester - Simon Business School
Downloads 144 (206,739)
Citation 3

Abstract:

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2.

Robust Design and Control of Call Centers with Flexible IVR Systems

Number of pages: 43 Posted: 04 Sep 2011
Banafsheh Behzad and Tolga Tezcan
University of Illinois at Urbana-Champaign, , Department of Industrial and Enterprise Systems Engineering and University of Rochester - Simon Business School
Downloads 85 (300,811)
Citation 1

Abstract:

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3.

Service Model with Different Service Rates and Prices

Simon Business School Working Paper No. FR 15-16
Number of pages: 27 Posted: 25 Mar 2015
Balaraman Rajan, Tolga Tezcan and Abraham Seidmann
California State University, East Bay, University of Rochester - Simon Business School and University of Rochester - Simon Business School
Downloads 66 (347,467)

Abstract:

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4.

Optimal Workflow Decisions for Investigators in Systems with Interruptions

Number of pages: 57 Posted: 04 Sep 2011
Gregory Dobson, Tolga Tezcan and Vera Tilson
University of Rochester - Simon Business School, University of Rochester - Simon Business School and University of Rochester - Simon Business School
Downloads 51 (393,626)
Citation 2

Abstract:

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5.

Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care

Management Science, 2017
Posted: 17 Nov 2017
Balaraman Rajan, Tolga Tezcan and Abraham Seidmann
California State University, East Bay, University of Rochester - Simon Business School and University of Rochester - Simon Business School

Abstract:

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Telemedicine, healthcare, Service optimization