Alexander

Ipsos Loyalty

Parsippany, NJ

United States

SCHOLARLY PAPERS

2

DOWNLOADS
Rank 44,652

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Top 44,652

in Total Papers Downloads

737

CITATIONS

0

Scholarly Papers (2)

1.

A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries

Journal of Service Research, 1-18, 2015
Number of pages: 18 Posted: 14 Apr 2015
Ipsos Loyalty - North America, Jones Graduate School of Business, Gabelli School of Business, Fordham University, Ipsos Loyalty and Rice University
Downloads 297 (35,152)

Abstract:

commitment, loyalty, cross-cultural, repurchase intentions, goods versus services

2.

Can We Talk? The Impact of Willingness to Recommend on New to Market Service Brand Extension within a Social Network

Journal of Service Research, Forthcoming
Number of pages: 52 Posted: 15 Aug 2011
Koc University, Ipsos Loyalty, Vanderbilt University - Statistics, Ipsos Loyalty - North America, AT&T - AT&T Laboratories and AT&T - AT&T Laboratories
Downloads 109 (189,599)

Abstract:

Social Network, Word-of-Mouth, Service Adoption, Willingness to Recommend, Customer Satisfaction