Eitan Gerstner

Technion-Israel Institute of Technology - The William Davidson Faculty of Industrial Engineering & Management

Haifa 32000

Israel

SCHOLARLY PAPERS

2

DOWNLOADS

61

CITATIONS

0

Scholarly Papers (2)

Customer Bill of Rights under No-Fault Service Failure: Confinement and Compensation

Marketing Science, Vol. 31, No. 1, 2012; pp. 157-171; DOI: 10.1287/mksc.1110.0683
Posted: 24 Oct 2012
University of California, Davis - Graduate School of Management, Technion-Israel Institute of Technology - The William Davidson Faculty of Industrial Engineering & Management and Graduate School of Management, UC Davis

Abstract:

service failure, customer bill of rights, advanced selling, targeted compensation

2.

How Reliable Should a Service Be?

HEC Paris Research Paper No. MKG-2015-1124
Number of pages: 24 Posted: 18 Dec 2015 Last Revised: 15 Mar 2017
HEC Paris - Marketing, University of Bonn - Faculty of Law & Economics, Technion-Israel Institute of Technology - The William Davidson Faculty of Industrial Engineering & Management and London Business School - Department of Marketing
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Abstract:

Service Quality, Service Reliability, Service Failure, Damage Control