Christopher Pratama

Swiss German University

School of Business

EduTown, BSD City

Serpong, Tangerang 15339

Indonesia

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Scholarly Papers (1)

1.

Ratio Analysis on Entrepreneurial Service Quality: A Case Study in a Motorcycle Dealership in East Java

The 3rd Indonesia International Conference on Innovation, Entrepreneurship & Small Business (IICIES 2011), Center for Innovation, Entrepreneurship, and Leadership (CIEL), School of Business & Management, Institut Teknologi Bandung, July 26-28, 2011
Number of pages: 14 Posted: 20 Aug 2011
International University Liaison Indonesia (IULI), Swiss German University, International University Liaison Indonesia (IULI) - Hotel & Tourism Management, Harapan Bangsa Business School and Harapan Bangsa Business School
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Abstract:

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business agreements, entrepreneurship, service quality, customer satisfaction, ratio analysis, organizational performance, key success factors